Minutes Exhibit E
Port Commission Regular Meeting of June 13, 2017



June 13, 2017
David J Kovanen
1 Caledonia Summit
Browns Point, WA 98422
USACeI/ular+1-253-925-2000   To: Seattle Port Commissioners:
Global +1-253-925-5000
Facsimile +1-51286 1-2500       1.  Tom Albro
David.Kovanen@innovator.com
2.  Stephanie Bowman
3.  john Creighton
4.  Fred Felleman
5.  Courtney Gregoire

My wife and | travel a lot. Together we have millions of frequent flier
miles and we are members in Trusted Traveler programs such as Clear
and Global Entry, and I am an APEC cardholder.

We know airports. We spend a lot of time in them.

I'll start by saying that we hold the view that an airport is not a business
and should not profit-maximize. An airport is a public service, and
success should be measured by how well the flying public is served.
The Seattle Airport is notable for its particular indifference towards the
flying public. With perhaps the most unpredictable security lines,
signage which is sometimes missing, or even points in the wrong
direction, electric outlets which are best described as "scarce", a light-
rail station that isn't even on airport property, I tend to believe that
airport priorities are not aligned with the flying public.
I am distressed at the prospect of lvar's being evicted from the airport.
lvar's is as local as anything can be. They have good food, great
personal service, and reasonable prices. They focus on what is
important: service and quality over expensive signage. Most Ivar's staff
will greet you by first name after just a few visits.

Seattle should particularly embrace |var's...more than any other
business. Ivar Haglund probably shaped Seattle and its culture more
than any other person. He is beloved by Seattleites. Ivar stood for
diversity and equality before it was even a cause. He stood for
individualism, civic pride, and enjoying life. Who he was is as aligned
with who Seattle is as much today as he was 50 years ago.

In short, I feel Sea-Tao airport should keep and even expand Ivars.
Why aren't they in the satellite terminals?


When we fly to Austin, the airport is filled with reminders that Austin is
the live music capital of the world. Local eateries like Austin's own
Amy's Ice cream are things to savor. In Chicago, the last reminder is a
slice of Pizzeria Uno. I am not really pleased when the first thing I see
upon arriving in Tokyo is a Starbucks.
I do not consider Qdoba, Wendy's, and Burger King to be features in
an airport. Their service is industrial, they call you by a number, and
their food is overpriced and of mediocre quality. While Anthony's is
local, they are not family friendly with their sky-high prices.
In the bigger picture I would ask the Port Commissioners to put the
flying public first in priorities. The airport is not a business, it is a public
service.
- Other airports have effective signage that is correct, readable, and
where you need it.

- Other airports coordinate minute-by-minute passenger departure
forecasts with TSA staffing so that there are minimal waits. (This is
not rocket science.)

- Other airports do a better job of providing local ambiance, and local
businesses like Ivars.
- In particular, Ivars should remain at the airport and even be
expanded to the satellites.
Ivar's has quality food. They have great, personal service. Their prices
are reasonable. And, they embody Seattle's diverse and delightful
history.
Please don't evict lvar's!

rx

Gd
_
Davrd Kovanen
Aer
Aya  ovanen



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