Item No. 9b supp.
Meeting Date: June 26, 2018
Customer Experience and Business
Intelligence at the Airport
June 26, 2018
1
BI Department Vision & Mission
Vision
Mission
BI Department Goals
Data
Operate
Decision making
Impact
Culture
3
Lead by example:
case studies that transform
4
#1. Customer opinion driving
change change
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Survey used at
Airport Service Quality Survey (ASQ 300+ airports
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