Minutes Exhibit B
Port Commission Regular
Meeting of March 22, 2016

The Value of the Corporate
Traveler to SEA
March 22, 2016
Suzanne Fletcher-Juneau

Puget Sound Business Travel
Association (PSBTA) 
The Puget Sound Business Travel Association (PSBTA) is
the collective voice of business travel management in
Western Washington, and a chapter of the Global
Business Travel Association (GBTA). We are dedicated
to enhancing the educational and professional
advancement of the travel industry and our members. 
Our Membership... PSBTA members include 175
Washington business leaders who are responsible for
supplying and purchasing travel related services. The
annual travel expenditure of these companies exceeds
$1.8 billion dollars.

This was comprised oi
$244 billion in trip-related             ' 51:41.7)",
"
'                 These averages consider all
spending (60%) and
$140 billion in                                           trips -day and overnight and
meetings operations                                        all methods oi transponation:
expenditures.                                            air. rail, pemonal auto
and rental w.





BUSINESS HIPS 'I'lll'l IIIIUZED
AIR MEI. AS 'I'IE mum MOI! 
0F musrommrrAMI! 
31.100

7.1 MILLION
JOBS   le?"
III THE UNITE SIAIES                      FEDERAL. STA". 
"Ill [06M
TAX IEGEIP'IS: 
Just short 0! 4 million of lhose were
wilh hotels. airlines. rental car companies.
and omer direct providers 01 travel services 

About 13 million were with travel supply 

chain employers and about 1.9 million more 

resided with rms that supplied consumer 
code and services to business

mmwtmmm


PSBTA

Impact of Business Travel 
GBTA Research  Business Travel is
vital to the economy 
Support for business travel issues =
increased jobs and trade 
$250 Billion U.S. spend 
30 percent of all U.S. travel spend 
8 million travel and tourism jobs 
1 in 10 U.S. jobs supported by the
Travel and Tourism industry 
Source: Global Business Travel Association

Role of the Corporate Travel Manager 
Negotiate corporate contracts 
Air, Car, Hotel, Ground, Card, Agency, Risk Mgt. 
Manage travel policy 
Assure traveler's safety, comfort and efficiency 
Manage corporate travel spend, typically the
largest line item second only to payroll

COST OF DELAYS 
Examples of delays and/or additional costs 
Arrival/Departure Congestion
Connecting Flights 
Poor Ground Transportation Options 
TSA!!!!!

What Works Well at SEA 
Amenities offered 
Check-in process 
Lounge offerings 
All gates accessible past any security checkpoint 
Baggage delivery 
Rapidly increasing route network, especially
International routes to Europe and Asia

And Not So Well at SEA 
Security Lines and TSA Pre lines 
Transportation to/from Sea-Tac 
Physical airport infrastructure 
Changing gates (often different terminals) 
Fares (higher than SFO, LAX) 
1970's Bunker, aka International Arrivals 
Signage  limited languages 
Confusing shuttle service drop off and pick up

TSA  SEA Style

Value of the Corporate Traveler 
Labor Force 
King County            1,600,000 
Pierce County            390,246 
Snohomish Country        395,317 
Total                     2,385,563 
Estimated % that travel   25%   596,390 
Estimated trips per year             5 
Total trips                 2,981,950

Impact of Inefficient Airport Facilities
to Corporations 
Number of Trips              2,981,950 
Average Salary for King County area  $125,000 
Average Hourly Wage           $60/hour 
Sample: Company A 
48,000 employees 
@ 20% traveling 5 trips per year @ $60 per hour 
Every hour of delay cost Company A $2,800,000/year

Impact of Inefficient Airport Facilities
to Corporations (cont'd) 
Sample- Company B 
88,000 employees 
@ 25% traveling 5 trips per year @ $60 per
hour 
Every hour of delay costs Company B
$6,600,000/year

What's on our minds? 
TSA screening improvements! 
Importance of route development 
Uber/Lyft current state 
International Arrival Facility upgrade 
Passenger Facility Charges (PFC) 
Enhanced WA Drivers License

Passenger Facility Charge 
FY 2017 US budget requests an increase in
Passenger Facility Charges from $4.50 to $8.00 
Corporate Travel Buyers are concerned not just
about $3.50 increase, but what's next and where
and how are the funds being used 
Impact to a Mid Size Corporate Travel Program 
$3.50 increase to 120,000 segments = $378,000
increase 

Source: Global Business Travel Association

Real ID 
Washington State concerns 
Is there a plan?

How do we compare to other West
Coast options? 
SFO 
Great route options, new facilities with multiple amenities,
ground transportation options, airport train and BART 
Multiple levels for checkpoint security  less efficient 
SAN 
Very user-friendly, convenient location, great signage 
Limited international service
LAX 
More competitive fares and flight options 
Challenging facility layout; increasing traffic congestion to
and from airport

Future Ideas 
Improve ground service to and from SEA 
Technology utilized to lessen vehicles in/out of
airport 
Share our customers' needs for the new IAF
and business travel at SEA 
Improve minimum connect time and enhance
productivity of passengers in terminal

Thank You 
Voice of corporate traveler must be heard 
Think of us as your partner, not just your
customer 
Thank you for listening