Exhibit A
Port of Seattle Commission
Biometrics Conversation with CBP
October 29,2019
RLMg ia[LeleAT NEW AIRPORTFACIAL Ts CHECK-INSRe
SIMPLIFIED TRAVEL| HOW IT WORKS 3
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SIMPLIFIED
ARRIVAL> 5 i 23% >0! N........=p cerns SL fonerase Dereene oy eresasessDecorsfs
Traveler CBP receives CBP builds Matches Officer performs
checks in manifest from galleries using traveler on admissibility
with airline airlines travel photos arrival interview
~
= I Te =r
el BRS [Lew Ge vivessere:IR pum(zens evssen
gv fe eeeesnes: JEN QED..... & asesasavepI FI & Fra " Nines & cesmsesuun2 eeenuseascany He SIMPLIFIED
Bl DEPARTURE
Confirms face on Verifies face at Checks bag CBP builds CBP receives Traveler
boarding, CBP security with facial galleries using manifest from checks in
records departure recognition travel photos airlines with airline
28
COMMITTED PARTNERS
acipotl and aidiline
Baltimore Washington International Airport STAKEHOLDER
City of Austin Aviation Department PARTNERSHIPS
Dallas Fort Worth
George Bush Intercontinental Airport
Greater Orlando Airport Authority
Denver International Airport
Hillsborough County Aviation Authority - Tampa
Ontario International Airport Authority
Hobby International Airport
Philadelphia International Airport
John F Kennedy International Airport
Salt Lake City
Los Angeles World Airports (LAWA)
San Antonio
Massport San Francisco International Airport
McCarran International Airport
San Jose International Airport All Nippon Airways
Metropolitan Washington Airports Authority Seattle Tacoma International Airport Delta
Miami Dade Aviation Department Broward County Aviation Department Spirit Airlines
Newark Liberty International Airport Chicago O'Hare British Airways
Limited retention
~ of facial images
US citizen photos deleted after 12 hours Biometric
Retention of photos by stakeholder partners restricted performance
by CBP business rules
System developed using diverse training
Enhanced secu rity measures sets, gallery is limited by the flight manifest
Proactive monitoring of biometric algorithm
Strong data encryption both in transit and at rest
performance to identify deficiencies
Access restricted to authorized personnel
Partnership with NIST and DHS S&T
Biometric templates separated from biographic to continually evaluate algorithms
data, associated only with a unique ID and best practices
THIS IS NOT A SURVEILLANCE PROGRAM
How do you protect traveler data from cybersecurity threats
and misuse by commercial operators?
e CBP business requirements with partners specify limited sharing of information
e Photos taken for identity verification through the TVS must be deleted immediately
after submission to CBP
e Partners must provide a method for CBP to audit compliance with this requirement
e Cybersecurity threats and misuse by commercial entities are minimized because TVS
does not receive direct feeds of information from commercial data aggregators or
public sources
PRIVACY AND SE
'How does CBP prepare travelers for the shift to biometric entry
and exit, including communicating their opt-out rights?
* Briefing Sessions for Privacy Advocates and Stakeholders in 2017-18 in Washington,
DC and San Francisco, CA
* DHS Data Privacy and Integrity Advisory Committee briefings and tour MCO-Orlando
* Privacy and Civil Liberties Oversight Board--upcoming briefing and tour
* Public Notification through Privacy Impact Assessments, Paperwork Reduction Act
and other Federal Register Notices, website, sighage & tear sheets (incl. opt-out)
Under what circumstances do you share traveler data, both
within DHS and externally?
* Facial images of in-scope travelers are stored in DHS' biometric system, IDENT
* Photos are shared with DHS Science & Technology and the National Institute of Standards and
Technologies (NIST) to test technologies and evaluate biometric algorithms
" Data may be shared with authorized federal, state & local authorities for law enforcement purposes
MICHAEL
HARDIN
DIRECTOR
Office of Field Operations
U.S. Customs and Border Protection
=) michael.hardin@cbp.dhs.gov
November 12, 2018 of Seattle
Mr. Kevin McAleenan
Commissioner
U.S. Customs and Border Protection
1300 Pennsylvania Avenue NW
Washington, DC 20229
Dear Commissioner McAleenan,
We are writing to share our commitment to working with you toward implementation of a biometric exit program for
international departing passengers traveling through Seattle-Tacoma International Airport (Sea-Tac).
Sea-Tac has grown exponentially in terms of the number of international passengers travelling through our airport.
While we are investing significantly in new facilities and infrastructure to better accommodate that increased demand,
we know that the implementation of new technologies including biometrics must be part of our strategy for moving
people quickly and securely in and out of our facility.
In partnership with Lufthansa, CBP has already conducted a biometric exit pilot project at Sea-Tac. Building on that
success, our Director of Airport Innovation has been tasked with leading our efforts to implement and expand biometric
exit. We are currently benchmarking best practices including specific vendors and software and plan to deploy
another biometric exit pilot at Sea-Tac in 2019, and then additional implementation in 2020.
The installation of biometric exit is one step in our partnership with you to bring technology and innovation to the
international arriving passenger process both increasing security and reducing processing wait times. We are preparing
for CBP to fully deploy biometric entry as part of the opening of our new International Arrivals Facility in 2020, and we
are excited to continue discussions with you on other new processes and procedures such as real time messaging to
arriving passengers and facial recognition exit gates for arriving Trusted Travelers.
Thank you for your ongoing partnership to provide a safe and expeditious travel experience through Sea-Tac for arriving
international passenger. | look forward to our continued work together.
Sincerely,
AD
Lance Lyttle
Managing Director, Aviation Division
Port of Seattle
CC: Mark Wilkerson, Seattle Area Port Director, U.S. Customs and Border Protection
Colleen Manaher, Executive Director, Planning, Program Analysis and Evaluation, U.S. Customs and Border Protection
ISCo)ea Levale|
r Protection
Biometric Boarding Gate
Announcement
For customers traveling on Flight XXXXX, as you
approach the e-gate/camera,
Airlines will take your photograph and share
it with U.S. Customs and Border Protection
(CBP) for identity verification purposes.
Airlines will not retain any
photo taken during this process for any
purpose and CBP will delete any photo of a
U.S. citizen taken during this process within
12 hours.
If you do not want to have your picture taken,
please see a gate agent to request alternative
procedures for identity verification.
For further information, please refer to the
sighage posted in this gate area.
3 U.S. Customs and U.S. Customs and
Border Protection
Border Protection
CBP Simplified Travel
Air Entry/Exit Tear Sheet How does CBP secure traveler photos?
The Department of Homeland Security (DHS), U.S. CBP is committed to securing traveler information.
Customs and Border Protection (CBP) is streamlining CBP employs four primary safeguards to protect the
international travel and inspections through facial data: secure, two-factor authentication, irreversible
comparison technology. Your photograph will be biometric templates for matching, brief retention
taken either by CBP, or by one of CBP's travel partners periods, and strong encryption during transit and
(i.e. airline, airport authority, or the Transportation storage in a secure cloud environment.
Security Administration), who will then securely
submit the photo to CBP. The CBP Traveler Verification What requirements does CBP have of its partners
Service (TVS) wili compare this photo with images who collect data?
from your previous CBP encounters, passports, visas,
and other travel documents, solely for the purpose In accordance with CBP's business requirements,
ofverifying your identity and confirming that you CBP does not permit its approved partners to retain
are the true bearer of the travel documents you are the photos they collect under this process for their
presenting. own business purposes. Additionally, these partners
must encrypt the photos at all times throughout this
Frequently Asked Questions process.
How does CBP ensure the accuracy of the facial
Are U.S. citizens required to provide facial imagas
comparison technology?
for CBP's biometric entry/exit system?
CBP continuously monitors performance of the TVS
All travelers are subject to identity and document and conducts a variety of statistical tests. CBP is also
verification when entering and exiting the country.
collaborating with the National Institute of
However, CBP only requires in-scope foreign nationals Standards and Technology (NIST) to perform an
to have thelr pictures taken when entering the U.S. independent and comprehensive scientific analysis
CBP does not require any travelers, including US. of CBP's operational face-matching performance,
citizens, to have their photos taken when exiting the including impacts of traveler demographics and
U.S. If you do not wish to participate, please notifya image quality.
CBP officer or an airline or airport representative in
order to seek an alternative means of verifying your Where can | obtain more information about CBP's
identity and documents. Simplified Travel initiative?
How is my privacy protected if|have my picture For more information on the facial comparison
taken? Will (BP keep my photo? process, how data is safeguarded, permissible data
sharing, and photo retention, please visit
CBP has taken a number of proactive measures to www.cbp.gov/biometrics or www.dhs.gov/privacy,
protect your information and privacy. Photos of or contact the CBP INFO Center at 1-877-CBP-5511
in-scope foreign nationals are stored in secure DHS (outside the U.S., call 202-325-8000). You may also
systems in order to confirm your arrival or departure scan the QR code below to connect with the CBP
from the United States, consistent with existing laws Biometrics website.
and processes. However, photos of U.S. citizens will be
1
discarded within 12 hours of identity verification. The An "in-scope" traveler is any alien who is required by law to
DHS and CBP privacy offices continually review this provide biometrics upon entry into the United States pursuant to
8 CFR 235.1(f)(ii).
program to ensure compliance with applicable federal
privacy laws and regulations as well as best practices
in privacy and information security. More information
is available at www.dhs.gov/privacy-impact-assess-
ments. Click on "CBP"at the left and then *DHS/CBP/
PIA-056 Traveler Verification Service"
SEAMLESS TRAVELLER JOURNEY
SITUATION REPORT
MARCH 2019
FOREWORD
SEAMLESS TRAVELLER JOURNEY WTTC MEMBERS HAVE IDENTIFIED SECURITY AND TRAVEL FACILITATION
AS A TOP PRIORITY.
Travel & Tourism continues to grow faster than the world economy, with more
people travelling than ever before. Travel & Tourism currently employs one in
ten people on the planet, over 300 million people. By 2029, 100 million more
jobs will depend on the sector, representing 1 in 9 jobs around the world. At
the same time, according to IATA, the number of air travellers is expected to
double from 4.4 billion in 2018 to 8.2 billion by 2037.
The need to increase capacity to fulfil this demand, and the absolute
requirement for security processes to be as robust as possible means that
a global, cross-industry solution which allows more people to travel more
securely is urgently required in order to enable this economic opportunity.
SITUATION REPORT WTTC is addressing this challenge through our Seamless Traveller Journey
Programme which is an ambitious initiative to bring together public and
private sectors with technology providers to agree on models which are
globally interoperable, technology agnostic and cover the end-to-end journey
from booking, through air travel and incorporating cruise, hotel, car rental and
other non-air products where necessary.
A solution can only be achieved by working collaboratively across national
boundaries and in partnership between private companies and governments.
Over the past year we have consulted with over 200 stakeholders in order to
map existing initiatives and begin to develop a roadmap to take the initiative
forward. What has become clear from our work so far is that there is no 'one
size fits all' solution.
This briefing shares an update on the work done to date by WTTC and sets
out an overview of the multiple initiatives which are already underway, so that
stakeholders can better understand the current situation as it relates to the
testing and implementation of elements of a Seamless Traveller Journey.
Input from all WTTC Members is needed to move faster to drive this mission
forward, and I appreciate, in advance, your support.
Thank you,
GLORIA GUEVARA
President & CEO
World Travel & Tourism Council
For more information, please contact:
HELENA BONONI | Industry Affairs Director
helena.bononi@wttc.org
SEAMLESS TRAVELLER JOURNEY SITUATION REPORT
CONTENTS PART 1: WTTC APPROACH
PART I:
WTTC APPROACH
INTRODUCTION 1
THE SEAMLESS TRAVELLER JOURNEY 2
PROGRESS IN 2018
A COLLABORATIVE APPROACH 3
WORKING WITH IATA
ENGAGING WITH GOVERNMENTS
CURRENT STATUS 4
OVERVIEW OF EMERGING MODELS TO ADDRESS
THE END-TO-END TRAVELLER JOURNEY 4
NEXT STEPS 5
PART 1: INTRODUCTION
PART II:
TOWARDS A SEAMLESS TRAVELLER JOURNEY: WTTC APPROACH
Travel & Tourism is set to grow considerably over the coming years. However,
CHALLENGES & OPPORTUNITES current infrastructure, processes and systems are insufficient to meet this expected
demand. Capacity gaps across countries and regions worldwide have been identified
KEY THEMES EMERGING 7 and, even with current improvements and plans underway, there is insufficient
BUILDING ON CURRENT MOMENTUM:
investment in new infrastructure required to address these gaps. In addition, ever-
MOVING TO PHASE 2 9
evolving geopolitical risks require improved security and border control capabilities
PART III: and processes, which creates additional infrastructure and investment burdens on
EXAMPLES OF CURRENT INITIAITIVES already strained systems and budgets.
IN THE PUBLIC AND PRIVATE SECTORS
Biometric technology is emerging as a solution to these challenges, providing
DOCUMENTS & DIGITAL IDENTITIES 10 efficiencies within the system which unlock capacity while ensuring security is at
GOVERNMENT PROGRAMMES / the heart of the travel process. We are already seeing some airlines and cruise lines
GLOBAL BORDERS 11 boarding passengers with facial recognition only; there are many different initiatives
INTERNATIONAL ORGANISATIONS & INDUSTRY underway or being trialled around the world. The opportunity now is to align these
ASSOCIATIONS INITIATIVES 13 initiatives and technologies in such a way as the end-to-end journey, from booking
PRIVATE/PUBLIC SECTOR INITIATIVES 14 to air travel to hotel, cruise and car rental, can be seamless as far as security and
identification is concerned.
With the vast majority of travellers being low risk, this will allow the governments to
maximise resources and focus on the small minority of high-risk travellers. This will
enhance security across the whole system, ease capacity constraints, improve the
traveller experience and ensure that the economic potential of Travel & Tourism to
create jobs can be fully realised.
A Seamless Traveller Journey is one in which travellers will no longer have to repeatedly
present travel documents, boarding passes and booking confirmations to multiple
stakeholders at different stages of their journey. Instead they will be able to book
transportation, check-in, proceed through security, cross borders, board aircraft,
collect baggage, rent a car, check in and out of hotels, and access myriad destination
services, simply by confirming their identity and booking data. By capturing and
uploading biometric and biographic data prior to travel, border agencies will be able
to check entitlement and pre-clear travellers electronically in advance of arrival, thus
reducing cumbersome checks and queues at ports and airports.
WORLD TRAVEL & TOURISM COUNCIL SEAMLESS TRAVELLER JOURNEY SITUATION REPORT | 1
PART 1: WTTC APPROACH
SEAMLESS TRAVELLER JOURNEY: THE VISION Progress in 2018 A COLLABORATIVE APPROACH
WTTC launched the Seamless Traveller Journey (STJ) The STJ programme builds on the efforts underway with
WTTC's Seamless Traveller Journey Programme will, through broad consultation across stakeholders, align the industry programme in 2018. Our process is based on collaboration and, organisations such as the International Air Transport
around the models which will allow biometrics to be captured following recommended processes at the early stages of as the representative body for the global Travel & Tourism Association (IATA), the International Border Management
travel and shared across industry and government entities as necessary to ensure a seamless end-to-end journey which private sector, including all industries and geographies, with and Technologies Association (IBMATA), International
enhances security and improves the traveller experience. more than 170 leading companies in the world as Members, Civil Aviation Organization (ICAO), Airports Council
WTTC is in a unique position to establish a unified voice to International (ACI), Cruise Lines International Association
Many different stakeholders are set to benefit from a Seamless Traveller Journey. The Travel & Tourism sector will be able to engage with governments around the world. (CLIA) and the World Economic Forum (WEF) as well as
maximise capacity through efficiency, resulting in more travellers. Governments will achieve increased security. Travellers will independent efforts by airlines, airports and governments,
enjoy an improved experience. In 2018, WTTC brought together more than 200 travel such as the United States Customs and Border Protection
industry, technology, and government leaders in a series (CBP) with whom we have announced a partnership.
of workshops to drive forward this initiative. Efforts have
been focused on understanding, documenting and finding Working with IATA
solutions across the sector to implement biometrics and WTTC and IATA agreed to work together for Seamless
other processes or technologies to facilitate seamless travel. Passenger and better Traveller Experience. IATA, on behalf
of its member airlines, is promoting the One ID initiative.
WTTC is committed to working with the existing initiatives IATA's vision of an "end-to-end passenger experience that
much work has been done and there are many initiatives is secure, seamless, and efficient" which aims at offering
being tested in this area to encourage the use of biometric passengers a frictionless airport process allowing the
WTTC is adopting a five step approach: technology and digital identity throughout the wider Travel possibility to walk through the airport without breaking
& Tourism sector. stride while WTTC expands the concept to the entire
traveller journey. Both organisations are facilitating
We have identified 53 implementations and trials around the progress through representation and integration of
Step 1: Assess Step 2: Align Step 3: Drive Step 4: Document Step 5: Lead world in 6 regions. industry stakeholders, strong relationships with technology
Assess and Align the industry Drive the execution Document and Lead the drive for partners and connections with governments to advocate
understand the by working with of global end to end quantify the the adoption and for regulatory and legislative changes as well as develop
current initiatives IATA on air, T&T round trip pilots benefits of the deployment of standards required for interoperability.
using biometrics sector on non-air, Seamless Traveller biometrics
worldwide and engaging Journey Engaging with governments
with governments WTTC has engaged with Australia, China, Canada, the United
Kingdom, Aruba, the European Commission and the United
States on the potential job creation which technologies,
such as biometrics will generate. The focus continues on top
countries and regions.
2 | WORLD TRAVEL & TOURISM COUNCIL SEAMLESS TRAVELLER JOURNEY SITUATION REPORT | 3
PART 1: WTTC APPROACH
CURRENT STATUS 1. Government Facilitated: driven efforts, it still supports interfacing to government- NEXT STEPS
There are approximately 53 biometrics related initiatives The government collects and verifies facial and finger specific touchpoints and requires use of government-issued WTTC's work continues in 2019 with a special Advisory
identified to date, that can be defined by three categories: biometric data as required by law and stores this data in documents. AirAsia's Fast Airport Clearance Experience Council established to support the STJ, technical working
those which are government driven (13), those which are central databases indefinitely. This example requires no System (FACES) exemplifies this concept, with a current groups, and potential pilots to advance the development
government and private sector driven (26) and those enrolment on the part of the traveller. The government acts emphasis on facial recognition for boarding (though FACES of the programme. We will further develop an updated
which are private sector driven (14). as an identity management service provider by providing an stores the traveller's digital identity in a cloud solution for perspective on proposed end-to-end examples and
Identity as a Service (IDaaS) platform for travel providers. multiple trips, until a traveller has to renew their passport). collaborate with stakeholders and partners including IATA
There are mainly two biometrics matching types, U.S. Custom and Border Protection's Traveller Verification to identify opportunities to pilot specific parts of the
which fulfil two distinct functions, identification and Service (TVS) best exemplifies this concept, as seen through Despite the significant and impactful progress demonstrated finalised proposed models.
authentication. its pilots with various airlines and airports, including Delta by these examples, WTTC has identified several challenges
Air Lines (Biometric Terminal at Hartsfield-Jackson Atlanta that will need to be reconciled to create an interoperable, The opportunities also include the concept for travel
Identificationanswers the question "Who are you?". In International Airport), Los Angeles International Airport, technology agnostic end-to-end traveller journey, including: communications to be interactive, real time and highly
this case, the person is identified as one among a group and others. The UAE also has a model in which traveller personalised, starting at booking and continuing throughout
of others (1:N matching). Example: U.S. CBP Traveller finger and iris biometrics are captured in advance by the 1. Infeasibility of supporting only one of the above the end-to-end journey including air, cruise, car, hotel and
Verification Service (TVS). government and used to facilitate travellers at border example categories due to variations in regulatory and potentially rail. Notifications across providers could occur
control journey points. implementation requirements by geography. if passengers provide consent for selected subscriptions in
Authentication answers the question: "Are you really their chosen application.
who you say you are?". In this case, biometrics allows the 2. Per Trip: 2. Lack of integration currently to stakeholders outside
identity of a person to be certified by comparing the data The traveller creates a single journey token in advance of the "air ecosystem" these examples primarily exhibit Through our work with Members and partners we are
that they provide with pre-recorded data for the person travel via a mobile device or in person at check-in. This token collaboration between airlines, airports, border uncovering and exploring potential end-to-end emerging
they claim to be (1:1 matching). only lasts for the duration of a journey and contains key agencies, security officials, and technology partners models. Through discussion groups and expert validation
biographic and biometric data. An orchestration platform from 3 perspectives: technology, data privacy and border
OVERVIEW OF EMERGING MODELS TO ADDRESS THE houses and maintains this token for the duration of the Nonetheless, following several interactions with STJ management, WTTC will identify best approaches for
END-TO-END TRAVELLER JOURNEY journey. Aruba Happy Flow and Heathrow Airport are prime Stakeholders, WTTC has identified and received consensus the industry, and report its findings in a recommendation
examples of this concept, in which a single journey token on a number of next steps that will support the realisation report with a set of guidelines and best practices, as well
There are two concepts for data storage: This digital created at the beginning of a journey can be used by a traveller of key STJ objectives interoperable, end-to-end examples as proof of concept. Supported data will be used to
identity lives indefinitely or for the life of a travel document at multiple touchpoints across the airport ecosystem. that can be integrated across geographies including: engage governments towards faster and more effective
(e.g. passport) and contains traveller data which is verified implementation.
in multiple trips (Per Life) or the traveller creates a single 3. Per Life: 1. Identifying opportunities to integrate the government
journey token, which only lasts for the duration of a The traveller enrols once to create a digital identity using driven example with the other two categories of WTTC's vision of a Seamless Traveller Journey can only
journey and may contain key biographic and biometric data an identity management app on their mobile device. This examples. be achieved by working collaboratively across national
(Per Trip). digital identity lives indefinitely or for the life of a travel boundaries and in partnership. It is crucial for leaders to
document (e.g. passport) and contains any data a traveller 2. Continuation of close collaboration with industry assign a team member to work with us on the Seamless
The research, consultations and workshops have identified chooses, which is verified using mobile eVerification or in partners already undertaking biometric data and Traveller Journey Programme, in order to prove the
three emerging models which, if adopted according to person verification. A traveller pushes data on a "need to passenger facilitation initiatives (including IATA's OneID concept and to quantify the benefits of the harmonised
which is most suitable to local requirements and legislation, know" or "authorised to know" basis to a given stakeholder initiative) to identify opportunities to integrate other approach for the end-to-end process and data flow.
can begin to provide a path forward to address these in advance of travel, through a technology like a distributed providers across the end-to-end journey including car
challenges. They are: ledger. While this example demonstrates private sector rental, hotel and cruise with current industry efforts.
4 | WORLD TRAVEL & TOURISM COUNCIL SEAMLESS TRAVELLER JOURNEY SITUATION REPORT | 5
PART 2: TOWARDS A SEAMLESS TRAVELLER JOURNEY
1. KEY THEMES EMERGING
Over the course of 2018, consultations and workshops were held around the world including over 200 stakeholders. The key
themes emerging were as follows:
Technology/solution coverage and investment: To date, most biometric solutions have been spearheaded independently or
in partnerships between technology companies, airlines and airports. While these efforts have produced biometric solutions
ranging from biometric bag drop to eGate solutions, many efforts are still in a pilot phase or provide overlapping capabilities.
New initiatives have showcased more integrated experiences within airport environments impacting several steps within the
airport experience, and in some cases broad deployment across an airport terminal.
Other industry segments are progressing at a slower pace: hotels and car rentals have currently deployed limited use cases for
biometric solutions. Cruise lines depend on border agencies to deliver biometric initiatives, and other segments (e.g. travel
companies, OTAs, retail) have yet to fully explore the potential of biometric solutions.
WTTC's consultations show that while the technology exists to enable biometric capabilities at touchpoints across the
traveller journey, regulatory and legislative constraints across geographies and the lack of a sufficient trust framework among
travel providers and governments are two key inhibitors to enabling broad adoption and effective deployment of biometric
solutions.
Data capture, authentication and reuse: While traveller identification, document verification & authentication still occur upon
arrival at a travel port or first physical touch point outside aviation, capturing data at early stages such as advanced check-in
processes or pre-registration alternatives have emerged as an important consideration to expand the boundaries outside of
the physical travel infrastructure. Biometric traveller identification has become increasingly prevalent at touchpoints across the
traveller journey such as at baggage drop, boarding, kiosk and eGates for immigration control or even access to airport lounges.
Smartphone APPs are enabling travellers to manage their identity and the sharing of data with travel providers throughout the
journey.
Although traveller adoption of biometric solutions remains a moderate challenge, increased education and awareness will
engender interest for travellers as well as comfort amongst providers in using biometric technology.
Data management: Recent developments in data privacy legislation, particularly the advent of the General Data Protection
Regulation (GDPR) in the European Union (EU), are overwhelmingly shaping data management approaches and pose important
implementation considerations for global biometric initiatives and solutions. An emerging opportunity is on decentralising data
storage and ensuring data is stored on a "per trip" basis except for specific use cases (e.g. biometrics tied to "frequent flier"
programs).
In implementing biometric technology, it will be necessary to ensure "privacy by design" as well as proper management of
traveller data that adheres to the principles for data privacy under GDPR. As such, data sharing is now focusing on an emerging
notion of data exchange on a "need to know" or "authorised to know" basis. One method focuses on governments / other
central stakeholders providing mandated traveller data to travel providers. Another method takes a more decentralised
approach, in which the traveller dictates which travel providers are permitted to have access to their data (unless mandated by
government). In this case, the digital wallet concept is emerging as a potential method to share a traveller's documents, data,
PART 2: and biometrics in a secure, decentralised manner.
TOWARDS A SEAMLESS
Two main challenges continue to limit further abilities to share data more broadly across the traveller journey. First, disparate
TRAVELLER JOURNEY data and document requirements by geography and other regulatory constraints remain key inhibitors to the further sharing
CHALLENGES & OPPORTUNITIES and reuse of data. Second, travel providers "downstream" in the traveller journey (e.g. hotels, car rental) underscored the
SEAMLESS TRAVELLER JOURNEY SITUATION REPORT | 7
PART 2: TOWARDS A SEAMLESS TRAVELLER JOURNEY
ongoing challenge of accessing traveller data in advance due to the current non-existent data sharing frameworks between Public and private sector collaborations have also taken hold around the world. Collaborative efforts between Aruba, Aruba
"upstream" and "downstream" travel providers; a digital wallet concept could help address this gap in creating a seamless International Airport, the Netherlands, KLM and the Schiphol Group created Aruba Happy Flow which resulted in streamlined
traveller journey. traveller processing, a pre-clearance border control process between the Americas and the EU-Schengen area, and ultimately an
improved traveller experience. Airline efforts have ranged from AirAsia's Fast Airport Clearance Experience System (FACES) for
Documents & Digital Identities: expedited boarding for pre-registered travellers through Senai International Airport in Malaysia; British Airways implementation
Since the introduction of its Traveller Identification Programme (TRIP), the International Civil Aviation Organization (ICAO) and testing of biometric boarding gates across the US; and Emirates' "biometric path" at Dubai International Airport, an
has expanded its mandate to ensure a more holistic and coordinated approach to traveller identification across the entire integrated biometric experience across all airport touchpoints.
document and border control management system. To realise this strategy, ICAO has continued to advance the ePassport
which contains an added layer of security by embedding an electronic chip in the passport that stores biometric information Similarly, leading airports have pursued and implemented a number of unique biometric-related initiatives aimed to streamline
as a key means to facilitate a higher level of traveller identification and verification. In addition, ICAO is developing policies airport operations, increase security across all touchpoints, and better facilitate and service travellers. For instance, Delta Air
and standards for a "Digital Travel Credential" (DTC), a form of digital identity that can be derived from existing government Lines created the first "biometric terminal" at Hartsfield-Jackson Atlanta International Airport (ATL), in which travellers are
credentials, such as the ePassport. seamlessly recognised at key touchpoints within ATL's Concourse F using their facial biometrics. London Heathrow Airport
(LHR) has made investments to expand facial biometric recognition technology beyond current airport touchpoints. Airports
At the same time, governments worldwide are rapidly evolving national identity documents and driver's licences to have including Los Angeles International Airport (LAX) and Dallas Fort Worth International Airport (DFW) are heavily investing in
functionality to allow for stronger document verification and traveller authentication: hard copies increasingly contain more gates that leverage US Customs and Border Protection (CBP) Traveller Verification Service (TVS) to verify travellers during
microprocessors and store biometric information, and national eID programmes allow for mobile-based identity management boarding.
and biometric storage.
2. BUILDING ON CURRENT MOMENTUM: MOVING TO PHASE 2
Government & Global Borders: Biometrics are taking hold in the airport and airline environment driven originally by the need to improve safety, security, and
In recent years, governments worldwide have been actively deploying biometric technologies to enhance security and to allow facilitation. Initial efforts have required government and border protection agency involvement, and technology solutions and
for seamless traveller facilitation at their borders. Many countries have implemented programmes that leverage risk-based processes for verification and authentication have therefore heavily involved governments. Airlines have further built on these
differentiation to facilitate low risk travellers and allocate resources to higher threats such as, Global Entry in the US and government efforts by partnering with airports and government agencies to develop biometrics initiatives that are within the
EasyPass in Germany. airport envelope, such as bag drop and aircraft boarding.
Advances in facial recognition technology have enabled border agencies to match live images to passports and government Current efforts are being designed and developed with airport and airline requirements and needs in mind, with most
databases with high accuracy and a low level of intrusion. This has led to an explosion of eGates and kiosks around the world traveller involvement occurring primarily within the airport environment including registration and deployment of biometrics
for specified traveller segments including "own nationals", "low risk nationals", and "registered travellers". The introduction technologies.
of the "electronic travel authority", the "e visa" and the "digital travel credential" present border agencies with significant
opportunities to enhance seamless travel on entry and exit for even more traveller segments, without compromising security. With this context in mind, several questions emerge for STJ Phase 2:
International Organisations, Industry Associations & Public-Private Collaboration: 1. How do non-airport travel providers interested in leveraging biometrics gain access to traveller information that already
International organisations, governments, and private sector companies have made considerable strides in recent years to exists without duplicating efforts and adding further burden on travellers?
advocate for, invest in, and pilot biometric and other seamless travel initiatives across the traveller journey.
ICAO's Traveller Identification Programme (TRIP), through the specifications developed for ePassports and the ICAO model 2. In order to streamline the further development and deployment of biometrics throughout the travel journey and enable
developed for the Digital Travel Credential (DTC), provide the governance basis for identification management, earlier cross-industry interoperability, what minimum data and document requirements are required by journey stakeholders?
traveller identity validation and controlled distribution to stakeholders on a "need to know" or "authorised to know"
basis in line with its mandate. ICAO and the International Organization for Standardization (ISO), are currently developing 3. How can travellers gain ownership and control of their digital identity and choose with whom and when to share it
specifications for the DTC model. The DTC model and corresponding specifications will support industry initiatives such across their travels (including providers outside the airport ecosystem)? What are the best solutions to store the traveller
as the IATA's OneID initiative aiming at significantly transform the international traveller experience by leveraging off the biometrics data and for how long?
technologies provided by the ePassport.
The World Economic Forum's Known Traveller Digital Identity (KTDI) initiative focuses on leveraging a decentralised, 4. How can current efforts be leveraged to take the friction out of the travel experience across the entire journey? What
interoperable and secure platform that allows travellers to be stewards of their own identity information, while enabling opportunities are there to connect various regional models and initiatives in order to create cross-border, traveller journey
government officials and law enforcement authorities to request accurate and verified information about travellers far collaboration, which are data privacy compliant and trusted?
enough in advance to make more efficient decisions about admissibility and security risk.
Airports Council International (ACI) and IATA's New Experience Travel Technologies (NEXTT) examines opportunities for WTTC's STJ Programme builds on the innovative initiatives that already exist, and which continue to be further developed, by
advanced processing technology and data usage to improve operations and the traveller experience throughout the ensuring that all travel providers and their data and business requirements are incorporated and addressed.
traveller journey.
8 | WORLD TRAVEL & TOURISM COUNCIL SEAMLESS TRAVELLER JOURNEY SITUATION REPORT | 9
PART 3: EXAMPLES OF CURRENT INITIATIVES IN THE PUBLIC AND PRIVATE SECTORS
PART 3: GOVERNMENT PROGRAMMES
EXAMPLES OF CURRENT INITIATIVES Governments around the world have adopted biometric systems, particularly for border entry aiming to
IN THE PUBLIC AND PRIVATE SECTORS increase security while speeding up entry for frequent and low risk travellers.
Global Entry (USA)
SENTRI (USA)
DOCUMENTS & DIGITAL IDENTITIES Nexus (USA, Canada)
EasyPass (Germany)
Registered Traveller Service (UK)
The ePassport chip contains a country specific digital security feature allowing border control Examples: Smartgate (Australia)
authorities to confirm: Smartgate (United Arab Emirates)
Electronic Passports (ePassports) 1. The ePassport held by the traveller was issued by the right country. APEC Business Travel Card
2. The biographic and biometric information endorsed in the document at issuance has not Viajero Confiable (Mexico)
been altered. Singapore US Travel Agreement
3. The electronic information on the chip is not a copy (i.e. a clone). Privium / Flux (Netherlands)
Digital security features (digital signatures) are unique to each country and can be verified Smart Departure (Hong Kong)
using their respective certificates. ICAO created the Public Key Directory (PKD) to facilitate the
sharing of information between ICAO Member States. The ICAO PKD is a centralised directory
that offers an independent, organised, secure and cost-effective online source for up-to-date GLOBAL BORDERS
information from participating ICAO Member States. Some facts on ICAO PKD:
There are 800M+ ePassports (approximately 90% of all passports) in circulation.
There are 62 countries that participate in the ICAO PKD. US citizens are not required to provide biometrics at the US Border, only a valid passport with a
114 out of 192 ICAO Member States issue ePassports. digital photograph. US citizens may choose to enrol in a "registered traveller" program (e.g. Global
Entry) which enables faster passage using kiosks to scan a traveller's fingerprints and capture their
facial image.
National identity documents and other documents, like driver's licence, have undergone a "Non-visa" visitors require an ESTA to travel to the US and must register fingerprints and facial
huge transformation, from simple paper documents to electronic identity cards that contain a image on first arrival. Returning ESTA holders may enter via kiosks and experience a more cursory
National Identity Documents and Driver's microprocessor for stronger document verification and online authentication and signature. inspection.
A number of these new electronic national identity documents also store biometric "Visa nationals" must present to a US visa enrolment centre prior to travel, to register fingerprints
information and adhere to ICAO standards, including data structures that can be read in some and facial image. Biometrics are verified on arrival. US Office of Biometric Identity Management
countries using Automated Border Control (ABC) gates. (OBIM) has amassed a database of over 800 million biometrics (mainly face and finger) and US
New national eID programmes (including card & mobile-based schemes) have increased in Customer and Border Protection (CBP) is now testing facial matching systems at exit control against
a subset of the government library to deliver biometric exit at airports. To increase security, the US
Licence prevalence, many of which include biometrics, primarily through fingerprints. According
to Acuity Market Intelligence, there are over 130 countries worldwide with national eID Congress passed legislation that added biometric requirements for tracking travellers.
programmes, with the number of eID cards in circulation expected to reach 3.6 billion by 2021. In June 2018, CBP announced a biometric entry-exit system using facial recognition technology at
India: In 2016, India's Aadhaar biometric identity system surpassed the 1 billion user mark. The Orlando International Airport, Florida's busiest airport. Facial biometric capture cameras have been
government announced an initiative called Digi Yatra, which aims to minimise paperwork for installed at departure gates without altering airport physical infrastructure. The facial recognition
air travel through a digital system which will process a passenger's Aadhar number & allow verification process takes less than two seconds, has a 99% matching rate, and seamlessly integrates
travellers to use their cell phone to board their flight. United States of America (US) into the airport boarding process.
France: In early 2018, France announced its national eID scheme for a fall 2019 launch. In November 2018, Delta Air Lines launched the first biometric terminal in the United States at the
Canada: Canada is progressing with its federal digital identity scheme, Pan-Canadian Trust Maynard H. Jackson International Terminal in Atlanta (Terminal F), deployed in partnership with the
Framework, piloted by the Digital Identity & Authentication Council of Canada. CBP, Hartsfield-Jackson Atlanta International Airport and TSA. TSA Facial recognition technology
has been deployed throughout Terminal F to provide customers flying directly to international
destinations on Delta, Aeromexico, Air France, KLM or Virgin Atlantic Airways with a seamless curb-
Standards for Digital to-gate travel experience. Customers have the option to use facial recognition to check in at self-
Identity The ICAO 9303 New Technology Working Group (NTWG) is defining policies and standards
service kiosks, drop off checked baggage, serve as identification at a TSA checkpoint, board their
for a "digital travel credential" (DTC) that could be derived from an already issued government
flight at any gate in the terminal, and, for international travellers arriving in the US to be processed
credential, such as the electronic passport.
by CBP.
10 | WORLD TRAVEL & TOURISM COUNCIL SEAMLESS TRAVELLER JOURNEY SITUATION REPORT | 11
PART 3: EXAMPLES OF CURRENT INITIATIVES IN THE PUBLIC AND PRIVATE SECTORS
INTERNATIONAL ORGANISATIONS & INDUSTRY ASSOCIATIONS INITIATIVES
The EU contains within its external borders and internal "free movement zone" known as "Schengen".
The EU "Schengen Zone" comprises a group of EU countries who require examination only at the
ICAO's TRIP Strategy, which aims to achieve a holistic, coherent, coordinated approach to traveller
point of entry and exit to the zone. Schengen has its own visa system (VIS) for third country (nonidentification
management, integrates:
EU) visa visitors. EU countries not in the Schengen Zone (e.g. the UK and Ireland) still require border
Evidence of identity: Credible evidence of identity, involving the tracing, linkage and verification of
European Union (EU) checks on EU nationals but leave to enter is not required; third country nationals (TCN's) require
identity against breeder documents to ensure the authenticity of identity.
leave to enter.
Machine Readable Travel Documents (MRTDs): The design and manufacture of standardised MRTDs,
EU nationals entering and leaving the EU do not require visas or ETA and may use eGates if they are ICAO Traveller Identification Programme (TRIP) including ePassports, that comply with ICAO specifications.
over the age of 12 and hold a biometric passport.
Document issuance and control: Processes and protocols for document issuance by appropriate
"Non-visa" visitors currently do not require an ETA to enter the EU, but this will change in 2021
authorities to authorised holders, and controls to prevent theft, tampering and loss.
with the introduction of the European Travel Information and Authorization System (ETIAS). Latest
Inspection systems and tools: Inspection systems and tools for the efficient and secure reading and
indicators suggest that ETIAS holders will be required to register biometrics (face and finger) on first
verification of MRTDs, including use of the ICAO PKD.
entry to the Schengen Zone (similar to US travellers).
Interoperable applications: Globally interoperable applications and protocols that provide for
Visa nationals will need to present to an EU enrolment station to pre-register biometrics (face and
timely, secure and reliable linkage of MRTDs and their holders to available and relevant data in the
finger) prior to travel. The EU is introducing a biometric entry / exit system for TCNs in 2020, using
course of inspection operations.
face and finger.
The Known Traveller Digital Identity (KTDI) is a multi-stakeholder initiative bringing together the
public and private sector. The KTDI details the opportunity for all stakeholders to reform the
Australia has a universal ETA / visa requirement for all TCNs (other than NZ) which requires way in which they securely and seamlessly facilitate travellers across international borders. It aims
registration prior to travel. Biometrics (face and finger) are registered in advance (for visa nationals)
Australia
to enable government officials and law enforcement authorities to access accurate and verified
or on arrival (for non-visa nationals). Australia is testing "seamless traveller" first for "own nationals" information about travellers far enough in advance so that they can make more efficient and better
by uploading its library of Australian passport photos to the cloud, for access by facial matching decisions about admissibility and security risk.
upon entry and exit. Australia intends to broaden the scope of "seamless travellers" to up to 90% The KDTI concept relies on a decentralised, interoperable and highly secure platform which enables
of international travellers by 2020. travellers to be the stewards of their own identities, deciding when and where they share which
information and with whom. Through an opt-in system, travellers can prove their identities faster,
(KTDI) earlier and with far greater certainty than is possible with current means.
While the platform is enabled by advanced technologies, including cryptography, biometrics and
distributed ledger, it is the new forms of governance and public-private collaboration that will
Dubai / UAE offers smart gate access to nationals and residents of the UAE. Passage on arrival is
ultimately determine the success of the KTDI. When aviation security and border security officials
delivered by presenting passport or identity card to a smart gate and using finger scan technology
receive a more detailed, verified picture of travellers who are entering their country, they are able
to match the traveller to the card. Dubai is also testing a seamless traveller tunnel for selected pre-
Dubai
to make individualised risks assessments, and process the large majority of passengers that are
registered travellers. Passengers pass through a tunnel displaying moving images (such as fish), which
considered low-risk far more quickly, through expedited channels. This provides officials with far
capture the traveller's attention. A series of 3D cameras embedded in the tunnel capture live images
more time to focus on identifying and mitigating higher risks. Utilising the same detailed, verified
of the passenger's face for comparison with the digital library without any need to stop and show
information about the traveller will allow airlines, airports and all other participating industry
a passport to an officer or a kiosk. World Economic Forum Known Traveller Digital Identity partners to better personalise the journey for their customers, while improving security in their
operations too.
International Air Transport
IATA's One ID initiative seeks to introduce a collaborative identity management solution that spans
all process steps and stakeholders in the journey related to air travel: from booking to arrival at
The UK moves more passengers through eGates than any other country in the world. Currently ) One ID the destination and back, while ensuring the traveller remains at the centre of the experience.
"UK citizens" and "EU / EEA" nationals over the age of 12 who hold biometric passports may use UK The concept relies on early validation of the passenger's identity and controlled access to this
eGates on arrival at the UK Border. The UK now allows frequent travellers of over forty "non-visa" information by the various public and private stakeholders on an authorised-to-know basis. The
countries to register to use eGates. Visa nationals must present to a UK visa enrolment station prior passenger can then be biometrically recognised and attended to in the most efficient way.
UK to travel to register biometrics. Fingerprints are verified on arrival. One ID brings airlines, airports, governments, service providers and other partners together to
In December 2018 the UK government published an immigration white paper announcing that after establish a common vision and roadmap for robust and efficient identity management across the
the UK leaves the EU all passengers apart from UK and Irish citizens will require a "digital permission" end-to-end traveller journey related to air travel. The main objective is to achieve harmonisation
to enter the UK. Association (IATA and interoperability, while ensuring the concept delivers a more secure, seamless and efficient
experience.
12 | WORLD TRAVEL & TOURISM COUNCIL SEAMLESS TRAVELLER JOURNEY SITUATION REPORT | 13
PART 3: EXAMPLES OF CURRENT INITIATIVES IN THE PUBLIC AND PRIVATE SECTORS
Airports Council International (ACI) and the International Air Transport Association (IATA) launched
a joint initiative known as the New Experience Travel Technologies (NEXTT), which focuses on Since 2015, Emirates has been developing the "biometric path" at its Dubai International Airport hub.
New Experience Travel Technologies (Nextt) advanced processing technologies (tracking, identification, robotics & automation) and the use of "Biometric path" leverages facial and iris recognition technologies to enable a traveller to seamlessly
data for predictive modelling and AI for real time decision-making. This initiative focuses on: pass through airport checkpoints specifically check-in, immigrations, lounge access and boarding.
Luggage: Convenient and hassle-free handling and tracking of baggage for passengers As of October 2018, the "biometric path" is in advanced stages of biometric technology
Passengers: A seamless, secure and efficient walking pace journey that is highly personalised implementation at key touchpoints, with the programme testing already in "live status" and trials
throughout. Emirates beginning for the Smart Tunnel immigration touchpoint. The Smart Tunnel is the world's first
Cargo: Efficient operations and modern technologies to support easier, faster and smarter immigration control tunnel, in which travellers are processed by immigration authorities without
movement of cargo. human intervention or the need for a passport stamp as they walk through the tunnel. Travellers
Operations: New processes and technologies for aircraft turnaround, including delivery of wishing to participate in the trial must consent and submit their iris and facial biometrics to the
services and supplies to the aircraft, apron and taxiway management. General Directorate of Residence and Foreigners Affairs in Dubai (GDRFA).
PRIVATE/PUBLIC SECTOR INITIATIVES Dallas Fort Worth International (DFW) Airport has placed significant emphasis on the integration
of personal touchpoints through technology to enhance the customer experience, working with
Developed as a collaborative effort between Aruba, the Aruba International Airport, the airline partners, concessionaires and government agencies.
Netherlands, KLM, the Schiphol Group and Vision-Box , Aruba Happy Flow has been piloted at As part of the immigration & customs process, DFW has developed a strong relationship with US CBP
Aruba International Airport for the past two years, with the objective of streamlining traveller which has facilitated many opportunities to innovate arrivals and departures immigration processes,
including the introduction of Automated Passport Control in the Arrivals Hall. DFW and CBP are
Aruba Happy Flow processing and improve the traveller experience; while testing the first pre-clearance border control
process from the Americas to the EU-Schengen area. Airport (DFW) currently in the testing phase for new facial recognition technology in DFW's primary international
This full end-to-end solution consists of a streamlined sequence of user-centric self-service terminal. DFW is also planning to integrate as many as 75 gates with facial recognition hardware.
touchpoints, from check-in to boarding the aircraft. With the Happy Flow, passengers are only DFW is taking the international exit scanners one step further in collaboration with CBP, by installing
required to show their passport once, at check-in, when they enrol their biometric data. After that, Dallas Fort Worth International new systems and reconfiguring the Arrivals Hall to provide the best customer experience possible.
at all touchpoints, the traveller's facial image is the identification token. DFW is currently working with British Airways, Japan Airlines and CBP to integrate the two-step
This initiative required redesign of check-in, enrolment, bag drop, IASA Border, Aruba Airport process of checking boarding passes and passport verification.
security, administrative processes and staff training. These changes have achieved a 94% retention
of Happy Flow users, with 70% of passengers per flight using Happy Flow. The initiative has led to
efficiency gains at security, bag drop, border and boarding processes.
Sydney airport is conducting a facial recognition processing trial at its international terminal T1,
which will allow the airport to further improve the traveller experience. The touchpoints being
Fully owned and operated by AirAsia, FACES is Malaysia's first airport facial recognition system with trialled include check-in, bag drop, lounge entry and boarding. The ultimate vision is for a true
self-boarding gates. The system uses facial recognition technology to identify enrolled travellers as Sydney Aiport (SYD) couch-to-gate experience that includes mobile check-in and passport control, which would reduce
they approach the automated boarding gates, allowing them to board their flight without having to the need for physical infrastructure and enable a more seamless and convenient experience.
Airasia present any travel documents. FACES is available at Senai International Airport, Johor Bahru. To date,
about 73,000 travellers have enrolled in FACES. Enrolment increased by an average of 8,000 travellers
per month between its launch in February 2018 and June 2018, to about 12,000 travellers per month.
AirAsia is now working on further developing and refining the technology for implementation
across all airports in Malaysia. In late 2017, LAX partnered with Vision-Box to implement self-boarding eGates for travellers
departing for international destinations. Like other US airports with eGates, Vision-Box's solution
leverages CBP's Traveller Verification Service (TVS) to provide the verification match of a traveller's
British Airways has been expanding its biometric boarding gate tests in the US. Travellers are no longer facial image captured at the eGate. Throughout 2018, several airlines including British Airways
required to produce their boarding pass and their passport at self-service boarding gates; instead, and Lufthansa have leveraged this infrastructure for their customers departing to international
British Airways they simply look into a camera, wait for their biometric data to be checked against their passport, destinations. In December 2018, American Airlines announced a biometric boarding pilot at Terminal
visa, or immigration photos, and then walk onto the plane once their identity has been verified. Los Angeles International Airport (LAX) 4, using facial biometric recognition technology provided by its partner, Gemalto, and leveraging
The self-service gates are being tested in Los Angeles, Orlando (for travellers flying to Gatwick), CBP's TVS for traveller verification.
New York's JFK airport, and Miami (for travellers flying to Heathrow). Passengers still produce their LAX has partnered with TSA to test facial recognition at security touchpoints for international
boarding pass and passport when going through check-in and security, but the biometric boarding travellers, using CBP's systems and technology to verify identity and reduce the need for physical
gates eliminate the need to use the documents when boarding. British Airways indicates that in LA documents.
the gates have allowed 400 passengers to board in 22 minutes, enabling savings.
14 | WORLD TRAVEL & TOURISM COUNCIL SEAMLESS TRAVELLER JOURNEY SITUATION REPORT | 15
PART 3: EXAMPLES OF CURRENT INITIATIVES IN THE PUBLIC AND PRIVATE SECTORS
Participating Organisations
Since October 2018, Delta Air Lines has been building the first "biometric terminal" at Concourse F
Delta Air Lines & Hartsfield-Jackson Atlanta International Airport (ATL) of its Hartsfield-Jackson Atlanta International Airport hub. As of December 2018, Delta passengers
1. Acuant Inc. 21. Hilton Worldwide 42. Transportation Security
have been able to use facial recognition technology from "curb to gate".
To enable this experience, Delta has partnered with CBP to leverage CBP's TVS in creating photo 2. AirAsia 22. Hotel Beds Group Administration
galleries of Delta travellers based on flight manifests for international flights departing from 3. Airports Council International 23. Hyatt Hotels Corporation 43. Travel Daily China
Concourse F. These galleries are used to compare against a traveller's facial image captured at any 4. Amadeus IT Group 24. International Air Transport 44. Travel Leaders
touchpoint and verify the traveller with the captured facial image sent securely in an encrypted, 5. American Airlines Association 45. Travelport International
sanitised manner. From a customer experience perspective, participating travellers can approach 6. American Express Global Business 25. IBM 46. Turkish Airlines
key touchpoints check-in kiosks, check-in counters, TSA security, and boarding gates have their Travel 26. Idemia 47. Unisys
facial images captured and near instantaneously receive verification and indication to proceed. 7. Avis Budget Group 27. International Federation for IT and 48. United Airlines
Delta has observed opt-in and participation from 98% of its passengers travelling through Concourse 8. Carlson Wagonlit Travel Travel & Tourism 49. US Customs and Border Protection
F each week. Furthermore, Delta estimates that these biometric capabilities save on average two 9. Carnival Corporation 28. International Airlines Group 50. Value Retail
seconds at boarding per traveller or approximately nine minutes when boarding a wide body aircraft. 10. Clear 29. JetBlue 51. VFS Global
11. Cruise Lines International 30. Journera 52. Virtuoso
Association 31. KLM Royal Dutch Airlines 53. Visa
In 2018, London Heathrow Airport embarked on an initiative to expand its current facial recognition
London Heathrow (LHR) 12. Dallas Fort Worth International 32. Mastercard 54. Vision Box
technologies for biometric verification beyond current touchpoints domestic boarding gates and
border control to the broader end-to-end airport ecosystem including bag drop, security and Airport 33. MSC Cruises 55. World Economic Forum
international boarding gates. Heathrow has been operating a biometric system for approximately 13. Denver Airport 34. NH Hotel Group 56. World Tourism Organization
10 years and with the airline community has been trialling the expansion of this system to new 14. Dufry AG 35. Open Travel Alliance 57. WorldReach Software Corporation
touchpoints throughout 2018 and plans for a wider roll out during 2019. This is part of a 50m 15. Emirates Group 36. Rajah Travel Corporation
investment in biometric technology and Heathrow plans to have one of the world's largest 16. Etihad Aviation Group 37. Royal Caribbean Cruises Ltd.
deployment of biometrically enabled products. Heathrow estimates end-to-end time savings of 17. Europamundo Vacaciones 38. Sabre Corporation
up to a third and IATA estimates that roughly two-thirds of travellers would be willing to share 18. Google Inc. 39. SITA
biometric data in exchange for a more seamless journey. 19. Greater Toronto Airport Authority 40. The Hertz Corporation
20. Heathrow Airport 41. The Travel Corporation
16 | WORLD TRAVEL & TOURISM COUNCIL SEAMLESS TRAVELLER JOURNEY SITUATION REPORT | 17
ACKNOWLEDGEMENTS
ACKNOWLEDGEMENTS
WTTC would like to acknowledge these individuals for their contirbution to this report
JUERGEN KEITEL, Global Affairs & Development - AirAsia WTTC is the body which represents the Travel & Tourism private sector globally. Members consist of
SHASHA RIDZAM, Global Affairs and Policy - AirAsia CEOs of the world's Travel & Tourism companies, destinations, and industry organisations engaging
HARVEY TATE, Adam Rouncivell, Digital Business Transformation - International Airlines Group with Travel & Tourism. WTTC has a history of 25 years of research to quantify the economic impact
JEAN-SEBASTIEN PARD, Manager, Facilitation and IT - Airports Council International (ACI) of the sector in 185 countries. Travel & Tourism is a key driver for investment and economic growth
ISABELLE MOELLER, Chief Executive at Biometrics Institute - Biometrics Institute globally. The sector contributes US$8.3 trillion or 10.4% of global GDP, and accounts for 313 million
MANUEL CANINO, Senior Manager, Security Policy - Carnival Cruises jobs or one in ten of all jobs on the planet.
HOWARD KASS, SVP Corporate Affairs - CLEAR
MICHAEL HARDIN, Director, Entry/Exit Policy and Planning, Office of Field Operations - Customs and Border Protection For over 25 years, WTTC has been the voice of this industry globally. Members are the Chairs,
JULIO BADIN, Senior Vice President, Customer Experience - Dallas Fort Worth International Airport Presidents and Chief Executives of the world's leading, private sector Travel & Tourism businesses,
ROB BROERE, VP ORE Industry Change | Industry Change | Operations Research & Effectiveness - Emirates who bring specialist knowledge to guide government policy and decision-making and raise awareness
ANNET STEENBERGEN, Advisor Happy Flow & Pre-clearance - Government of Aruba of the importance of the sector.
JONAS NEIHARDT, Senior Vice President, Government Affairs at Hilton - Hilton
AMANDINE THOMAS, Project Manager, OneID - International Air Transport Association (IATA)
TONY SMITH, Chairman - International Border Management and Technologies Association (IBMATA)
NARJESS ABDENNEBI, Chief Facilitation Section - International Civil Aviation Organization (ICAO)
RICK OPDAM, Information Manager - KLM
SIMON WILCOX, Programme Manager Automation - London Heathrow Airport (LHR) Oliver Wyman works with the world's leading travel and leisure companies, including hotels, airlines,
JUSTIN ERBACCI, Chief Innovation & Commercial Strategy Officer - Los Angeles International Airport (LAX) passenger rail and bus operators, theme parks, cruise operators, gaming and lottery companies, tour
HEIDRUN HOLIN, Programme Manager - Lufthansa operators and travel agencies, travel technology companies, airports, rail stations, and concessionaires,
DAN JOHNSON, VP Digital Identity, Cyber & Intelligence Solutions - Mastercard as well as private equity firms. The firm has more than 4,700 professionals around the world and draws
CHARLES WALTON, SVP Digital Identity, Enterprise Security Solutions - Mastercard on deep industry expertise and specialized capabilities to develop growth strategies and operational
FRANCISCO JAVIER MARMOL, VP Experience and Quality. Marketing Dept - NH Hotels excellence initiatives with its clients to transform their business. Oliver Wyman is a trusted advisor to
SHERRY STEIN, Technology Strategy, Americas - SITA the World Travel and Tourism Council advising on its growth strategy, and has been directly supporting
LISA AIRTH, Project Manager, Terminal Design and Planning - Sydney Airport (SYD) the development of the Seamless Traveller Journey programme. Oliver Wyman is a wholly owned
RICHARD CAMMAN, Vice-president Business Innovation - Vision Box subsidiary of Marsh & McLennan Companies [NYSE: MMC].
LAUREN UPPINK, Head of Aviation, Travel and Tourism Industries - World Economic Forum (WEF)
GORDON WILSON, President - WorldReach Software
The International Border Management and Technologies Association's (IBMATA) is an independent not
for profit non-government organisa-tion whose aim is to support the facilitation of safe and secure
movement of people and goods - and to prevent the non-compliant and harmful movement of
people and goods - across international borders. It's membership comprises of Passport, Immigration
and Border Agencies; Document, immigration and border technology providers; academics; and
representatives from the travel industry including ports and airports. IBMATA promotes best practice
in border management principles and the intelligent use of new and emerging technology; and is
proud to partner with WTTC and the Seamless Traveller Journey concept.
18 | WORLD TRAVEL & TOURISM COUNCIL SEAMLESS TRAVELLER JOURNEY SITUATION REPORT | 19
THE AUTHORITY ON WORLD TRAVEL & TOURISM
WORLD TRAVEL & TOURISM COUNCIL (WTTC), The Harlequin Building, 65 Southwark Street, London SE1 0HR, United Kingdom
Tel: +44 (0) 207 481 8007 | Email: enquiries@wttc.org | www.wttc.org
World Travel & Tourism Council: Seamless Traveller Journey Situation Report - March 2019. All rights reserved.
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Privacy Information - Biometric Boarding
As you approach the e-gate or camera, your photograph
will be taken and provided to U.S. Customs and Border
Protection (CBP). CBP will compare that photograph to
the image(s) associated with your passport, visa, other
travel documents, or prior border inspections.
CBP will delete photographs of U.S. citizens collected
through this process within 12 hours. For certain
non-U.S. citizens, the photograph may be retained in
secure Department of Homeland Security (DHS) systems
and used as a biometric confirmation of departure from
the United States as required by law
(8 U.S.C. 1365b; 8 C.F.R. 215.8(a)(1)).
All CBP partners - such as airports, air carriers, their
system integrators and/or vendors - will immediately
delete any photos taken during this process. These
entities will not retain any photograph taken during
boarding for any purpose and are subject to DHS
compliance audits.
If you do not wish to have your picture taken, please
see a gate agent or CBP officer to request alternative
procedures for identity verification and/or biometric
confirmation of departure from the United States.
For more information, please visit our website at
www.cbp.gov/biometrics.
Aun you approach the E-pato, your
sharad with
photograph will bo akon and
Protection {CBP}
1.8. Customs and Borer
to theimngais)
10 COMPING YOuUr photograph
othar travel
asanocintad with your passport,
dogtiments, or prior borderinspuctions.
COP dalated
Hf you are o U.8. citizon,
12 hoursofheing token
your photo within
tha photograph
For cortainnon: U8, citizens,
wilboused as ablometric confirmationof
departure from tho Unitod States oa
required by law {0.g., 8 U.B.C. 1365b).
#fyoudonot wishto havoyourpicture
takon, ploaseneeanagenttorequest
alternativeprocoduresforkiontityverification
and/orbiometric confirmationofdeparture
from the UnitedStates.
15 8p 4goed 17Pomsa bsbosEronbimendypdapssdahiarss
For more Information, please visit our
wabsite at winiv.C8Pgov.
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