To: Mark Reis, Managing Director
Aviation Division, Port of Seattle
From: All International carriers currently
operating at Seattle-Tacoma
International Airport*





* Full list on next page - this letter has been endorsed by our AAAC representatives or Head
Office equivalents

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ASIANA AIRLINES

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BRITISH AIRWAYS


Emlrates

@ 3'6 mag
6V3 HAINAN AIRLINES 
ICELANDAIRl

January-2014

Dear Mark

Writing on behalf of all international carriers at Sea-Tac, we would like to
express our views on the current state of the operating environment in Seattle,
and urge a re-focus from the Port of Seattle.

Over the past few years, there has been a severe deterioration in the quality and
service provided to international airlines and our customers at SeaTac. This is
being reflected in customer surveys and feedback. We would like to urge you
and your team to address this situation as soon as possible.

Whilst we have witnessed an improvement in the facilities for domestic carriers,
there has been no improvement on the international side. Please find below a
breakdown of the different areas of concern as we see things:


South Satellite/FIS

We learned at a previous ISTAMA meeting that the full refurbishment of the
South Satellite has been delayed until at least 2019, behind even the North
Satellite. It is regrettable that the oldest and most run-down facility in the airport
has dropped to the bottom of the priority list.

The facility is one of the oldest facilities in the airport. Whilst the Port of Seattle
has invested to improve domestic parts of the airport (A concourse, North
Satellite etc), there has been very little investment in the South Satellite. Due to
the FIS facility being located here, international carriers are forced to arrive in
this facility.

Signage is extremely poor in the FIS, the FIDS and paging system lags well
behind competitors in YVR and SF0, and it gives customers a poor impression
of the city of Seattle.

Recommendations:

0  New gate podiums, new FIDS screens, better signage


0  Improved lighting system and paging system to make the customer
experience more pleasant

- In FIS, new FIDS screens on the baggage carousels. The current ones are
unreliable and often break down