7b supp
ITEM NO: ___7b__Supp MEETING DATE: June 14, 2016 Airport On-Demand Taxi/For-Hire Services RFP Briefing 180 Day GT Review Summary May 26, 2015 Commission Direction Gather GT stakeholder input Done. Completed six stakeholder outreach meetings in July & August Compile industry best practices Done. Leigh Fisher report completed in September Validate regulatory and Done. Consistent with City, County, operational parameters State Develop options that meet Done. Presented September 8, 2015 Commission criteria Assess facility requirements Done. Traffic and facility analysis appropriate for changes resulting preliminary findings completed from alternative business models December 2015 Comprehensive GT review accomplished 2 Commission Criteria Provide quality GT service for the traveling public Provide adequate capacity to meet dynamic demand Revenue Generation Promote small business and expand economic opportunity Minimize environmental impact Manageability and Accountability Defining Expectations 3 A Level Playing Field Access for the Disabled Green Fleet and Deadheading Reduction Insurance Coverage Operator Background Checks Consumer Protection Customer Feedback Financial Accountability via technological reporting Operational Accountability via technological tracking and Trade dress compliance Wherever legally and practically possible..... 4 Proposed Three-Tier On-Demand GT Framework 1. RFP for combined on-demand taxi/forhire transportation providers 2. Implementation of on-going month-tomonth TNC operating agreements 3. Subsequent RFP for on-demand limousine contract Re-baselines all On-demand services in 2016 5 On-Demand Service Recommendation Issue Request For Proposal (RFP) that includes on-demand taxi and for-hire services in a single contractual agreement Single management agreement Include taxi/for- hire services One or more taxi providers One or more for-hire providers Located on 3rd floor of parking garage Expanded 100% green fleet Required customer service training Port maintains primary responsibility for enforcement, administration, oversight 6 Commission Directed RFP Goals Provide convenient, efficient and safe transportation alternatives to the traveling public. Provide superior customer service. Maximize non-aeronautical revenue. Maintain excellent environmental standards. Leverage state of the art technology services to best serve users. Create opportunities for small and disadvantaged businesses. Clear goals as basis of the RFP 7 RFP Minimum Qualifications Registered with all appropriate regulatory bodies. Licensed to conduct and provide On-Demand Services . 300 dual-licensed (City of Seattle and King County) vehicles consisting of both taxis and for-hire vehicles. In addition, Proposer must have an ability to provide an adequate number of wheelchair accessible vehicles to meet the minimum service requirements. 100% green vehicles at commencement. Detailed electronic reports, on a frequency no less than monthly, that provide information about the trips provided under the Concession, including fields for driver-id, date, trip start time, trip end time, trip end location, trip fare, passenger count, license plate, wheelchair trip. Customer feedback mechanism. Qualifications in-line with Commission guidance 8 RFP Evaluation Criteria and Scoring Customer Service (35 points) Revenue to the Port (30 Points) Experience, Qualifications, and References (15 Points) Deadhead Reduction and Trip Efficiency Plan (10 Points) Financial Stability (10 Points) Scoring reflects Commission objectives 9 Key Terms of On-demand Contract Fleet: Combined taxi/for-hire Term: 3 years with 2 one-year extensions Fee: Per-trip fee (to be established via RFP) Vehicles: Expanded 100% green fleet (300 from 210) ADA access: Enhanced availability (up to 50 wheelchair vehicles) Operating Area: 3rd Floor Parking Garage Data collection: Expanded trip data required Consumer protection: Customer feedback app New terms for combined taxi/for-hire contract needs 10 Operator Due Diligence Regulatory requirements as well as: Check for registration with Washington State Secretary of State and Washington State Department of Revenue Check Washington State Delinquent Taxpayer list Better Business Bureau Clear minimum qualifications (slide 8) to ensure minimum standard of service Proposal guarantee of $3,000 Two references from customers, suppliers, or business partners Evaluation of financial stability, organizational structure, and capacity to be able to fulfill Airport operation Due diligence through RFP process 11 Contract Negotiations Operation details (queueing plan for each type of service, staffing, vehicles, on-boarding of owner/operators, etc.) Deadhead plan - details on strategies to meet goals Details on customer feedback mechanism Trip reporting specifics including frequency (real- time, monthly, etc.) and transmission mechanism Details on plan to implement green fleet (high mpg, alternative fuel, etc.) Key details finalized with selection of Operator 12 Original RFP Schedule Issue RFP January 29 Pre-proposal conference February 10 Question due February 12 Proposals due March 1 Potential interviews March 14-25 Anticipated award date April 4 Anticipated Agreement commencement July 1 Expedited schedule per Commission guidance 13
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