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January '1, 2014

San Francisco International Airport
Quality Standards Program
January 1, 2014
Page 1 of5

greater

The San Francisco Airport Commission hasadopted the Quality Standards
Program ("QSP" or "Program") as referenced in the Airport Rules and
Regulations. The Program is being implemented to enhance security and
safety at San Francisco international Airport. The Program applies to any
rm, including airlines and their service providers1 (collectively, "Covered
Employers") which employ perschmel involved in performing services which
directly impact safety and/or security.

The Program is part ofthe Airport's Rules and Regulations. Covered
Employers will still be" required to be in Compliance with all other applicable
Airport operating requirements, including those in their respectivr: leases and
permits, Rules and Regulations, and Airport Directives.

General Standards

The Program will focus on four general areas:

Section . General Standards
0' Hiring practices      High School Diploma or equivalent work
'
experience
English proficiency

0  Training            Initial Training Pregram, Recurrent Training
,
Program and record retention guidelines

0  Equipment standards  Routine Iliaintenance program.
Response time fornonroutine maintenance
A User Check Log
,                                               ,


0  Cclnpensation       Currently, minimum hourly wage is

' $13.16 with Benets.

Compensation and Benets

Covered Employers are required to provide a minimum compensation and
benefits offering for employees engaged in such services, The
.
iimplementation of a cornpenSationand benets package in rcsponseto the
Program shall not result in the reduction ofthe. overall value of the
existing Compensation and benefits program.


1
The food and beverage concessionaires and. retail tenants do not engage in activities that impact safety and
security. Some concessionaires have ADA access specically to get to the trash compactors. The QSP now
claries that concessionaires are not included under covered employers.

San Francisco International Airport
Quality Standards Program
January I, 2014
Page 2 off)

A bona fide Collective Bargaining Agreement (CBA) between covered
employers and labor organizations representing covered employees shall take
precedence over all or any portion of the QSP compensation and benets
requirements, provided that such waiver is set forth in such agreement in clear
and unambiguous terms.

Covered employees employed prior to August 19, 2009, who have opted out
of health insurance'and, in lieu thereof, have been receiving an additional
$1.25 per hour to the QSP minimum rate, shall not have their compensation
reduced, by the QSP provided that they sobmit proof of health care coverage
from another source by April I, 2010, and thereafter on an annual basis.

Except as specically provided hereinabove with reference to employees
employed prior to August 19, 2009, the provisions of the QSP shall otherwise
apply in all respects to cot/cred employees.

CompenSation

The QSP rate shall increase such that it remains at all times $0.50 above the-
eurrent MCO' rate. The Airport Director will provide for an annual review of
the QSP minimum Wage rate.

Benets
'
QSP employers are to provide tWCIVe (12) paid days off and ten (10) unpaid
days offper year per the MCO.

All cot/cred QSP employers must comply with the City'sI-lealth Car'e'
Accountability Ordinance ("I-ICAO")_ minimum health coverage standards.
Health coverage must become effective 30 days. after the rst day of work for
all covered employees.

Health Care Accountability Ordinance Waiver

Under the HCAO; employees may'voluntarily waive the liealth care coverage
offered by an employer if the employee signs a voluntary waiver and provides
a current copy elf-insurance certifying that 31116 has health care coverage from
another source. This proof of insurantm coverage mustbe submitted annually
to. the employer and be available forinspection; by Airport staff or QSP
auditor; Employees may revoke this voluntary waiver at any time! Under the
QSP; an employer is not required to pay a fee to the City if an employee signs:
a Veliintai'y'waiver01"vvhen a CBA takes precedenoeover the. QSP benet
requirements,

San Francisco International Airport
Quality Standards Program
January 1, 2014
Page 3 of 5

Types of Employees (Covered by tl11e_E~_1___gg1;g/nj1

The Program is applicable to employees of Covered Employers who:
(-1) require the issuance of an Airport badge with Aireld Operations Area
("ADA") accessm work in and. around the AOA in the performance of their
duties; or (2) me directly involved in passenger and facility secu1ity, including
checkpoint seieening, passenge1 checki11,skycap and baggage checkin and
handling se1vices, and AOAp61uncrei control. The-1ProgramIS appliCable to
all existing Covered Employers as well as new entrants.

"ll'hose Impacting Security                    

A Employees111 this category include those diiectly engaged111 performing
checkpoint security screening, passenger checkin activities, skyeap and
baggage check-inand handling se1vices, and AOA pedmeter control

Part 1544 ofthe TransportationSafety Regulations ('fTSR") governs air
caniers and their Covered Einployers'and Sets forth basic quality standards for
all areas outlined above, except Compensation. Airport Staff has developed
enhanced quality standends fc1 Coveled Employels111 this categmy to ensure
the highest level of secu1ify at San Francisco Intemational Airport. Standmds
will be deemed updated to reect changesIn TSR Pa1t 1544 01 othel changes
to TSR which may be pertinent to the application ofthis program to covered
employees.
Standards fer Covered Employers in this category are, on Attachment A.
These Impacting Safety
'
Employees in this category inclnde those directly engaged in activities, which
may i111paCtsafety'iivithi11 the'AOA. These employees include but are not
limited to the following:

A Employees previdin'g'r'am'p handling fundtions including aircraft cleaning,
fueling, and baggage/Cargo handling;

A Emloyees operating", catering Vehicle's regularly 011 the AOA for the
purpose: of servicing aircraft;

6*  Other employee's isSued an Airport- badge withAOA access working. in,
and aroundthe AOA in the performance oftheii duties including
111ai11tenance ofA1101aft Ground Service Equipment, Baggage Handling
Systems and Passenger Boarding Bridges.

Standards for Covered Employers in this category are on Attachment B.

San Francisco Internationai Airpott
Quality Standards'Program
January 1., 2014
Page 4 of5

Process

Certification

A certication process will include mecting with QSP staff to review the
Program. The criteria outlined on Attachments A and/or 13 will be reviewed
with each covered employer by the Airport's Aireld Operations and Aviation
Security staff. ' '

Third Party Vendors .
'
Whenstaff is satised that, a CoVercd Employer in this category is in
compliance with the Program, an operating permit will be issued. Any airline
desiring to contract for these types of services with a third party vendor that
has not yet been, certified must contact Aviation Management to begin the
review process. The operating permit Wiil outline the permitted services as
well as the conditions under which business must be conducted at the Airport.

Airlines and Service Providers

Lessee and perm ittees are required to comply with the, Airport Rules and
Regulations, including the Program, pursuant to "their respective agreements.

Annual Certification and Audit Rights

Each year, each Covered EmplOyer shalt deliver to the Airport Director 3..
statement certifying that it is in compliance with the Program. The Airport
reserves the right to review and audit such compliance at any time. Airport
staff wili conduct all audits to ensure continuing compliance. If at any time a
Covered Employer is found to be out of compliance, the Airport will give
notice-to the Covered Employer and allow a reasonable cure period to address
the noted deciency, unless such deciency is considered an'endangennent, at
which point operations must cease untii the deciency is corrected. Such
notice to third party Covered Empioyers will include a copy to all known
airlines contracting for the Covered Employer's service at the Airport.

Defau It

Any non-compliance with the Program will be considered a default under the
Covered Empioyer'S: agreement with the Airport. If the. default is not cured
within the time period specied in the Airport's notice, the Airport may
exercise all remedies aveiiable to it including but not limited to the imposition
of nes and thetermination of any and all agreements with the Airport.

NGui-Compliance- '

Upon receipt of any notice of noncompliance with the Program, the Covered
Employermust promptly take action to cure such non~compliance. ifthe non"
conformance is not cured within the time period specied in the Airport's

San Francisco International Airport
Quality Standards Program
January 1, 2014
Page 5 of 5

notice, the Airpon may exercise all remedies available to it including but not'
limited to the imposition of tines, restitution for employee back wages,
interest on all due and unpaid wages (per the State'Lalgcr Code) and-the
termination ofany and all agreements with the Airport.

Fines
'
if a' Covered Employer defaults with respect to any requirement ofthe
Program, the Airport Director may enact to impose a ne equal to $200.00 per
Violation, per day. The Airport's right to impose such nes shall be in
addition to and not in lieu of any and all other rights aVailable to the Airport.
Such tine amount may be increased from time to time. at the discretion of the
Airport Director. '

Employer Retaliation Prohibited
Covered Employers shall not discharge, reduce in compensation, or otherwise
discriminate or retaliate 'against'any covered employee for notifying the
Airport about a. Covered Employerls noncompliance or anticipated
noncompliance with the Program, for Opposing any practice proscribed by the
Prgrarn, for'participati'ng in presseedings related to' theProgram, 01' for
aSSeiting his/her rights under the Program by any lawful means.

Attachment A

u-~-rwme~=nu'r 
Covered E111pioye1s impacting
Aviation
Security

1.  General Standards

a.  Provide a local management (111 most cases, the'authorized signatory) point of
Contact, telephone number and email, and immediately notify Aviation Security
ofany changes. -
b.  Provide name, 24-hour telephone and email of Company Security
Director/Manager, and immediately notify Aviation Security of any changes.
0.  Telephone notication to Security Access Ofce of:
I
i.    terminated employees
ii.    lost/stolen badges
iii. " lost/stolen Aii'pOitissued security keys.
d.  Immediately return tenninated employee Airport I.D. badge and (if applicable)
'
Airportissued scoui'ity keys to Security Access Ofce.

2. Personnel

a.  Baclcoround investigation 1'equ1'1e1nents include:
i.   All employees must undeigo and pass TSA C111111nai H1sto1y Reco1cls
Checks and Seem1ty Th1eat Assessment 111101 to issuing an Airport 1.D.
badge.
ii.  Ifcompany mandated drug testing is pe1'fo1med, provide name and
address ofthefacility and nequency

.3.  Training

a Company peisonnel must 901nplete Ailpoit t1aining which inc_:ludes
i.    Computer--based Secmit'y Identification Display A1eat1aining, f01 AOA~
badge, applicants, orcoinputei-based Secmity Awane'neSS Twining fo1
Steriie and T'e1m 111a] badge applicants
13. Dewibe and plovide sample111ate'ri'als 110111 employee '61ielitation ti'alumg
p1ogiam that includes:
1.    Ahpmt Rules and Regulations
ii.    SFO "security Enforcement Progi'aln"'
111..    SFO "Use ofAirpoxtE) Media and "ESCORT" AuthorityProcedures
iv.    Other i'eleVa'nt'Aii13011: Operations Bulletins 01 Secljnity Directives
v;   F01 employees with AOA access, pedest1ian:- safety training
highlighting all hazards includingmovmg Vehicles,.je't 151'1dge
111oven1e11ta1'eas, and the pu1pose of wamingbells and 1713111mg lights.
V
4. Eguigment Standards

011 an annual basis at the end ofthe calendar year, provide inventmy to Security
Access Office of all AOA vehicles requiring ramp pass.

I                                                                                                 Attachment A                                                                               Page

Attaehrnenr B

AHRPGIE___@UAL1[\~1T'Y STANDARDS l?"@GlAlVl
(Covered [Employers impacting Airfield Safety

ll.  Gene:all Standmds

a.  Provide a site (on or adjacent to the Airport) for scheduled and unscheduled
repairs and maintenance of company equipment.

1).  Secure Airport approval for an area to stage equipment when not in use.

0.  Supply Airport with names, titles and 24-hour phone numbers ofmanagement
and shi: supervisory personnel.

2. Persmmel

a.  Company personnel who perform job, functions in the covered categories must,
meet the following criteria: -
i.    High School graduate, GED, or an equivalent combination of
education and experience; '
ii.    Be piiysiCally ft to perform the duties of the job;
iii.    Be procient'in English.

11.  Personnel whosejob duties require operation of a motor vehicle on the
Aireld must also:
1.   Possess a valid California Drivers License;
ii.  Successfully complete all Airport Secu1ity Access Ofce requirements
obtain A11po1t AOA driving privileges;
"(training& tests) to
Cannot have a reckless driving. or DUI conviction withinprevious 24
months

0,  Companies with personnel who operate 1n0t01 vehicles on the Aireld must
also emoil111 the California Department of Motor Vehicle's "Pull Pro'gr'am" to
1eceive notication should 111311 personnel lose their California Drivers'
Privileges.

'3. Training

a.  In addition to TSA mandated SIDA training administered by the Airpmt,
covered companies must have an approved new employee training program
that includes-Airport Rulesfand Regulations gOVerning:




' AttachmentB                                                  Page 1

ilk/{Ll

i.    Sedurity Awareness & Security identication Display Area (SlDA)
requirements
ii.    Vehicle Operations
iii.    Aircraft Operations
iv.   Hazardous Materials handling procedures
v.   Litter, FOD,.and debris control. '

b. T1a1n111g p1og1a111n1ust also include.
i.    Ground service equipment ope1ation
ii.    'Safe driving onthe ADA (video)
'
iii.    Interline baggage operations
iv.   Pedestrian safety training highlighting all hazards including moving
vehiclesJet bridgemovement areas, and the purpose of warning bells
and warning lights
v.   Training 011 provisions of Airport Vehicle Impound Program
'
vi.   Fueling procedures.

4. Recurrent Training

a.  Must conduct recurrent training on a minimum of an annual basis;
b. Must conduct safety meetings on a minimum of a monthly basis.

5. Eguipmenf Standards

a Maintenance~ 111jus't. have a GSE (_G1ou11d, Sen/ice Equipment) Preventative
MaintenanceProgram that includes the following:
i.    PeriOdic  safety  inspection  schedules  101  each  type  of  motmizecl
etluipme'nt';
ii. .  Piocedines  for  taking  mechanically  unsound  equipment  "out  of
service';and.
iii.    Daily User Check Program for each type of motorized eQuipment.
This checklist must include provisions for inspection of:
Tires
0006.06   Head, tail and brake lights
Horn
Parking brake
Handrails and guards
Walkarou11d uid leak check.

b.  Maintain all GSE maintenance records for a minimum of24 months.
'
c.  Inventory  previde the SFIA Security Access Office an inventory listing of
ail motorized equipment annually,
d.  Will be subject to thesprovisions/standards contained in the Airpo1t'Vehicle
Audit Oversight Program and the Vehicle impound pregram.


Attachment B                                                  Page 2

6.  Quality  Standards   tiaggjling Service Providers  "  Maiagement and.
Oversight

a.  Each vendor shall establish and  carry out. an internal  quality assurance
program to include:

i.    A procedure to monitor performance, including incident reports and
personnel feedback to identify existing problems or potential causes
ofproblems111 assigned secu1ity duties;  '
ii.    Aprocedure for corrective action to ensure that existing problems that
have been Identifed are corrected;
,
iii.    A procedure for preventitre action to ensure that potential causes of
problems that have been identied are remedied;
iv.   An internal audit program to audit the vendor's organization for
compliance with (1) Federal regulations and security programs and (2)
. Airport requirements;


.
V.   Unless otherwise authorized by the Airport, a director of quality

assurance who is independent frorn Operations and training functions
and who manages the quality assurance program;
vi.   Will have a representative in attendance at monthly ramp safety
meetings.

b.  Annually, and upon change of assignment or required infonnaticn, the QSP
covered employer shall identify to the Airport the name, address, telephone,
fax number, and e~mail address, if applicable, of a regional or corporate
employee perfdrming the Quality assurance functions identied above.

"0.  All permitted use'space must be maintained in a clean and safe condition.
areas must be's'crubbed as needed, fence lines clear oftrash and any
, Ramp
outside equipment storage/maintenance areas maintained in. a professional
manner.












V
Attachment B                                                  Page 3