6a Attach B
Item No.: 6a Attach B Date of Meeting: February 7, 2012 UNISON~CRS, Inc. Car Rental Services January 17, 2012 Ms. Gael Tarleton President, Port of Seattle Commission Seattle, Washington Dear Ms. Tarleton: 11th During the regular meeting of the car rental tenants at Sea"'l'ac on January successil the topic of curbside assistants and their importance to the industry in the opening ofthe new facility was made evident. I would like to state that I believe all the companies were in agreement for the following items: at the terminal a.) There is a demonstrated need for curbside assistants both it opens. (North and South) and at the Consolidated Rental Car Facility when a minimum of b.) The length ofneed is not known at this time, but at least for four months. c.) The objective ofhaving assistants present to facilitate queue management- crowd control and to provide organization to the overall process. No one Wants the facility to acquire a negative reputation at the opening as has ' happened at other facilities. the objectives. d.) Flexibility in the schedule to achieve cost savings but still meet with potentially e.) Acknowledgement that crowding can complicate operations unanticipated results. The discussion ofJanuary 11th was lively and centered on the length of time the agents activation of the new bussing operation and to what degree may be needed following As you know, June- stafng should be bolstered during the peak periods ofoperation. ofpeople are expected. Even August is the peak rental car months in Seattle and crowds with great signage, without having someone to guide customers at the bus stops, and egress from the vehicles customers will surge and overwhelm the drivers with ingress at each stop. Crowd control is a signicant requirement. it There was no dispute about the need for the service, just the length oftime while others should be continued. Some companies believe it should exist for 4-6 months determine the length oftime and want it at least a year or more. Having the exibility to or lack the need for the service will be dependant on customer issues and complaints 12130 Colwick . SanAnlonlo, Texas 78216 . Tel: (210) 979-9990 . Fax: (210) 979-9998 San Antonio, Texas ' Chicago. Illinois . Orange County, California Ms. Gael Tarleton January 17, 2012 Page 2. thereof. Further the companies recommended that the daily use of the service be exible and in coordination with trafc experienced on the curbs. As you know, the Seattle facility was designed to create a new experience for both the seasoned traveler and first time visitor; and each rental customer will be offered better customer service in by-passing the typical counter check-in requirement. Preferred customers will be directed by signage to go directly to the oor plates on levels below their arrival without a need to address the counters in the Customer lobby. Cross trafc the at the facility and on the curbs will create issues, but the biggest issue is getting customers to and from the facility in a timely fashion and without incident. The grand opening of the CONRAC in Phoenix experienced problems when the rst buses were lled. Those buses had to surges of people were left on the curb as leave passengers behind due to the overcrowded conditions. Not having trained personnel exacerbated the complaints and created a negative on site to regulate the pedestrian traffic reputation. Seattle must do everything thing it can to prevent these issues from occurring. The Rental Car Companies and the undersigned are available to discuss this is matter with your staff and with the Commission. It is noted that the cost for this service already built into the fees and expenses; tints it is affordable when allowed to be exible. Resp t 1111670 nitted Mars 1211] A 'ein President Activation A 1501' for the Port and the Seattle Rental Car Industry Cc; Lori Tallarico, Avis/Budget Comiie Gurich, l-Iertz/Advantage Paul de Cloux, Enlerprise/Alame/National Tammy Branham, Thrifty James Cassan, Dollar Arnold Gehring, Fox Jennifer Linsley, Payless Douglas Cook, EZ
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