COMMISSION 
AGENDA MEMORANDUM                        Item No.          8d 
ACTION ITEM                            Date of Meeting      January 22, 2019 
DATE:     January 14, 2019 
TO:        Stephen P. Metruck, Executive Director 
FROM:    Michael Ehl, Director Aviation Operations 
Jeff Hoevet, Senior Manager Aviation Operations 
SUBJECT:  Airport Traveler Mobility Assistance 
Amount of this request:               $1,500,000 
Total estimated project cost:           $1,500,000 
ACTION REQUESTED 
Request Commission authorization for the Executive Director to execute contracts in the
amount of $1.5 million over five years for passenger mobility assistance services at Seattle-
Tacoma International Airport. 
EXECUTIVE SUMMARY 
The purpose of the request is to establish a new airport mobility services contract to help any
passenger in need get to their destination in a timely manner. Although airline tenants are
responsible for transporting passengers needing assistance between their leasehold areas and
aircraft, the Airport traditionally provides wheelchair assistance to help passengers needing
assistance to access the remainder of the campusespecially ground transportation facilities. 
Recently, Landside Operations contracted with two vendors for wheelchair services. O ne
contractor focused on cruise operations and the other focused on other ground transportation
facilities (e.g., Link Light Rail, Baggage Claim, third floor Ground Transportation Plaza, etc.). The
cruise-focused contract  expired in October 2018,  whereas the other contract  expires in
December  2019.  To maintain service continuity,  strengthen contract requirements,  and
improve customer service levels, staff recommend consolidating wheelchair services under a
single open-order contract with sufficient capacity to accommodate growth in service requests
and meet existing demand. The anticipated total contract value is $1.5 million over a five-year
period. 
Going forward, the contract will be known as the "airport mobility services contract" instead of
the "wheelchair services contract" because in some cases, customers may require assistance
separate from a wheelchair. 

Template revised April 12, 2018.

COMMISSION AGENDA  Action Item No. 8d                                  Page 2 of 4 
Meeting Date: January 22, 2019 
JUSTIFICATION 
Due to the expiration of the cruise-related wheelchair contract in 2018 and the imminent
expiration  of  the  general  campus-wide  wheelchair  contract  in  December  2019,  staff
recommend executing a new airport traveler mobility assistance contract with a single-vendor.
The consolidated contract provides an opportunity to improve customer service and add new
response requirements for the successful vendor. 
The provision of mobility assistance services is consistent with the Airport's goal of being as
accessible as possible and consistent with the Century Agenda goal of meeting the region's air
transportation needs for the next 25 years. 
DETAILS 
Scope of Work 
Generally, the successful vendor shall provide the necessary equipment and personnel to move
guests and their luggage from the Main Terminal to various points of the Airport campus
including, but not limited to the: 
Northeast Cruise Lot 
Main Garage 
Link Light Rail Station 
Main Terminal Transit Zones 
Rental Car Bus Zone 
The new contract will include customer-oriented provisions including: 
Port-approved customer service training requirements 
Formalized procedures to collect and communicate customer feedback to the Port of
Seattle 
Firm timelines for the vendor to address comments, feedback and customer service
issues 
Quality assurance provisions related to specific requests (i.e., maximum response times
for all requests) 
Diversity in Contracting 
Prior to solicitation of services, the appropriate staff will engage the Diversity in Contracting
Department for assistance in identifying potential Woman and Minority Business Enterprise
(WMBE) vendors to help inform them of this potential procurement. This effort, through
PortGen activities, is consistent with Resolution 3737 to increase WMBE participation in Port's
contracting efforts. 


Template revised September 22, 2016; format updates October 19, 2016.

COMMISSION AGENDA  Action Item No. 8d                                  Page 3 of 4 
Meeting Date: January 22, 2019 
ALTERNATIVES AND IMPLICATIONS CONSIDERED 
Alternative 1  Do Nothing  The Port would not pursue a new consolidated airport traveler 
mobility assistance services contract and forego the provision of assistance service for guests
with disabilities. The current contract would expire in December 2019 without replacement. 
Cost Implications: $0. No additional costs are related to the pursuit of this option. 
Pros: 
(1)   No additional action is required by Port staff and expenses related to mobility services
would be used for other Airport priorities. 
Cons: 
(1)   Ceasing mobility assistance service means Sea-Tac is less accessible to the traveling
public resulting in more complaints and fundamental degradation in customer service
levels. 
(2)   Staff are concerned about legal risk related to ceasing mobility services at the Airport. 
This is not the recommended alternative. 
Alternative 2  Request for Proposal (RFP)  The Port would pursue a new RFP for mobility
assistance services at Sea-Tac Airport and terminate the existing vendor's contract with notice
per contract provisions prior to the start of cruise operations in May 2019. 
Cost Implications: New contract value is $1,500,000 with a 5-year term 
Pros: 
(1)   Provides a means of enhancing customer service and expanding assistance offerings in
the following ways: 
o  Improved customer service training requirements 
o  Single-vendor results in more efficient communication with Port representatives 
o  Timeliness provisions for feedback and addressing customer service issues 
o  Enforceable   and   quantifiable   quality   assurance   provisions   to   ensure
responsiveness 
Cons: 
(1)   Increased customer service requirements may result in higher rates 
This is the recommended alternative. 
FINANCIAL IMPLICATIONS 
Annual Budget Status and Source of Funds 
Expenses related to the provision of mobility assistance services will be included in the Landside
department's annual operating budget.  The 2019 budget included $300,000 for this service.
The funding source would be the Airport Development Fund. 


Template revised September 22, 2016; format updates October 19, 2016.

COMMISSION AGENDA  Action Item No. 8d                                  Page 4 of 4 
Meeting Date: January 22, 2019 
Future Revenues and Expenses (Total cost of ownership) 
Expenses related to mobility services will continue to affect the Airport's net operating income
for both ground transportation and public parking operations. 
ATTACHMENTS TO THIS REQUEST 
None 
PREVIOUS COMMISSION ACTIONS OR BRIEFINGS 
None 














Template revised September 22, 2016; format updates October 19, 2016.