indy Lawl

Exhibit C
Inaccessibility at SeaTac Airport            Port Commission Regular Meeting
of January 22. 2019

From:  Hoevet, Jeff (Hoevet.J@portseattle.org)                                             rd

Sent:  Thu 5/26/16 7:15 AM

To:   Cindi Laws (cindilaws@msn.com); Ausbun, Vicky {Ausbun.V@portseattle.org)

Amin Shifow (aminshifow1@gmail.com); Mohammed Saleh {jamalmcalin@gmail.com);
SHEILA STICKEL (smstickel@gmail.com); Merritt, Mike (Merritt.M@portseattle.org);
Gregoire, Courtney (Gregoire.C@portseattle.org); Albro, Thomas (Albro.T@portseattle.o-g);
Creighton, John {Creighton.)@portseattle.org); Bowman, Stephanie                   "7
Cc:   {Bowman.S@portseattle.org); Felleman,Fred (Felleman.F@portseattle.org); Schirato,   ~~
LeeAnne (Schirato.L@portseattle.org); Biddinger, John (BiddingerJ@portseattle.org); Gille-
bo, Sean (Gillebo.S@portseattie.org); Hansen Smith, Sue (HansenSmith.S@portseattle.org);
Zenk, Daniel (Zenk.D@portseattle.org); Ehl, Michael (Ehl.M@portseattle.org); Lyttle, Lark
{Lyttle.L@portseattle.org)

Ms. Laws,

Thank you for you follow-up and continued interest in our improvements for
accessible transportation.

The Port's Ground Transportation team has worked for several months coordi-
nate a pilot program to better serve customers with special needs.

One month ago today, with cooperation from our partners at Puget Sound Dis-
patch and the value contribution of the Wheelchair Accessible Taxi group, we
initiated a curbside pick-up on the airport's Arrivals drive {picture of sign
attached).
Your input has been critical to get usto this point and | appreciate yourinterest                               WHEELCHAIR
in refining the process.                                                                            ACCESSIBLE

As | suggested in our conversation on May 19, we are working closely with our
contracted service provider Puget Sound Dispatch (PSD) to provide a sustainable                              TAXI
operational solution.                                                                            i mesamens
We held a meeting with PSD on May 24" to discuss this very matter and concen-
trated on several important issues related to service delivery and accountability
that support the current concession agreement.

We have a common interest in providing special needs customers with convenient
transportation options, including this trial program for curbside pick-ups.

Ourexisting agreement with PSD identifies specific service delivery elements and     June 1, 2016
'
accountability for a variety of things, including trip activity.
As you'll recall, the proposal that the Port has approved included, among other
things, PSD dispatching vehicles from the airport's third floor.
The proposed operating procedure ensures that each trip is accounted for to
honor the commitment of the concession agreement while serving the needs of
customers with special needs.

The suggestion to revise the operating procedure came just last week and we
are interesting in reviewing a new proposal.

In our meeting on Tuesday, PSD management agreed to provide the Port with a
written plan to ensure that accurate trip counts are maintained as a part ofthis
pilot program.
It's exciting to be working together on a solution that serves the needs of our
customers and we look forward to sharing the positive news with the public.

Thank you,

Jeff Hoevet

Sr. Manager, Airport Operations
(206) 787-4073

Inaccessibility at SeaTac Airport: Wheelchair Access?


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August 16, 2016. These signs were to be updated to include Wheelchair
Accessible Taxis. That agreement was reached before TNCs were added.

Inaccessibility at SeaTac Airport: Wheelchair Access?

cars parking in
.., Passenger
| the ADA loading zones.
i 1
Port Police Cars 10 yards

away, no enforcement.

~~    Parking provider vans
RB parked in the ADA load-
-=
ing zones, no wheelchair
1]users present.
enforcement.
wo No
An actual wheelchair ac-
cessible private vehicle

could not get into this
loading zone, one ofjust
two on the entire arrivals
drive.