8c VIP Hospitality Presentation
Item No. 8c_supp Meeting Date: November 13, 2018 Centralized International Support Service Contract Amendment FIS Growth 2,500,000 9% 18% 6% 7% 7% 1,958,755 2,000,000 1,836,818 1,731,513 1,617,888 1,464,411 1,500,000 IC Refresh Merge FIS TSA 3rd S5&S6 to Major Lane Update 1,000,000 Revised FIS Create 12th Revision of WB Gate MPC Exit Queues FIS Exit Campaign Added 8 GE Begin Using Added 12 APC Kiosks = 11 Added 12 APC Bagwell 500,000 MPC Kiosks = 28 Kiosks = 38 Traffic Total Revision PA System VIP Start - VIP - VIP - VIP - Improvements 57 Employees 63 Employees 72 Employees 0 92 Employees 2014 2015 2016 2017 2018 Unprecedented Growth Continues 2 CISS Contract Costs Year Planned Contract Actual Contract Balance (based on actual) Budget Starting amount $8,690,168 2015 $1,612,511 $1,526,257 $7,163,911 2016 $1,612,511 $2,174,008 $4,989,903 2017 $1,821,715 $2,666,033 $2,323,870 2018 $1,821,715 $2,592,000 (Forecast) -$268,130 2019 $1,821,715 $2,951,870 (Forecast) -$3,220,000 (amendment) Total $8,690,168 $11,910,168 Commitment to Customer Service Requires Growth in Contracted Support Resources 3 FIS Holds HIC HFG HOB HIC Avg Wait Times 34mins 25mins 22mins 19 20mins 9 187 2 204 162 4 7 24 120 1222 1022 899 673 571 2014 2015 2016 2017 2018 Peaking Airline Activity Results in Reduced Level of Service to SEA Guests 4 Past and Future Past Lean Team Improvements Future Lean Team Improvements Express Connect Program Customer Service Focus TSA 3rd Lane Upgrade Dynamic Signs Exit Podium/Queue Remodel FIDS Displays Bagwell MPC Signage/Enrollment Simplified Wayfinding Biometrics Entry/Exit Passport Control Remodel Carousel Assignments Remove Booths/ Add APC STS Train Outage Plans Replace LED Screens Add GE Kiosks Passport Control Upgrade CBP to Fiber Connection Structural Improvements Remove Redundant CBP Screens Replaced Walls at TSA Trial Passenger Queue Models Reclaim Room for Passenger Queuing Signs Upgrade PA System Simplify All FIS Signs Remove Replace Old Signs Continuous Improvement an Ongoing Customer Promise 5
Limitations of Translatable Documents
PDF files are created with text and images are placed at an exact position on a page of a fixed size.
Web pages are fluid in nature, and the exact positioning of PDF text creates presentation problems.
PDFs that are full page graphics, or scanned pages are generally unable to be made accessible, In these cases, viewing whatever plain text could be extracted is the only alternative.