Item No.  7c_Supp
Meeting Date: September 26, 2017 
Long Range Plan 2018-2022 
Update (2 of 2) for Commission 
September 26, 2017 



1

Outline 
Long Range Plan (LRP) Recap 
Century Agenda Objectives 1, 4, 10, 12, and 14 
High Performance Org Objectives 1 and 2 
Next Steps 

2

LRP Recap 
LRP Review 1 of 2 held July 25th 
Provided LRP key accomplishments to date 
Shared 20 of 27 LRP Objectives for 2018 - 2022 
Commission feedback from July 25th applied
to latest 2018  2022 LRP Draft Document 

3

LRP SCORECARD 


Obj. for 9/12 review

Proposed Key Updates 2018-2022 LRP 
Century Agenda Strategy 1: Position the Puget Sound region as a premier international logistics hub 
OBJ 1: GROW SEAPORT ANNUAL CONTAINER VOLUME TO MORE THAN 6 MILLION TEUs 
Priority Actions 
Challenges Ahead 
Implement Safe and Swift Corridors program                     1.  Resources and
Deepen internal supply chain partnerships to grow container volume          stakeholder focus
Develop T106 to maximize trans-load & supply chain benefits               needed for
Increase public outreach of comprehensive transportation system           implementation 
2.  Rapid growth of
Key 2018 Milestones                                        Seattle adds element
Finalize 1990's street vacation to support development of T5                of competition with
evolving supply chain
Carry out interim fixes for the East Marginal Way improvement projects
needs 
Advance the South Spokane Street Corridor planning, including approval
of Federal Quiet Zones designations 
Release Request for Proposal for T106
OBJ 4: TRIPLE THE VALUE OF OUR OUTBOUND CARGO TO OVER $50 BILLION 
Priority actions dependent on completion of marine cargo economic impact study. Assessment needed to
determine measurement value of this Century Agenda objective.
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Proposed Key Updates 2018-2022 LRP 
Century Agenda Strategy 3: Use our influence as an institution to promote small biz growth & workforce dev. 
OBJ 10: INCREASE THE PROPORTION OF FUNDS SPENT W/ QUALIFIED SMALL BUSINESSES
ON CONSTRUCTION, CONSULTING, GOODS & SERVICES TO 40% OF THE ELIGIBLE $s SPENT
Priority Actions 
Expand training and engagement 
Challenges Ahead 
Further build a more versatile and active supplier base 
1.  Authorization of funds to support the
Assess and implement best practice                               Center for Public Sector Contracting 
2.  Improved procurement forecasting /
Key 2018 Milestones                              coordination to focus education and
Develop Commission policy to increase Minority Women               engagement opportunities 
3.  Prioritization of technology deployment
Business Enterprise (MWBE) utilization 
projects and availability of data for
Develop framework for collaboration with public sector partners         supplier database 
Conduct 10 PortGen training workshops                        4.  Commission support needed for policy
Publish supplier list to internal buying audience                      updates that advance priorities 
Create data tracking and compliance processes                   5.  Leadership commitment needed to
ensure Port-wide application of small
Implement key elements of the City of Seattle model 
business LRP objective and priority
Advance policy to achieve goals and process alignment                actions 
Establish division level goals and process for accountability 
Address integration of internal systems                                                           6

Century Agenda Strategy 5: Be the greenest, and most energy efficient Port in North America 
OBJ 12: MEET ALL INCREASED ENERGY NEEDS THROUGH CONSERVATION & RENEWABLES 
Priority Actions 
Develop an integrated One-Port baseline of energy use 
Source renewable natural gas (RNG)                                    Challenges Ahead 
Deploy solar energy panels                                    1.  Metering plans subject to budget
Implement energy efficiency projects                                approval 
2.  Uncertainty with RNG costs and
project risks 
Key 2018 Milestones 
3.  Solar projects benefits should be
Develop smart metering plan for airport properties                     optimized 
Develop smart metering plan for Fisherman's Terminal            4.  Increase in energy use expected
Find common elements among Aviation & Maritime plans            with upcoming capital programs
Evaluate total project costs to source RNG                            at airport 
Execute on a key solar project for Maritime & Aviation 
Implement Stage 3 Mechanical Initiative at Airport 
Begin design on lighting projects for Airport terminal 
Upgrade lighting at Bell Street Parking Garage 
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Century Agenda Strategy 5: Be the greenest, and most energy efficient Port in North America 
OBJ 14: REDUCE AIR POLLUTANTS AND CARBON EMISSIONS 
Priority Actions 
Provide sustainable aviation fuel at Airport 
Source renewable natural gas (RNG)                                        Challenges Ahead 
Implement Northwest Ports Clean Air Strategy (NWPCAS)                 1. Achieving significant biofuel
Optimize maritime habitat restoration sites to sequester carbon               use will take time and
stakeholder coordination 
2. Uncertainty with RNG costs,
Key 2018 Milestones 
timing, and project risks 
Develop funding strategies to reduce the incremental cost to airlines        3. NWPCAS provides significant
Evaluate total project costs to source RNG                                air quality benefits, but less
Complete the Draft Fuel Efficiency Plan for Maritime operations               carbon benefits 
Implement cargo handling equipment efficiency for cruise operations      4. Carbon sequestration
methodology and results highly
Incorporate NWPCAS clean construction practices into Port procedures 
uncertain 
Complete baseline analysis to determine carbon sequestered in
existing PORTfolio habitat sites and parks 

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Proposed Key Updates 2018-2022 LRP 
High Performance Org Strategy 1: Increase Customer Satisfaction 
OBJ 1: IMPROVE CUSTOMER SERVICE & PUBLIC ENGAGEMENT 
Priority Actions                                                  Challenges Ahead 
Execute the airport's multi-layered customer service plan approach          1.  Adequate investment to
Utilize system to track & improve external customer satisfaction for             support Aviation customer
corporate properties and maritime                                 service plan 
Develop public awareness & engagement survey                          2.  Aviation's external
stakeholder capacity and
schedule to commit to long
Key 2018 Milestones 
range customer service
The airport's Customer Experience Partners Council (CEPC) will develop          efforts 
and adopt service standards for appearance, employee engagement,       3.  Public Affairs reaching new
and knowledge of airport staff                                     audiences through social
Develop and adopt airport-wide customer service recognition program           media 
Implement airport-wide customer experience training 
Conduct 2018 Maritime annual survey, analyze results, and identify
areas of improvement 
Conduct update of 2016 county-wide public perception survey to
measure progress on public awareness of the Port 
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Proposed Key Updates 2018-2022 LRP 
High Performance Org Strategy 1: Increase Customer Satisfaction 
OBJ 2: IMPROVE PROCESS EFFICIENCIES & EFFECTIVENESS 
Priority Actions 
Develop procedures, policies, and tools to manage internal customer               Challenges Ahead 
satisfaction 
1.  The ability of Port staff to
Develop infrastructure to support continuous process improvement (CPI)          monitor key metrics and
efforts and promote a Port culture embracing Lean
take action when targets are
CPI conducted at key areas Portwide                                        missed 
Execute Procurement Excellence                                      2.  Getting Port staff and
partners at all levels to
Key 2018 Milestones 
embrace the culture of
Establish service request on-time completion metrics and targets for             process improvement 
Aviation Maintenance and Marine Maintenance departments 
3.  CPO staff balancing day-to-
Create a formal Port Lean Specialist Certification Program                      day requirements and
Complete five Aviation Baggage and Passenger flow process                    demanding workload with
improvement events                                         Procurement Excellence
Create visual systems in Aviation and Maritime Divisions to prioritize             efforts 
and track improvements 
Evaluate and identify improvements for Central Procurement Office
(CPO) service directive and service directive modification processes                              10

Content Lead: Dave Caplan, Dan Thomas, & Dave Soike 
Strategic Planning Cycle 
Annually      Commission Approval of LRP Updates 
Semi-Annually  Commission Review of LRP Implementation 
Commission
Monthly      Executive Leadership Team (ELT) LRP                                         Semi-Annual
Review of LRP 
Performance to Plan Reviews + Dashboard
3/28/17 
updates 
Bi-weekly      LRP Program Implementation Review 

Commission
Semi-Annual
Review of LRP                                     2018  2022 
11/17/17                                      LRP Review 
7/25/17 
2018  2022        2018  2022 
LRP Approval        LRP Review               11 
10/10/17          9/12/17

Next Steps 
Date          Activity                             Purpose 
March - August   Development of 2018  2022 LRP            Evaluate and revise
current LRP 
July 25th       Commission Reviews 2018  2022 LRP draft      Receive Commission
Feedback 
September 12th  Commission Reviews 2018  2022 LRP draft     Receive Commission
Feedback 
October 10th    Request for Commission Authorization of       Receive authorization on
2018 -2022 LRP followed by implementation     LRP updates 
November 17th   Semi-Annual Performance to Plan LRP review   Review of LRP progress
with Commission                     with Commission 
March 2018    Semi-Annual Performance to Plan LRP review   Review of LRP progress
with Commission                     with Commission 
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