MInutes Exhibit E
Minutes Exhibit E Port Commission Regular Meeting of April 24, 2018 EASTSIDE FOR HIRE, INC. 14110 Tulrwila International Blvd. Tulrwila, Washireton 98168 April 21. 2013 TO: ESFH AIRPORT FLEETVEHICLE OWNERS RE: RESULTS. ESFH NOTICE OF VOLUNTARY REDUCTION IN AIRPORT FLEET Distributed broadly to the ESFH Airport Fleet, the above referenced document included the following notice: "THIS 'ESFI-I NOTICE OF REDUCTION N AIRPORT FLEET SIZE' CONSTITUTES 30~DAY NOTKE OF FLEET AGREEMENT TERMINATION TO ESFH AIRPORT FLEET AFFILIATED VEHICLE OWNERS. VEHICLE OWNERS WHO DO NOT RESPOND WILL BE TERMINATED FROM AIRPORT FLEET OPERATION, WITHOUT COMPENSATION, EFFECTIVE 1159 PM, FRIDAY. MAY 17. 2018" Vehicleowners responded by accepting 520.030 pervehicle forvoluntarily removing 22vehicles [20 For Hiresand 2 Taxis) from the ESFH airport fleet. reducing fleet size and improving per-vehicle income proportionately tor the remaining fleet. improved per-vehicle income has been demanded by certain owners. and certain third parties such asTeamste rs 117 with concurrence from majority of Port Commissioners. The voluntary program was developed as a fair 3 nd reasonable way to meet this goal. Since ESFH contract withthe port is based on 51:39 ratio between taxis and For Hires. the fleet will be reduced by an additional 29 taxicab vehicles. fora total reduction of 51 vehicles. 77he29 adrtional taxxab vefu'cles removedfrom the fleet will be selected from those owners who did not respond timely to the no doe of volun tary reduction. By not responding, velucle owners forfeited both their chaste to remain in the airport fleet. and compensation for leaving voluntar'y, should they be selected for removal/ram the eet, and they believe they are damaged in any way by this action, they may wish to speak with or even bring claim against those mdivlduals or organizations who advised them to not time!y respond The cost of the reduction, including repayment of certain sunk costs and other ongomg losses incurred by ESFH due to the reduction in eet size, will be home by the remaining eet members who daecdy benefit from it. This is reasonable, and fair That cost will beStl, 142 per vehicle. In: tialpayment 013131 7 will be required upon final agreement signing, with the balance divided over three month!y paymenls of $942 (.0 each. Vehicle owners who responded timely wl, obvrously, be included in the remaining ESFH arrporteet, all remaining fleet owners will be notied shortly, wrth a contractfor re view. ESFH will review the vehicle and operator performance of those owners who did not respond, including satisfaction with income and inclusion in the airport fleet. to determine those owners who will be invited to remain. and as provided by contract with ESFH. in the sole discretion of ESFH, 29 vehicle owners will be notified individually that their participation in the ESFH Airport Fleet, will be terminated. without compensation, effective 11:59pm May 24, 2018. Certain vehicles chosen to leave the airport fleet maybe asked to remain with ESFH and may be called upon, from time to time. as back- up to the remaining Eastside For Hire Airport Fleet. The ESFH management will answeranyquestions that you may have about this process. Again, the reduction in fleet size by ESFH was pushed upon ESFH. ESFH would have preferred to 'leave things as they are' and continue its constnlctive work, serving public passengers safely and well at Sea-Tac. with the very capable teamwork of our afliated vehicle owners. operators. and employees. Thanking all of you foryour service in the Eastside For Hire. Inc. Airport Fleet. lam. Sincerely yours. SamatarGuled General Manager RESULTS, ESFH NOTICE OFVOLUNTARY REDUCTION IN AIRPORT FLEET M21/2018 1/1 tOM: SP+ Sea-Tac Curbside Operations tTE: April 20, 2018 IBJECT: Short Trip Program Ending at Sea-Tac Airport accordance with the direction of Easlside For Hire in regard to the Curbside Operation at Sea-Tac international port effective Monday April 23, 20l8 at 09:00am the current Short itip Program and Policy will be scontinued ie to the presence and increase of negative issues resulting from the usefmisuse of the Short Trip program. the notice of claiming short and returning in a priority position ahead of the main staging lines will no longer bi owed The following negative issues have been observed, reported and submitted by stomers/operatorsfemployees as a result oi the Short Trip Program 0 Customer service complaints regarding poor Operator service and attitude. direct/indirect refusal of service and attempts to sway customers into other forms of transportation (light rail shuttles etc ) o Taxi/For Hire Operator complaints of allegediconlirmed fraudulent use of the Short Trip program 0 Customer Complaints of excessive speeding and aggressive vehicle maneuvers that have been perceived as safety issue to the general public as well as the public vehicle Operator e expectation of the traveling public using On-Demand TaxiiFor Hire services at Sea-Tac Airport is that they will vel to their destination in a safe manner. on the best possible route. and with a pleasant public vehicle Operator the tplays good customer service This perception by the customer does not change when the destination is long or on. customers want good service in safe conditions and every TainFor Hire Operator working within the On-Dema stem at Sea-Tar: is expected to follow through accordingly an effort to ensure that every Operator is aware of the standing Refusal of Service policy the following is a detailec planalion of the current Refusal of Service parameters and consequences if any Operator is observed and proven use service EFUSAL OF SERVICE Definition Condition where an On-Demand TainFor Hire Operator refuses to provide service to a customer for a non-authorized reason Policy: No TaxifFor Hire Operator servicing the Public at Sea-Tac Airport shall refuse a passenger based on the passengers destination nor ask the passenger their destination prior to the passenger being seated in the vehicle Additionally, no Operator will provide information regarding alternative transportation methods and any requests should be directed towards the curbside SP+ employee Authorized Refusal Conditions 0 Currently servicing a different customer or responding to a specialized call for service (ADA. Van. etc ) o Passenger is acting in a disorderly or threatening manner (must be confirmed and documented by SP. staff or Port of Seattle agent) 0 Passenger is othen/vise acting in a way that would cause a reasonable person to be concerned for health and safety of the driver or others (must be confirmed and documented by SP+ staff or Port of Seattle agent) 0 Passenger cannot upon request. show ability to pay the fare (discrimination will not be tolerated) . Passenger refuses to state a specific destination while seated in the vehicle Disciplinary Action (Vehicle) 0 immediate Action Removal from current position (empty) and re-start at the absolute end of the line 0 1" Offense immediate action will be the tinal penalty applied upon first offense 0 7" Offense: 24-Hour Suspension from operating at SeasTac Airport 0 3'" Offense 48-Hour Suspension from operating at Sea-Tar: Airport 0 Additional Offenses Suspension until further notice and immediate review/meeting with ESFH SP+ will await a final disciplinary recommendation by ESFH and enforce as required Appeals 0 Every Operator will have the right to an appeal after completing a written incident report detailing their ----II--u.... .1 AL- 3--t.l_-e -'A AL-.. -_I.- A. .!I.. _ ._-._1 . -IL -..... .-_t-..n u_-r.l-e- .. IL .. on. In .....
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