PORT OF SEATTLE 
MEMORANDUM 
COMMISSION AGENDA             Item No.      6e 
ACTION ITEM               Date of Meeting    March 5, 2013 

DATE:    February 25, 2013 
TO:     Tay Yoshitani, Chief Executive Officer 
FROM:    Michael Ehl, Director Aviation Operations 
Luis Navarro, Director Office of Social Responsibility 
SUBJECT:  Main Terminal Janitorial Services Contract and Contract Extensions with
Metropolitan Building Maintenance and Selam Hospitality Services at Seattle-
Tacoma International Airport 

Amount of This Request:    Main Terminal =  Source of Funds:     Airport Operations 
$53,666,100 
Selam = $124,420 
MBM = $276,354                Expense Budget 
Est. State and Local Taxes:  $0             Est. Jobs Generated   NA 
Total Project Cost:         $54,066,874 

ACTION REQUESTED: 
Request Commission authorization for the Chief Executive Officer to (1) execute a five-year
contract to provide janitorial services to Seattle-Tacoma International Airport for an estimated
total cost not to exceed $53,666,100; (2) enter into a nine-month contract extension with
Metropolitan Building Maintenance (MBM) in the amount of $276,354; and (3) enter into a 
nine-month contract extension with Selam Hospitality Services (Selam) in the amount of
$124,420. The total amount of these contract actions is $54,066,874. 
SYNOPSIS: 
Port staff intend to issue a request for proposal (RFP) and competitively award a contract for
Airport-wide janitorial services to a principal supplier who will be required to use Small
Business Enterprises (SBEs) to provide at least 30% of the services. Port staff would also like to
extend the MBM and Selam contracts by nine months to align the expiration of their contracts
with the prime janitorial contract. Aligning expiration dates allows Port staff to issue an RFP for
a single service provider of Airport-wide janitorial services that will be designed to:

COMMISSION AGENDA 
Tay Yoshitani, Chief Executive Officer 
February 25, 2013 
Page 2 of 4 
Provide the highest standard of services to the Airport for the best price; 
Increase opportunities for SBEs above current levels; 
Encourage the prime contractor to develop mentoring and growth opportunities for SBEs;
and 
Improve contract management efficiencies. 
BACKGROUND: 
Airport janitorial services are provided at the following areas: Main and Satellite Terminal
Buildings; Airport Office Building; Police, Fire, and Security offices; Parking Garage and
associated offices; the Seattle Ramp Tower; Maintenance Distribution Center; Maintenance
Facility at Air Cargo 4; the guard shacks at the perimeter fence; and various employee break
rooms and rest rooms. 
Currently, janitorial services are provided by both large and small businesses. ABM, a large
company, holds the main contract and provides the majority of janitorial services in the terminal
buildings. The current ABM contract requires that at least 25% of the work must be
subcontracted to SBEs. MBM, also a large company, services the Airport Office Building and
Police facility. Selam, an SBE, provides services to some outlying buildings. The table below
shows the details and annual expenditure. 
Supplier          Scope           2012         Status      Subcontractors 
Expenditure 
ABM      All Terminals     $9,011,000  Large Company   Five SBEs 
MBM   Airport Office Building   $ 368,000  Large Company    None 
Selam      Outlying Buildings     $ 149,000   Small Business      None 
Through the use of SBE subcontractors, ABM has been able to incorporate small businesses into
their operation while closely monitoring their performance standards. This prime contractor/
subcontractor partnership has worked well with some small businesses gradually increasing their
share of work as they gain experience. By having access to the prime contractor's equipment,
small businesses have been able to grow without having to make costly capital investments. In
one example, use of ABM's comprehensive employee training program and the loan of ABM's
equipment enabled a subcontractor to increase their share of business by 300 percent. ABM had
the incentive to increase the SBE's work to meet a contractual threshold and the SBE
subcontractor benefited by using ABM resources to achieve a high performance level. 
In contrast, surprisingly, awarding a relatively small contract directly to a janitorial SBE has not
provided the small business with the best opportunity for growth. Selam Enterprises was
awarded a stand-alone contract to perform cleaning the outlying buildings around the Airport and
airfield in 2007. Without direct support from a large company, Selam has found it difficult to
grow. In several instances minor ad-hoc assignments, such as detailed floor cleaning, have been
awarded to outside contractors or the larger janitorial service, due to the SBE's lack of basic, but
costly, equipment.

COMMISSION AGENDA 
Tay Yoshitani, Chief Executive Officer 
February 25, 2013 
Page 3 of 4 
Port staff from Airport Operations, in close coordination with the Office of Social Responsibility
(OSR) and the Central Procurement Office (CPO), are currently developing an RFP for a single
supplier to provide all janitorial services to the Airport. The contract will specify a 30% level of
small business participation and will require the selected vendor to work with OSR staff on a
regular schedule to collaborate on small business development and report on a mentorship
program that OSR and the prime or subcontractor will jointly develop. 
PROJECT JUSTIFICATION: 
Authorization of this request will be the first step in the realignment of janitorial services at the 
Airport that will maintain high standards of performance and increase contract management
efficiencies and service levels, while maximizing opportunities for small business participation. 
Key advantages: 
Ensures through contractual language that small businesses maintain a specified
percentage of overall janitorial work. 
Increases SBE participation from 25% to 30% of the main supplier's business. 
Allows SBEs the opportunity to learn and develop under the umbrella of a large,
proven, janitorial contractor. 
Reduces overhead costs through shared supplies and equipment programs. 
Provides a single point of contact for performance issues. 
Provides unified purchasing power for supplies and equipment. 
PROJECT SCOPE OF WORK AND SCHEDULE: 
If the requested action is approved, the existing contracts with MBM and Selam will be
extended, and an RFP will be prepared for a single Airport janitorial contract. We anticipate that
the new RFP would be awarded in the fall of 2013 with a new contract start date of February 1,
2014. 
FINANCIAL IMPLICATIONS: 
Budget Status and Source of Funds: 
The estimated cost of a five-year contract for combined janitorial services for the Airport is
$53,666,100. Cost of MBM extension is $276,354 and Selam is $124,420. These amounts are
included in the Airport Operations and Airport Office Building annual expense budgets. 
STRATEGIC OBJECTIVES: 
This project supports the Port's Century Agenda objectives of increasing the proportion of funds
spent by the Port with qualified small business firms, increasing workforce training, job and
business opportunities for local communities, and meeting the region's air transportation needs at
the Airport for the next 25 years.

COMMISSION AGENDA 
Tay Yoshitani, Chief Executive Officer 
February 25, 2013 
Page 4 of 4 
BUSINESS PLAN OBJECTIVES 2013-2017: 
This service supports the Airport's purpose in "providing an extraordinary customer experience"
and in meeting the strategic goals of "operating a world-class international airport by anticipating
and meeting the needs of our tenants, passengers and the region's economy" and "becoming one
of the top 10 customer service airports in the world by 2015 (measured by the Airports Council
International [ACI] Airport Service Quality [ASQ] Survey Index)." Maintaining a clean airport
is considered fundamental to our success. 
ALTERNATIVES CONSIDERED AND THEIR IMPLICATIONS: 
Alternative 1) Continue the current arrangement under which janitorial services are provided by
three separate contracts. This would provide less opportunity for small businesses, will not
provide combined purchasing power, and is the least efficient method of managing Aviation
janitorial services. This is not the preferred alternative. 
Alternative 2) Unbundle the main contract into a number of small contracts suitable for SBEs.
This will not provide opportunities for SBEs to grow and will not provide the benefit of
combined purchasing power afforded by the subcontracting opportunities in Alternative 3. This
is not the preferred alternative. 
Alternative 3) Extend MBM and Selam Hospitality Services contracts through January 31,
2014, and issue a five-year contract for consolidated janitorial services with an effective date of
February 1, 2014, for the reasons described above. This is the recommended alternative. 
OTHER DOCUMENTS ASSOCIATED WITH THIS REQUEST: 
None. 
PREVIOUS COMMISSION ACTIONS OR BRIEFINGS: 
On January 13, 2009, the Commission authorized a contract for Airport janitorial services to the
Passenger Terminal Buildings for a three-year period effective February 1, 2009, through
January 31, 2012. 
On April 8, 2008, the Commission authorized a contract with Metropolitan Building
Maintenance Company for janitorial services effective May 1, 2008, with provision for two oneyear
extensions (through April 30, 2013). 
On April 8, 2008, the Port Commission authorized a contract with Selam Hospitality Services
Inc. for janitorial services effective May 1, 2008, with provision for two one-year extensions
(through April 30, 2013).