ITEM NO:      6b supp 
MEETING DATE:  January 12, 2016 
Ground Transportation Proposal to
Address On-Demand Operators and
Transportation Network Companies

180 Day GT Review Summary 
May 26, 2015 Commission Direction 
Gather GT stakeholder input                   Done. Completed six stakeholder outreach
meetings in July & August 
Compile industry best practices                  Done. Leigh Fisher report completed in
September 
Validate regulatory and operational              Done. Consistent with City, County, State 
parameters 
Develop options that meet Commission           Done. Presented September 8, 2015 
criteria 
Assess facility requirements appropriate for         Done. Traffic and facility analysis preliminary
changes resulting from alternative business         findings completed December 2015 
models 
Comprehensive GT review accomplished 
2

Commission Criteria 
Provide quality GT service for the traveling public       Revenue Generation 
Passenger safety                             Support future airport capital development 
Minimal wait times 
Accessible accommodation for disabled guests       Promote small business and expand economic
Menu of transportation options                 opportunity 
High standards for vehicle maintenance/appearance     Equitable methodology for access to operators 
Reasonable access fees for operators                Supports Port commitment to small business 
Customer Service training for all drivers 
Minimize environmental impact 
Provide adequate capacity to meet dynamic demand      100% green fleet 
Balanced diversity of ground transportation modes      Minimize deadheading and dwell 
based on consumer behavior 
Balanced facility utilization for benefit of customers,   Manageability and Accountability 
operators and staff                             Fair and equitable enforcement 
24/7 availability including during inclement weather     Transparent reporting of financial & operating data 
and extraordinary                            Rigorous and regular auditing of all operations 
Incorporation of latest technologies to advance
business intelligence 
Informs a framework for recommendation 
3

A Level Playing Field 
Access for the Disabled 
Green Fleet and Deadheading Reduction 
Insurance Coverage 
Operator Background Checks 
Consumer Protection 
Customer Feedback 
Financial Accountability via technological reporting 
Operational Accountability via technological tracking and
Trade dress compliance 
Wherever legally and practically possible..... 
4

Proposed Three-Tier On-Demand
GT Framework 
RFP for combined on-demand metered Taxis and flat
rate For Hire transportation providers 
Implementation of on-going month-to-month TNC
operating agreements 
Subsequent RFP for on-demand limousine contract 

Re-baselines all On-demand services in 2016 
5

On-Demand Service Recommendation 
Issue Request For Proposal (RFP) that includes on-demand Taxi and flat rate For
Hire services in a single contractual agreement 

Single management agreement             Maximum customer wait time standards 
Include metered taxi and flat-rate for hire services  Driver behavior responsibility 
One or more taxi providers               Accurate and timely trip and revenue reporting 
One or more For Hire providers            Vehicle condition standards 
Located on 3rd floor of parking garage           Customer feedback mechanism 
Expanded 100% green fleet                Penalties for service failures 
Annual revenue guarantee                Off-site staging management 
Required customer service training            Off-site staging facility responsibility 

Port maintains primary responsibility for enforcement, administration, oversight 
6

Key Terms of On-demand Contract 
Fleet: Combined Metered/Flat Rate For-Hire 
Term: 3 years with 2 one-year extensions 
Fee: Minimum Annual Guarantee and per trip 
Vehicles: Expanded 100% green fleet 
ADA access: Enhanced availability 
Operating Area: 3rd Floor Parking Garage 
Consumer protection: Customer feedback app

New Standards Reflect Dynamic Environment 
7

TNC Implementation Update 
Term: one year with 30-day cancellation clause, similar to all other GT (non-
concession) agreements 
Fee: per trip fee for pick-up and drop-off trips, effectively the same as what other
similar operators pay to pick-up at the Airport 
Operating area: 3rd floor ground transportation plaza in the Airport parking garage 
Staging area: 160th Street lot 
Technology: a virtual "geo-fence" established to monitor activity and trips 
Wheelchair accessibility: must provide accessible vehicle transportation option 
Insurance: $1 million while on airport property 
Background checks: follows City of Seattle and King County requirements 
Customer feedback: must provide an app that allows customer feedback 
Open Issue: 
Green fleet: staff is actively working with the TNCs on ways to implement green
initiatives, including deadhead trip reduction. To date, TNCs have not provided
acceptable proposal on this issue. 
Recognizes and satisfies consumer demand 
8

Anticipated On-Demand Timeline 
January 12, 2016  Commission action for release of on-demand RFP 
January 29, 2016  On-demand transportation RFP solicitation 
April 4, 2016  On-demand transportation RFP award 
April 29, 2016  On-demand transportation awardee negotiations 
July 1, 2016  On-demand transportation provider service commencement 


Implementation Path Forward 
9