8d. Crowd Sourced Incident Reporting Presentation
Item No. 8d supp Meeting Date: June 11, 2019 Crowd Sourced Incident Reporting Commission Presentation June 11, 2019 Crowd Sourced Incident Reporting Mobile App What is it? Mobile App available for iOS and Android smart phones that allows users to report safety, security, and maintenance issues Why? Another channel to receive important information quickly and anonymously Real-time reports Photos and precise locations facilitate rapid response Important alerts can be sent out about emerging incidents 2 How it works Anyone reports: who, what, when, where ACC or 911 Dispatch respond 3 Denver International Airport Experience In First 2 Months 719 users installed mobile app 944 reports received 87% were not anonymous Over 50% included a photo making it easy to understand the issue 82% maintenance related 4 Sea-Tac Airport Apps Incident Reporting Marketed to Employees, Tenants, and Service Providers Focused on Incident Reporting Sea-Tac Mobile App Marketed to Passengers Customer Service Features and Concession Promotion 5 Questions? 6
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