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San Francisco International Airport


Quality Standards Program




January 1, 2014

San Francisco International Airport
Quality Standards Program
January 1, 2014
Page 1 of 5

Overview

The San Francisco Airport Commission hasadopt'd the Quality Standards
Program ("QSP" or "Program") as referenced in the Airpmt Rules and
Regulations. The Program is being implemented to enhance security and
safety at San Francisco International Airp01t. The Program applies to any
rm, including airlines and their service providers1 (collectively, "Covered
Employers") which employ personnel involved in performing services which
directly impact safety and/or security.

The Program is pait of the Airport's Rules and Regulations. Covered
Employers will still be required to be in compliance with all other applicable
Airport operating requirements, including those in their respective leases and
permits, Rules and Regulations, and Airport Directives.

General Standards

The Program will focus on four general areas:

Section                      General Standards
6   Hiring practices          High School Diploma or equivalent work
experience
English prociency

0   Training                   Initial Training Program, Recurrent Training
Program and record retention guidelines

0   Equipment standards    Routine maintenance program
Response time for non-routine maintenance
A User Check Log

0   Compensation            Currently, minimum hourly wage is
$13.16 with Benets.

Compensation and Benefits

Covered Employers are required to provide a minimum compensation and
benefits offering for employees engaged in such services. The
implementation of a compensation and benets package in response to the
Program shall not result in the reduction of the overall value of the
existing compensation and benets program.


1 The food and beverage concessionaires and retail
tenants do not engage in activities that impact safety and
security. Some concessionaires have AOA access specically to get to the trash compactors.  The QSP now
claries that concessionaires are not included under covered employers.

San Francisco International Airport
Quality Standards Program
January 1, 2014
Page 2 of S

A bona de Collective Bargaining Agreement (CBA) between covered
employers and labor organizations representing covered employees shall take
precedence over all or any portion of the QSP compensation and benets
requirements, provided that such waiver is set forth in such agreement in clear
and unambiguous terms.

Covered employees employed prior to August 19, 2009, who have opted out
of health insurance and, in lieu thereof, have been receiving an additional
$1.25 per hour to the QSP minimum rate, shall not have their compensation
reduced by the QSP provided that they submit proof of health care coverage
from another source by April 1, 2010, and thereafter on an annual basis.

Except as specically provided hereinabove with reference to employees
employed prior to August 19, 2009, the provisions of the QSP shall otherwise
apply in all respects to covered employees.

Compensation

The QSP rate shall increase such that it remains at all times $0.50 above the
current MCO rate. The Airport Director will provide for an annual review of
the QSP minimum wage rate.

Benefits

QSP employers are to provide twelve (12) paid days off and ten (10) unpaid
days off per year per the MCO.

All covered QSP employers must comply with the City's Health Care
Accountability Ordinance ("HCAO") minimum health coverage standards.
Health coverage must become effective 30 days after the first day of work for
all covered employees.

Health Care Accountability Ordinance Waiver

Under the HCAO, employees may voluntarily waive the health care coverage
offered by an employer if the employee signs a voluntary waiver and provides
a current copy of insurance certifying that s/he has health care coverage from
another source. This proof of insurance coverage must be submitted annually
to the employer and be available for inspection by Airport staff or QSP
auditor. Employees may revoke this voluntary waiver at any time. Under the
QSP, an employer is not required to pay a fee to the City if an employee signs
a voluntary waiver or when a CBA takes precedence over the QSP benefit
requirements.



Lu

San Francisco International Airport
Quality Standards Program
January 1, 2014
Page 3 of 5

Types of Employees Covered by the Program

The Program is applicable to employees of Covered Employers who:
(1) require the issuance of an Aiiport badge with Aireld Operations Area
("AOA") access and work in and around the AOA in the performance of their
duties; or (2) are directly involved in passenger and facility security, including
checkpoint screening, passenger checkin, skycap and baggage check-in and
handling services, and AOA perimeter control. The Program is applicable to
all existing Covered Employers as well as new entrants.

Those Impacting Security

A Employees in this category include those directly engaged in performing
checkpoint security screening, passenger check-in activities, skycap and
baggage checkin and handling services, and AOA perimeter control.

Part 1544 of the Transportation Safety Regulations ("TSR") governs air
carriers and their Covered Employers and sets forth basic quality standards for
all areas outlined above, except compensation. Airport Staff has developed
enhanced quality standards for Covered Employers in this category to ensure
the highest level of security at San Francisco International Airport.  Standards
will be deemed updated to reflect changes in TSR Part 1544 or other changes
to TSR which may be pertinent to the application of this program to covered
employees.

Standards for Covered Employers in this category are on Attachment A.
Those Impacting Safety

Employees in this category include those directly engaged in activities, which
may impact safety within the AOA. These employees include but are not
limited to the following:

A Employees providing ramp handling functions including aircraft cleaning,
fueling, and baggage/cargo handling;

A Employees operating catering vehicles regularly on the AOA for the

purpose of servicing aircraft;

A Other employees issued an Airport badge with AOA access working in
and around the AOA in the performance of their duties including
maintenance of Aircraft, Ground Service Equipment, Baggage Handling
Systems and Passenger Boarding Bridges.

Standards for Covered Employers in this category are on Attachment B.

San Francisco International Airport
Quality Standards Program
January 1, 2014
Page 4 of 5

Process

Certication

A certication process will include meeting with QSP staff to review the
Program. The criteria outlined on Attachments A and/or B will be reviewed
with each covered employer by the Airport's Aireld Operations and Aviation
Security staff.

Third Party Vendors
When staff is satised that a Covered Employer in this category is in
compliance with the Program, an operating permit will be issued. Any airline
desiring to contract for these types of services with a third party vendor that
has not yet been certied must contact Aviation Management to begin the
review process. The operating permit will outline the permitted services as
well as the conditions under which business must be conducted at the Airport.

Airlines and Service Providers

Lessee and permittees are required to comply with the Airport Rules and
Regulations, including the Program, pursuant to their respective agreements.

Annual Certification and Audit Rights

Each year, each Covered Employer shall deliver to the Airport Director a
statement certifying that it is in compliance with the Program. The Airport
reserves the right to review and audit such compliance at any time. Airport
staff will conduct all audits to ensure continuing compliance.  If at any time a
Covered Employer is found to be out of compliance, the Airport will give
notice to the Covered Employer and allow a reasonable cure period to address
the noted deciency, unless such deciency is considered an endangerment, at
which point operations must cease until the deciency is corrected.  Such
notice to third party Covered Employers will include a copy to all known
airlines contracting for the Covered Employer's service at the Airport.

Default

Any non-compliance with the Program will be considered a default under the
Covered Employer's agreement with the Airport. If the default is not cured
within the time period specied in the Airport's notice, the Airport may
exercise all remedies available to it including but not limited to the imposition
of nes and the termination of any and all agreements with the Airport.

Non-Compliance

Upon receipt of any notice of non-compliance with the Program, the Covered
Employer must promptly take action to cure such non-compliance.  If the non-
conformance is not cured within the time period specied in the Airport's

San Francisco International Airport
Quality Standards Program
January 1,2014
Page 5 of5

notice, the Airport may exercise all remedies available to it including but not
limited to the imposition of nes, restitution for employee back wages,
interest on all due and unpaid wages (per the State'Labor Code) andsthe
termination of any and all agreements with the Airport.

Fines

If a Covered Employer defaults with respect to any requirement of the
Program, the Airport Director may elect to impose a ne equal to $200.00 per
Violation, per day. The Airport's right to impose such nes shall be in
addition to and not in lieu of any and all other rights available to the Airport.
Such ne amount may be increased from time to time at the discretion of the
Airport Director.

Employer Retaliation Prohibited

Covered Employers shall not discharge, reduce in compensation, or otherwise
discriminate or retaliate against any covered employee for notifying the
Airport about a Covered Employer's noncompliance or anticipated
noncompliance with the Program, for opposing any practice proscribed by the
Program, for participating in proceedings related to the Program, or for
asserting his/her rights under the Program by any lawful means.

Attachment A

AIRPORT QUALITY STANDARDS PROGRAM
Covered Employers Impacting Aviation Security

1.  General Standards

a.   Provide a local management (in most cases, the'authorized signatory) point of
contact, telephone number and email, and immediately notify Aviation Security
of any changes.
b.   Provide name, 24hour telephone and email of Company Security
Dilector/Manager, and immediately notify Aviation Security of any changes.
0.   Telephone notication to Secu11ty Access Ofce of:
i.     telminated employees
ii.     lost/stolen badges
'
iii.     lost/stolen Airport-issued security keys.
d.   Immediately return terminated employee Airport I.D. badge and (if applicable)
Airport-issued security keys to Security Access Ofce.

2.  Personnel

a.   Background investigation 1equirements include:
i.   All employees must undergo and pass TSA Criminal Hist01y Recmds
Checks and Seculity Threat Assessment p1ior to issuing an Ai1port ID
badge.
ii.  If company mandated drug testing is performed, provide name and
address of the facility and 'equency.

3.  Training

a.   Company personnel must complete Ai1p01t training which includes:
i.     Computer-based Security Identication Display Area training, for AOA
badge applicants, or com puter-based Security Awareness Training for
Sterile and Terminal badge applicants.
b.   Describe and provide sample materials from employee orientation training
program that includes.
i.     Airport Rules and Regulations
ii.     SFO "Security Enforcement Program"
iii.     SFO "Use ofAirport ID Media and "ESCORT" Authority Procedures
iv.     Other relevant Airport Operations Bulletins or Security Directives
v.     For employees with AOA access, pedestrian safety training
highlighting all hazards including moving vehicles, jet bridge
movement areas, and the purpose of warning bells and warning lights.

4.  Equipment Standards

011 an annual basis at the end of the calendar year, provide inventory to Security
Access Ofce of all AOA vehicles requiring ramp pass.

Attachment A                                                                           Page I

Attachment B

AIRPORT QUALITY STANDARDS PRQGRAM
Covered Employers Impacting Aireld Safety

1.  General Standards

a.   Provide a site (on or adjacent to the Airport) for scheduled and unscheduled
repairs and maintenance of company equipment.

b.   Secure Airport approval for an area to stage equipment when not in use.

c.   Supply Airport with names, titles and 24-hour phone numbers of management
and shift supervisory personnel.

2.  PerSonnel

a.   Company personnel who perform job functions in the covered categories must
meet the following criteria:
i.    High School graduate, GED, or an equivalent combination of
education and experience;
ii.     Be physically t to perform the duties of the job;
iii.    Be procient in English.

b.  Personnel whose job duties require operation of a motor vehicle on the
Aireld must also:
i.   Possess a valid California Drivers License;
ii.   Successfully complete all Airport Security Access Ofce requirements
(training & tests) to obtain Aiiport AOA driving privileges;
iii.  Cannot have a reckless driving or DUI conviction within previous 24
months.

0.   Companies with personnel who operate motor vehicles on the Aireld must
also enroll in the California Department of Motor Vehicles "Pull Program" to
receive  notication  should  their personnel  lose  their  California Drivers'
Privileges.

3.  Training

a.   In  addition to TSA mandated SIDA training administered by the Airport,
covered companies must have an approved new employee training program
that includes Airport Rules and Regulations governing:




Attachment B                                                                    '        Page 1

i.     Security Awareness &  Security Identication Display Area (SIDA)
requirements
ii.     Vehicle Operations
iii.    Aircraft Operations
iv.     Hazardous Materials handling procedures
v.     Litter, FOD, and debris control.

b. Training proglam must also include:
i.     Ground service equipment operation
ii.     Safe d11v1ng on the AOA (video)
iii.     Interline baggage operations
iv.     Pedestrian safety training highlighting all hazards including moving
vehicles, jet bridge movement areas, and the purpose of warning bells
and warning lights
v.     Training on provisions of Airport Vehicle Impound Program
vi.     Fueling procedures.

4.  Recurrent Training

a.  Must conduct reculrent training on a minimum of an annual basis;
b.  Must conduct safety meetings on a minimum of a monthly basis.

5.  Equipment Standards

a.   Maintenance  must have a GSE (Ground Service Equipment) Preventative
Maintenance Program that includes the following.
i.    Periodic  safety  inspection  schedules  for  each  type  of  motorized
equipment;
ii.     Procedures  for  taking  mechanically  unsound  equipment  "out  of
service"; and
iii.    Daily User Check Program for each type of motorized equipment.
This checklist must include provisions for inspection of:
Tires
Head, tail and brake lights
Horn
Parking brake
Handrails and guards
Walk-around uid leak check.

b.  Maintain all GSE maintenance records for a minimum of 24 months.
0.   Inventory  provide the SFIA Security Access Ofce an inventory listing of
all motorized equipment annually.
d.  Will be subject to the provisions/standards contained in the Airport Vehicle
Audit Oversight Program and the Vehicle Impound program.



Attachment B                                                                            Page 2

6.  Quality  Standards     Handling  Service  Providers -                                                                                      Management  and
Oversight

a.   Each  vendor  shall  establish  and  carry  out. an  internal  quality  assurance
program to include:

i.    A procedure to monitor performance, including incident reports and
personnel feedback, to identify existing problems or potential causes
ofproblems1n assigned security duties;
ii.    A procedure for corrective action to ensure that existing problems that
have been identied are corr;ected
iii.    A procedure for preventive action to ensure that potential causes of
problems that have been identied are remedied;
iv.    An internal audit program to audit the vendor's organization for
compliance with (1) Federal regulations and security programs and (2)
. Airport requirements;
v.    Unless otherwise authorized by the Airport, a director of quality

assurance who is independent from operations and training functions
and who manages the quality assurance program;
vi.     Will have a representative in attendance at monthly ramp safety
meetings.

b.  Annually, and upon change of assignment or required information, the QSP
covered employer shall identify to the Airport the name, address, telephone,
fax number, and e-mail address, if applicable, of a regional or corporate
employee performing the quality assurance functions identified above.

0.   All permitted use space must be maintained in a clean and safe condition.

areas must be scrubbed as needed, fence lines clear of trash and any
, Ramp
outside equipment storage/maintenance areas maintained in a professional
manner.












Attachment B                                                                            Page 3

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