Item 6c Supp

Item No:      _6c Supp - Revised
Date of Meeting: January 13, 2009


Briefing  Information and
Communications Technology

Complex, Demanding Environment

Investment Governance
Decision Process (Aviation)
Concept, business case, and budget approved by
Technology Steering Committee
Aviation Investment Committee approves larger
scale projects
ICT Governance Board approves business case
Commission approval

ICT       ICT
Business                            Investment
creates     Managers   TSC                ICTGB     Commission
identifies                                    Committee                         Project
business   Approval   Approval            Approval   Approval
need                             Approval
case


3

Major 2009 Projects
Estimated Project Costs
Project              Q1    Q2   Q3   Q4
Internet Redesign & Enhanced SharePoint  $1.0M
Project Cost Management System    $1.5M
Records & Document Management    $1.0M
Automated Vehicle Identification            $0.3M
Interline Baggage Metrics             $0.4M
Flight Information Management System              $5.6M
Parking System Replacement                $5.5M
ID Access System Upgrades                     $2.3M
Network Switch Replacement                     $1.5M
4

Management Risks
Following wrong strategies
Vendor mergers and acquisitions
Increasing system interdependencies
Business climate and process changes
Workforce acceptance and
expectations
Hardware and software lifecycles

Large System Life Cycle
Business  Commission   System              Platform
Analysis  Authorization  Operational              Upgrade

Software        Major
18 Month                  System
Implementation     Upgrades
Effort          Required        Upgrade
Required
1.0                   2.0                   3.0
Software Lifecycle (18 Month Release Intervals)
Hardware Advances (36 Month Intervals)
6

ICT Expense Trends



7

ICT Budget by Cost Categories
Telecom     Other $0.4M
Contracted $0.7M                         ICT 2009 Budget
Services $1.5M                                 $19.8M
Hardware
Maintenance
$0.5M                    System Delivery
Equipment                      Labor
Refresh $1.0M                       $6.1M
Network $0.9M
Software
Maintenance
Salaries &
$3.1M
Benefits Total
Infrastructure
$11.7M
Service   Labor $3.4M
60% of Cost
Desk Labor
$2.2M

8

ICT 2009 Budget by Function
Telephony
Total 2009
$1.3M
7%                Expense Budget
Infrastructure     $19.8M
$4.8M
24%

Systems $10M      Service Desk
50%         $3.7M
19%


9

Ongoing Challenges
Maintain enterprise-wide perspective
Technology change outpaces
procurement and implementation
lead times
Staffing
Requires increasingly high tech skills
Recruiting and compensation challenges
10

Thank you

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