Item No. 8c_supp 
Meeting Date: April 16, 2019 
Behavior-Based Safety Program
and 
Training Services 

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Behavior-Based Safety 
Behavior-based safety is a key component of lean process improvement that creates a safety partnership
between the organization and its employees that focuses on attitudes to instill a personal ownership and
accountability toward safety. It supplements all aspects of our safety culture and fortifies the effectiveness of
safety initiatives. 
Safety 
Values, Knowledge,                    Culture 
Policies, Procedures, Engagement,
Skills, Abilities,                                                     Participation, Leadership Commitment, 
Perception, Context                                           Demonstrated Commitment to Safety 
Motivation, Attitudes 
Want to
be Safe 
BEHAVIOR 
Compliant, Interruption of Unsafe Behavior 
Ownership of Safety, Concern for Self and Others 
Instills a Personal Commitment to Safety 
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Background 
The Port's responsibility to ensure a safe operating environment and promote a safe work culture is our 
foremost duty. 
Safety First 
"One Port" Joint Solution 
Multi-year Approach for Sustainability 

Airfield Incidents 


340,478 

Port                                                                     Airfield Partners 
The Irony of Success 
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Factors Leading to Incidents 
Systemic Issues          Behavior-Based Risks 
Rushing 
Lack of Proficiency 
Complacency 
Noncompliance/Not Following
Instructions 
Time       Congestion 
Increased    Constrained     /Confined     Organizational
Activity       Objectives      Ramp Space          Gaps 
Airport Activity Growth = Increased Risks 
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Countermeasures 
INCIDENT ROOT CAUSES    Equipment 
GSE Management/Inspections 
Equipment Readiness 
Functional Safety Equipment 
Pre-use Inspections 
Cultural Factors                                               Immediate Awareness and Repair 
Equipment Use Training 
Systemic Issues 
Behavior-Based Coaching                                                      Human Factors 
Compliance Assurance 
Engagement and Oversight                                                            Strengthen 
Compliance 
Improve Competency 
Focus on Leading Indicators                                                        Adjust Infractions to Apply Greater
Effect on Safety Related Issues 
Standardize Training and Proficiency 
Breakdown of incident Root Causes:                      Behavior-Based Safety Program 
55% Cultural Gaps  25% Human Error  20% Equipment Failure 
3-Pronged Approach to Mitigate Risk and Improve Safety Performance 
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Culture Change 
Standardized safety culture across the Port and our stakeholders 
Instills a positive, "want to be safe" attitude toward safety 
1 
Reduction in at-risk behaviors                              Fatality 
Elicits a personal commitment for safety                    30 
Lost Workday
Stimulates personal accountability                        Cases 
300 
Addresses root causes                                  Recordable Injuries 
Leverages existing safety initiatives                         3,000 
Near Misses (estimated)   Leads 
to 
300,000
IMPACT             At-Risk Behaviors 
Herbert William Heinrich Safety Pyramid 
Behavior-Based Approach Mitigates At-Risk Behaviors
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Every Employee, Customer and Tenant 
Goes Home Safely 
Authorization to procure services and execute a five-year term contract for
the evaluation, development, and delivery of Behavior-Based Safety
Coaching Program 
Term:             5 Years 
Cost:              $2.35 Million 
Cost Recovered:  $2.35 Million 
Action Requested 
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