COMMISSION 
AGENDA MEMORANDUM                        Item No.          4c 
ACTION ITEM                            Date of Meeting       June 27, 2017 
DATE:     June 19, 2017 
TO:        Dave Soike, Interim Executive Director 
FROM:    Mike Ehl, Director Airport Operations 
SUBJECT:  Rental Car Facility Fleet Tracking System Project (CIP #C800929) 
Amount of this request:               $1,055,000 
Total estimated project cost:          $1,055,000 
ACTION REQUESTED 
Request Commission authorization for the Executive Director to (1) proceed with the Rental Car
Facility (RCF) Fleet Tracking System project to track and display bus arrival information and
provide related customer service enhancements at Seattle-Tacoma International Airport; (2)
procure required hardware, software, vendor services, and maintenance; and (3) use Port staff
for implementation, for a total project cost not to exceed $1,055,000. 
EXECUTIVE SUMMARY 
This project will procure a fleet tracking system via competitive procurement and will provide
next bus displays for passengers, voice paging, wireless access, and music at all RCF and Main
Terminal pick up locations to improve customer service and operational efficiency. 
In 2016, the Port Airport Transit Operations (ATO) group shuttled over 5 million passengers to
and from the RCF using a fleet of 29 buses. ATO supervisors currently have no visibility as to the
whereabouts of a bus and the only communication available is via radio. Consequently, with no
information about the location and activity of individual buses, it is difficult to maintain efficient
control of bus operations as well as service standards and accountability. Passengers also have
no information about the next bus arrival unless an on-site field supervisor happens to be
available for questions. Amenities in the terminal such as wireless access, voice paging, and
music are not available to passengers who often must wait several minutes for the next bus. 
JUSTIFICATION 
This project includes several important operational and customer service benefits. 
(1) Accurate information about bus location will provide supervisors the visibility to quickly
assess and correct the flow of bus arrivals to ensure regular service as well as minimize
impacts on already congested airport drives. 

Template revised September 22, 2016.

COMMISSION AGENDA  Action Item No. 4c                                   Page 2 of 4 
Meeting Date: June 27, 2017 
(2) The  availability  of  analytical  data  on  bus  operations  will  enhance  continuous
improvement activities and provide a baseline for tenant conversations. This benefit
was recently highlighted in a Continuous Process Improvement workshop. 
(3) Customer anxiety is lessened with information about next-bus arrival. 
(4) Important amenities available in the terminal are expanded to the pickup locations at
the Main Terminal and RCF for customers that often wait several minutes for the next
bus arrival. 
DETAILS 
Scope of Work 
(1) Procure and implement a fleet tracking system that will provide up-to-date information
on bus locations and next-bus arrival times. 
(2) Installation of displays to show next-bus arrival times, voice paging, wireless access, and
music at RCF and Airport Main Terminal pickup locations. 
(3) Feature in Sea-Tac Mobile Application showing next-bus arrival times. 
Schedule 
Commission Approval                         2017 Quarter 2 
Procurement Complete                       2017 Quarter 4 
Fleet Tracking System Installed                   2018 Quarter 1 
Construction Complete                         2019 Quarter 1 
Cost Breakdown                                     This Request           Total Project 
Fleet Tracking System                                       $300,000               $300,000 
Port Labor  System Installation                              $125,000               $125,000 
Construction                                              $577,000               $577,000 
WA State Tax                                              $53,000               $53,000 
Total                                                         $1,055,000              $1,055,000 
ALTERNATIVES AND IMPLICATIONS CONSIDERED 
Alternative 1  Procure a full-featured tracking system with no additional customer service
features 
Cost Implications: $240,000 
Pros: 
(1)   Accurate bus location from 1 to 5 second Global Positioning System (GPS) refresh
rates 

Template revised September 22, 2016; format updates October 19, 2016.

COMMISSION AGENDA  Action Item No. 4c                                   Page 3 of 4 
Meeting Date: June 27, 2017 
(2)   Tracking information on mobile devices for field supervisors 
(3)   Robust reporting and analytics to support continuous improvement 
(4)   7X24 vendor support 
Cons: 
(1)   RCF customers have continued uncertainty of bus arrival times with no arrival time 
signage 
(2)   Amenities available to passengers in the terminal are not available to waiting RCF
customers 
This is not the recommended alternative. 
Alternative 2  Procure a limited-feature tracking system with no additional customer service
features. 
Cost Implications: $55,000 
Pros: 
(1)   Bus locations available to supervisors for improved efficiency 
Cons: 
(1)    RCF customers have continued uncertainty of bus arrival times with no arrival time
signage and less accurate arrival estimates 
(2)    GPS refresh rates averaging 30 to 60 seconds do not provide bus location accuracy to
maximize efficiencies or calculate next-bus arrivals 
(3)   Limited reporting and analytics 
(4)    Amenities available to passengers in the terminal are not available to waiting RCF
customers 
This is not the recommended alternative. 
Alternative 3  Procure a full-feature tracking system with next-bus displays, voice paging,
wireless access, and music 
Cost Implications: $1,055,000 
Pros: 
(1)   Displays and SeaTac Mobile Application showing next bus arrival, voice paging, music,
and wireless access points will ease traveler anxiety and provide important customer
service amenities available throughout the terminal 
(2)    Accurate bus location from 1 to 5 second Global Positioning System (GPS) refresh
rates 
(3)   Tracking information on mobile devices for field supervisors. 
(4)   Robust reporting and analytics to support continuous improvement 
(5)   7X24 vendor support 
Cons: 
(1)   Capital funding is not available for other efforts 

Template revised September 22, 2016; format updates October 19, 2016.

COMMISSION AGENDA  Action Item No. 4c                                   Page 4 of 4 
Meeting Date: June 27, 2017 
This is the recommended alternative. 
FINANCIAL IMPLICATIONS 
Cost Estimate/Authorization Summary               Capital        Expense           Total 
COST ESTIMATE 
Original estimate                                 $1,055,000               $0      $1,055,000 
AUTHORIZATION 
Previous authorizations                                   $0               $0               $0 
Current request for authorization                $1,055,000               $0      $1,055,000 
Total authorizations, including this request       $1,055,000               $0      $1,055,000 
Remaining amount to be authorized                    $0             $0             $0 
Annual Budget Status and Source of Funds 
This project was not included in the 2017-2021 capital budget and plan of finance. $1,055,000
for the capital funding will be transferred from the Non-Aeronautical allowance CIP (C800405),
resulting in no net change to the Aviation capital budget.  The project will be funded with
Customer Facility Charges, a fee paid by rental car customers. 
Financial Analysis and Summary 
Project cost for analysis              $1,055,000 
Business Unit (BU)                  Aviation Operations 
Effect on business performance     NOI after depreciation will decrease. 
(NOI after depreciation) 
IRR/NPV (if relevant)                NA 
CPE Impact                       None. 
Future Revenues and Expenses (Total cost of ownership) 
Recurring maintenance and license costs for this system are estimated at $38,000. This will be
budgeted in the Aviation Operations operating budget for 2018. Equipment support estimated
at $7,500 annually will be budgeted in the Aviation Maintenance operating budget for 2018. 
ATTACHMENTS TO THIS REQUEST 
None 
PREVIOUS COMMISSION ACTIONS OR BRIEFINGS 
None 

Template revised September 22, 2016; format updates October 19, 2016.