7b supp
Item No. 7b_supp Meeting Date: Sept. 13, 2016 Incentive Pay Program Status Update Dave Caplan Sr. Director Strategic Initiatives September 13, 2016 Incentive Pay Program Status Rating Legend Solid plan in place and on schedule Solid plan in place; slightly behind schedule Significantly behind; mitigation plan developed Traffic Light Legend 2 Incentive Pay Program Status Goal Status Traffic Light 1. Customer Satisfaction: Aviation: Achieve a minimum of 4.13 score on ASQ ASQ score through June 2016 survey for 2016 from 4.07 in 2015. is 4.08; Need to achieve 4.18 for balance of year; mitigation plans being developed. Maritime and Economic Development: Quantitatively Customer surveys developed and qualitatively assess customer satisfaction of and received on August 12th. Maritime and Economic Development Divisions' customers to measure satisfaction with Port services and facilities; and identify areas for improvement. Strong mitigation plan is being developed to address ASQ challenge 3 Incentive Pay Program Status Goal Status Traffic Light 1. Customer Satisfaction: Public Affairs: Assess within our Focus groups were conducted on July 18th as part jurisdiction and other local government of the work to develop a "campaign" to build a understanding of the Port and our role in coalition and raise visibility around public policy the regional and local economy. actions that advance the preservation and growth of middle-class jobs in this region. Public impressions of Port were also examined. August: PRR will conduct focus groups to gather qualitative data and more deeply explore the results of the public opinion research regarding SAMP and airport expansion. Information about general public perceptions will also be gleaned. Public Affairs has a solid plan and is executing to it 4 Incentive Pay Program Status Goal Status Traffic Light 1. Customer Satisfaction: By November 1, 2016, provide a report to Will be developed by November 1st, after the Commission that analysis is completed includes: i. Benchmarks for future goal setting to improve satisfaction with Port services and facilities. ii. Strategies to improve the ASQ. iii. High impact actions and programs to improve public and other local government understanding of the Port and our role in the regional and local economy To be completed by November 1st 5 Incentive Pay Program Status Goal Status Traffic Light 2 (a). Small and Women/Minority Business: Increase (a) Small Business at 26.4% and small business contracting participation Port-wide to WMBE at 3.5% thru June 2016. Will 35% including sub-goal of a 50% increase (over 2015) need to achieve 43% (SBE) and of certified Washington State Office of Minority and 6.7% (WMBE) for balance of year to Women's Business Enterprises to 5.1%. achieve goal. Very high risk. (b). Develop and ensure Port-wide implementation of a small and WMBE business participation scorecard that (b) New processes in development measures the Port's small and WMBE business that will have impact on 2017 participation and that will serve to guide and monitor results with a scorecard measuring efforts in all Port operating divisions and non-operating departments. Port-wide participation. (c). By November 1, 2016, assess all Port efforts geared (c) Assessment will be completed to promoting small and WMBE business participation by Nov. 1 with a scorecard rating and provide a scorecard to the Commission rating the effectiveness and improvement effectiveness of each and providing specific recommendations. recommendations for improvements for Commission consideration. Public Affairs has a solid plan and is executing to it SBE/WMBE at high risk due to change in spend profile 6 Incentive Pay Program Status Goal Status Traffic Light 3. Environmental Stewardship: (a) Develop and ensure Port-wide implementation of an (a) Plan in place; Draft scorecard environmental scorecard that measures the Port developed. environmental footprint and that will serve to guide and monitor reduction efforts in all Port operating divisions and non-operating departments. (b) By November 1, 2016, assess potential opportunities for increasing the use of renewable energy and (b) Potential opportunities to be reducing GHG emissions at Port owned facilities and identified by September 30th. report findings and recommendations to the Commission for consideration. Public Affairs has a solid plan and is executing to it Environmental has solid plan and execution 7 Incentive Pay Program Status Goal Status 4. Financials: Based on modeling assumptions, an As of June 30th, the projected estimated $2 million positive year-end variance to year-end positive variance is budget is necessary to fund the plan. Maximum $4.4M (no payout unless 2 of funding is $5 million in 2016. the 3 non-financial goals are achieved). Forecasting $4.4M year end positive variance 8 Appendix Incentive Pay Plan Forecast YTD YTD YTD Bud 2016 2016 Fcst/Bud (in $ thousand) Actual Budget Variance Forecast Budget Variance Non-Aeronautical Revenues 161,658 152,274 9,384 344,494 327,135 17,359 Total Port O&M Expenses 147,874 168,621 20,747 336,642 335,943 (699) Total Positive Budget Variance (a) 30,131 16,660 Adjustments: 1) Litigated Injuries & Damages 1,235 - (1,235) 1,235 - (1,235) 2) Environmental Remediation Liability 82 3,398 3,316 6,383 3,448 (2,935) 3) Contingencies 150 250 100 400 2,000 1,600 4) Excluded Major Budget Initiatives/Programs - 1,800 1,800 - 4,000 4,000 5) Prior-Year Capital Project Write-offs - - - - - - 6) Major Accounting Changes - - - - - - Total Adjustments (b) 1,467 5,448 3,981 8,018 9,448 1,430 Adjusted Total Positive Variance (ATPV=a-b) 26,150 15,230 Payout Pool (50% of ATPV) 13,075 7,615 Pro-Rated for 7 Months in 2016 What is the key point or message of this slide? 7,627 4,442 Meeting financial goal 10 Weekly Update of Key ASQ Results Published Tuesday afternoon on Business Intelligence (BI) hub 11 Rating % Breakdown: From Poor to Excellent Need to Drive Ratings: "Goods" to "Very Goods" and Very Goods to "Excellent" 12 Weekly trends and Most Important Service Items for Passengers rating us 4 or less 3Ws and a "C": Wait Times; Way Finding; WiFi ;Cleanliness 13
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