Item No. 6h_attach 
Meeting Date: April 23, 2019 
SCOPE OF SERVICES 

Unified Pest Management General Overview: 
The purpose of the Unified Pest Management Program (UPM) is to implement Integrated Pest
Management (IPM) to control pests at the airport using the least harmful methods first while
unifying all tenants under the same pest control contract to unify control efforts and oversee
chemical applications. Integrated Pest Ma nagement is defined by the Environmental
Protection Agency (EPA) as "an effective and environmentally sensitive approach to pest
management that relies on a combination of common-sense practices. IPM programs use
current, comprehensive information on the life cycles of pests and their interaction with the
environment. This information, in combination with available pest control methods, is used to
manage pest damage by the most economical means, and with the least possible hazard to
people, property, and the environment."








Figure 1. The IPM Pyramid stresses chemical use as a "last resort" for controlling pests. Photo source: University of Nevada
Cooperative Extension. 

The main goal of our UPM program is Pest elimination, while knowing pests are imported to
the airport each day in numerous ways. At Seattle-Tacoma International Airport, we fulfill
this goal by: 

1.  Handling immediate and on-going pest issues. 
2.  Inspecting and identifying current and potential pest problem areas. 
3.  Providing expertise on pest conditions and causes and making recommendations to
responsible parties for correction. 

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1.     Background: 
The Contractor shall be responsible for the Services as described herein. The Contractor
shall furnish all labor and supplies that are necessary to perform the required services 
under the terms and conditions of this Agreement. 
This scope of work covers approximately 4 million square feet of airport terminal space
including approximately 125 Airport Dining and Retail spaces (concessionaire), airline lounge
locations and a campus of approximately 23 Out-Buildings/structures.
Additionally, this Agreement requires installation/maintenance of approximately 800 bait
stations, 4,000 snap or similar rodent traps, 450 sensors/cameras and technological assets,
and 24 light traps deployed at the airport and Port campus (Out-Buildings) in addition to 300
insect sticky traps.
The scope of work for this solicitation is divided in two main categories: 
1.1    Regular Work 
For regular work, Contractor shall provide pest control Services which shall
include, but not be limited to: 
1.1.1   Perform regular Integrated Pest Management (IPM) services for the
areas/spaces described in the inventory of areas in Section IV. 
1.1.2  Perform pre-construction rodent abatement for terminal projects on an
as-needed basis. 
1.1.3  Perform night sanitation audits at Airport Dining and Retail
(concessionaire) locations, airport lounges, breakroom, high risk areas
and submit findings to the Port and tenants, as applicable. 
1.1.4  Weekly coordinate with the Unified Pest Management (UPM) Working
Group at the direction of the UPM Process Coordinator or Port Wildlife
Biologist. 
1.1.5  Once per month inspect all Locations for evidence of infestation;
determine most practical and effective method of eradication after
considering all environmental factors and provide recommendations for
improvement. 
1.1.6  Document the outcome of every quality control check against the
specifications in Section IV Inventory of Areas and Proposed Schedule. 

1.2    Pest species: shall include, but not be limited to: ants, spiders, gnats, flies,
cockroaches,  stinging  insects,  rats,  mice,  pigeons,  sparrows,  and  other

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arthropods and rodents.
1.3    Locations:  The following locations shall be included within the scope of
regular work: 
1.3.1  The terminal and Out-Buildings identified in Attachment C, Table 1. 
1.3.2  Airport Dining and Retail (ADR) leased space 
1.3.3  Airline leased space (including Out-Buildings in Attachment C, Table 1) 
1.3.4  Government leased space (e.g., Transportation Security Administration
[TSA] and Customs and Border Protection [CBP], and USO). 

1.4      Personnel: The Contractor shall provide the following personnel to perform
Regular Work Services: 
1.4.1  Supervisory Personnel: Contractor shall designate supervisory
personnel (i.e., Operations Supervisor) to provide supervision of
personnel and provision of Services. Supervisory personnel shall possess
a General/Commercial Applicator License. Supervisory personnel are
not required to be on-site during all Service hours, but are required to
be on premises 6-8 hours every day. 
1.4.2  Technicians: Contractor shall designate technicians to perform 24/7
Services. Technicians shall possess applicable certifications, licensing,
and training as required to perform Services at the Airport. 
1.4.3  Specialists: Contractor shall designate technicians or sub-contractors
to perform specialized services under Regular Work or Single-Occasion
Work (e.g., ornamental applications, bird work, fumigation). 
1.4.4  Technical Team: Contractor shall designate technical team, sub-
contractors, or consultants to support the Unified Pest Management
Program. The Port estimates 14 onsite yearly visits will be conducted by
the technical team. The technical team should include a Board
Certified Entomologist and a roof rat expert. 

1.5    Schedule of Services: As requested and directed by the Port, Contractor shall
develop and deliver a detailed schedule, in a Port-approved format, for the
provision of Services. See Section III Inventory of Areas and Proposed Schedule. 


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1.6    Single-Occasion Work 
1.6.1  In the event of accidents, natural disasters, major mechanical failures, 
changes in environmental conditions or other unexpected events that
create a sudden and unanticipated need for additional pest remediation
efforts beyond the Regular Work, the vendor performing pest
management will provide services as requested by the Port. Such work
shall be considered single occasion and limited in duration ("Single-
Occasion Work"). Single Occasion Work is considered a part of this 
Agreement's Scope of Work. In order to be compensated for Single-
Occasion Work the work must be pre-authorized by the Port. Single
Occasion Work shall be reimbursed on a Time and Materials basis using
the rates provided in this RFP Document 5- Price Schedule. Failure to
submit a proper invoice to the Port within 60 days of completing single
occasion work will result in forfeiture of payment related to single
occasion work. 
1.6.2  If and when the Port requests the Contractor to provide services
considered single occasion work, the Contractor shall develop a work
plan detailing the specific tasks to be completed and provide a detailed,
not-to-exceed budget for performing such tasks. The Contractor shall
not perform any Additional Services until the Port has issued a written
notice to proceed with the execution of the work plan. Contractor shall
not be authorized to perform any work not specifically authorized in the
Port's notice to proceed. If the Contractor chooses to proceed with
work not pre-authorized by the Port the Contractor does so at their own
risk and expense. 
1.6.3  Single-Occasion Work shall include, but not be limited to: 
1.6.3.1    Bird Exclusion and Remediation Services: While performing
Bird Exclusion and Remediation Services the Contractor shall
maintain, repair, or install bird exclusion devices or perform
cleaning or removal of bird nests and feces, as requested and
determined by the Port or as agreed to by the Port. Contractor
shall develop a work plan detailing the specific tasks to be
completed and provide a detailed, not-to-exceed budget for
performing such tasks. Contractor shall not perform any bird
deterrent or exclusion work until the Port has issued a written
notice to proceed with the execution of the work plan.
1.6.3.2    Mosquito Monitoring and Treatment: At the request of the
Port, the Contractor shall monitor designated water bodies on
Port Property monthly for mosquito presence and density. It is
most likely this Single Occasion Work will take place during the
months of May, June, July, and August.  The Contractor will
pre-determine a treatment threshold prior to monitoring and

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treatment using the least harmful method first. At the
completion of each mosquito survey, the Contractor shall submit
a written reporting including: 
a.  Technician name and signature, 
b.  Service Location(s), 
c.  Service Date, start and end time, total hours, total cost
of Service, 
d.  Type of Service 
e.  Pest targeted, 
f.   Name and quantity of each pesticide applied, 
g.  Action taken, 
h.  Problems encountered (if any), 
i.   Justification for action, and 
j.   Internal and external recommendations.

1.6.3.3    Japanese Beetle Treatment: At the request of the Port, the
Contractor shall provide prophylactic Japanese beetle
treatment(s) on turf and or ornamental plants along Air Cargo
Road at least once per spring (typically late May or early June).
In the event that Japanese Beetles are trapped on Port property,
the Port may request follow-up treatment(s). The Contractor
shall provide a written report to the Port including the name and
amount of pesticide used to prophylactically treat for Japanese
beetles within seventy-two (72) hours of treatment. 

1.6.3.4    Grasshopper, cut worm, or other airfield or landscape prey
management: At the request of the Port, the Contractor shall
provide prey management treatment(s) on turf and or
ornamental plants on the airfield or other Port property as
needed. The Contractor shall provide a written report to the
Port including the name and amount of pesticide used to treat
for airfield/lawn/ornamental pests within seventy-two (72) hours
of treatment. 

1.6.3.5   Other Ornamental Pests: At the request of the Port, the
Contractor shall provide pest control on interior or exterior
ornamental plants on Port property as needed. The Contractor
shall provide a written report to the Port including the name and
amount of pesticide used to treat for ornamental pests within
seventy-two (72) hours of treatment. 

1.6.3.6    Fumigation: At the request of the Port, the Contractor shall
provide fumigation (including CO2) services. Fumigation services

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may require the rental and use of a 46' trailer for fumigation of
infested equipment. The Contractor will provide the trailer and
fumigation equipment to perform this task. The Contractor shall
provide a written report to the Port including the name and
amount of fumigant used to fumigate infested equipment or
space(s)/equipment. 

The Port estimates the following number of hours for each of the tasks previously
described for Single Occasion Work.
Estimated
Annual
Single-Occasion Work                                         Hours 
Bird Work (Prevailing Wage)                                        40 
Mosquito Monitoring & Treatment                               32 
Japanese Beetle Treatment                                       60 
Airfield  Prey  Management  (e.g.,  grasshoppers,  cutworm)
Treatment                                                     80 
Ornamental Pest Control                                          16 
Bed bugs                                                          20 
Fumigation                                                      30 

2.      REQUIREMENTS 
2.1    General Requirements: (apply to both Regular and Single-Occasion
Work) 
2.1.1  Hours of Operations: Contractor shall perform Services 24/7/365 with
2 full time technicians scheduled during peak hours (7:00 am and 3:00
pm). Any gap in service must first be approved by the Unified Pest
Management (UPM) Process Coordinator or Port Wildlife Biologist. Peak
hours may vary depending on season and volume of airport passengers. 
2.1.2  Level of Service: Contractor shall provide a dedicated Operations
Supervisor/Manager to organize and lead team of technicians.
Contractor shall provide technical team to provide necessary services to

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the Port's Unified Pest Management Program. Contractor is required to
have a Board Certified Entomologist available for consultation at the
Port's discretion. At the request of the Port, the Contractor will develop
and implement a mutually agreed upon system of accountability for
hours worked.
2.1.3  Cleanliness: Contractor shall, at all times while providing Services,
keep the immediate and surrounding Service area clean and free of
debris, trash, and dead animals, pests, or other hazards that would
impair operations of the Airport as determined by the Port. All Port of
Seattle Standard Operating Guidelines (SOGs), Standard Operating
Procedures (SOPs), Airport Rules and Regulations, local, State, and
Federal laws must be followed. 
2.1.4  Material Safety Data Sheets: Prior to performing services, Contractor
shall submit to the Port for review and approval Material Safety Data
Sheets (MSDSs) on all pesticides and other materials Contractor intends
to use in performance of Services. 
2.1.5  Contact Person(s) and Pest Reporting: Airport pest reporting is
received 24/7 via a centralized communications center called the
Airport Communication Center (ACC) via an airport hazard/pest
reporting hotline. Safety Events (pest reports) are emailed to the
Contractor. All Contractor personnel on the airport account are
expected to have devices capable of receiving and responding to pest
report emails within the established time frame. The Contractor is
responsible for ensuring that the reporting party is contacted as per
protocol. 
2.1.6  Facility Locations: Contractor shall provide Services at the facilities
listed on Attachment C, Table 1. Contractor acknowledges the Port is
constructing additional facilities at the Airport that will be included in
the Scope of Work (e.g., North Satellite ("NSTAR") and International
Arrivals Facility (IAF) that will generally fall within the 4 million square
feet of the airport.
2.1.7 Contractor's Personnel: Prior to perfor ming Services, Contractor shall
provide the identity and qualifications of Contractor's personnel
performing Services, in an approved format, to the Port for review and
approval. 

2.1.8  Professional Standards: Contractor personnel and agents shall
maintain the highest level of professional standards in attire, decorum,
and interaction with the public and Port personnel. Contractor shall

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ensure that all personnel providing Services conduct themselves at all
times in a professional manner that reflects well on the Port and on the
Contractor.
2.1.9 Contractor's Appearance While Performing Services: While
performing Services, Contractor's personnel shall at all times present a
professional appearance wearing neat, clean uniforms with Contractor's
company name displayed on uniform shirt, jacket, or safety vest and
shall wear a Contractor provided reflective safety vest when working
outdoors, in the bagwell, or in construction areas. 
2.1.10 Communication: Contractor's personnel are required to possess a cell
phone, or other Port approved device capable of immediate
communication with the Port whenever Contractor is performing or
preparing to perform Services. Each cell phone must be capable of
receiving text messages and email notifications. Prior to performing
services, Contractor's personnel shall provide the Port with their cell
phone number and email address as well as their employee's schedule.
2.1.11 Pesticides, Poisons, Bait, and Other Materials: Contractor shall
ensure that all pesticides, poisons, baits, and other materials used in
the performance of Services are approved by the Washington State
Department of Agriculture (WSDA), the Environmental Protection
Agency (EPA), and any other applicable government agency. Contractor
shall ensure that all materials are used in accordance with the label.
Written approval must be given by the Port before any materials are
applied to areas designated as Sensitive Areas. Prior to performing
services, Contractor shall submit to the Port for review and approval
Safety Data Sheets on all materials the Contractor intends to use in
performance of Services 
2.1.12 Devices and Technology: Contractor shall provide, maintain, and use
devices in accordance and consistence with manufacturer's
specifications and industry standards and governing laws. Contractor
shall develop an inspection log (e.g., "Daily Inspection Log") and submit
to the Port for review and approval. At a minimum the Daily Inspection
Log shall contain, but not be limited to, the following fields: device
number, location, and date/time. All devices in public or accessible
areas or that are identified as technology assets must be identified
using a unique identification number that can be read digitally for
trending purposes (e.g., barcode or QR code) unless otherwise approved
by the UPM Process Coordinator or Port Wildlife Biologist. Contractor is
expected to utilize and maintain existing subscriptions and technology
owned by the Port; including, but not limited to, approximately 350
pieces of equipment (e.g., 300 ActiveSense remote sensors and related

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system requirements, infrared sensors, remote cameras, and trail
cameras). Contractor must have or be able to obtain required account
to utilize and maintain existing subscriptions and technology within 60
days of being awarded contract or provide alternative solution at the
Contractor's cost.
2.1.13 Disposal of Live and or Dead Animals and Pests: Contractor shall
promptly and properly dispose of all animals and pest captured as a
result of the provision of Services. Live pests that are captured must be
euthanized humanely, ethically, and discretely before being promptly
and properly disposed. Contractor shall not store or dispose of any pests
on Airport or Port Property. 
2.1.14 Performing Services: Contractor shall provide full pest control Servic es
at all Port Property, including open spaces, landscaping, ornamentals,
and ponds to maintain Port Property free of pests. The number of
Airport Dining and Retail (concessionaire) locations is approximately 125
and will vary as units close and open during the contract term. 
2.1.15 Contractor shall take all necessary action, including preventative
actions, to control pests damaging or infesting Port Properties:
Contractor shall use industry Best Management Practices (BMPs) for
Integrated Pest Management (IPM) to the maximum extent possible. In
taking pest control actions, Contractor shall only use appropriatelylicensed
pest control applicators.

2.2     Contractor's tasks include, but are not limited to the following: 

2.2.1  Initial Inspection of Locations: Contractor shall conduct an initial
inspection  of  the  Locations  to  determine  the  origin  of  pests  to
determine how best to provide Services. 

2.2.2  Inspection Report: On conclusion of Contractors initial inspection of
Port Properties, including open spaces, Contractor shall provide the Port
with a written report and findings. In locations that are Leased to
Airport Tenants, a copy of the report must be made available to the
Tenant upon request. Report shall be in a format previously approved
by the Port. This report shall include, but not be limited to the
following information and may be re-created on future inspections.


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2.2.3  Document the analytical means used in the inspection, fully describe
the Contractors findings of fact and Contractor's observations regarding
pest types found at each location; 
2.2.4  Condition Report: Contractor's recommendations for consideration by
the Port for improving the processes of future exclusion work and
eliminating pest attractants. Condition Reports must be made available
to the Port and the Tenant, if applicable. 
2.2.5  Device location map: Said map shall include the location,
identification number (e.g., barcode or QVC) and bait type of all
Contractor-provided or maintained devices located at all Port-owned
Properties, including open spaces. Contractor shall update said map
when performing Services, and provide the Port with said updated map
at the Port's request. 

2.3    Reports: Contractor shall submit the following reports in a Port approved
format. 
2.3.1  Daily Service and Condition Report: Prior to leaving the Airport, upon
conclusion of Services or end of work shift, Contractor's Technician
shall submit to the Port for approval a Daily Service Report. The report
shall include the following information:
2.3.1.1   Technician name and signature, 
2.3.1.2   Service Location(s), 
2.3.1.3   Service Date, start and end time, total hours, total cost of
Service, 
2.3.1.4    Type of Service (e.g., Regular Work, Single Occasion Work) 
2.3.1.5    Pest targeted, 
2.3.1.6   Name and quantity of each material applied, 
2.3.1.7    Action taken, 
2.3.1.8    Problems encountered (if any), 
2.3.1.9   Conditions conducive for pest activity, 
2.3.1.10  Justification for action, and 
2.3.1.11 Internal and external recommendations.

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2.3.2   Weekly Night Sanitation Audit Reports: Contractor shall conduct
weekly night sanitation audits at Airport Dining and Retail
(concessionaire) locations, airport lounges, and break rooms and submit
findings to the Port and tenants, as applicable, according to protocol
using either Contractor or Port created application at the Direction of the
Port. 
2.3.3   Monthly Service Summary Report: With each monthly invoice,
Contractor shall provide the Port with a summary report of the previous
month's material applications and Services. The report shall include, but
not be limited to the following information: 

2.3.3.1    Name and quantity of each material applied 
2.3.3.2    Date of each application, and 
2.3.3.3    Location of application. 
2.3.3.4    Daily Service Tabulation 
2.3.3.5    Tabulation of all Daily Service findings consisting of devices or
any other method of trapping or recovery, for the purposed of
determining population densities. 
2.3.3.6    Material Applications. 

2.4    Annual Service Summary Report: At the conclusion of each y ear, Contractor shall
provide the Port with a summary of annual services, pest findings, conditions, and
recommendations. 

2.5    Licenses: The Contractor shall ensure that all personnel providing Services at the
Airport have certifications and licenses that are current at all times. Work scope 
requires the following licenses: General/Commercial Applicator, Laws and Safety,
Fumigation, Master Ornamental, Structural, and Public Health Endorsement. 





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INVENTORY OF AREAS AND PROPOSED SCHEDULE

1.1    Contractor's frequency and tasks associated with the performance of Regular
Work Services. 
1.1.1  Daily Tasks:  Inspect and maintain devices at sensitive Locations with
human occupancy or as directed by the Port. Complete Daily Inspection
Log(s) and Condition Report(s).  Maintain open communication with the
UPM Process Coordinator or Port Wildlife Biologist.  Respond to all pest
reports (Safety Events) within one hour of receiving the report. 
1.1.2  Weekly  Tasks:  Submit  updated  pest  dashboard  and  safety  event
summary to the Port.  Conduct night sanitation audits at Airport Dining
and Retail (concessionaire) locations, airport lounges, and break rooms 
and report findings to the Port and tenants, as applicable.  Attend
Weekly Unified Pest Management Team meetings.
1.1.3  Monthly Tasks:  Perform monthly services of all devices and for all
tenants requiring monthly service inspections and other inspections as
directed by the Port. Tenants in the terminal requiring monthly service
primarily include Airport Dining and Retail (concession) leased areas,
airline leased areas where food is prepared and  served (lounges), and
break rooms. Contractor shall monitor each Port Property to determine
pest activity.  Contractor shall indicate any increases, decreases, or
other findings of pest activity, including rodent species, sex, and age
information,   on   the   Daily   Inspection   Log(s)   and   include
recommendations  to  improve  Services  or  Conditions  (Condition
Reporting), if any.  Contractor shall prepare and present updates to
shareholders at monthly Concessionaire and Airline Station Manager
(STAMA) meetings, as requested (one hour the third Tuesday of the
month and one hour the second Thursday of the month, respectively, in
the Airport Conference Center).
1.1.4  Quarterly Tasks: Prepare and present current
findings/activity/progress to Unified Pest Management Working Group.
Prepare raw data in an improved format to the Port, as requested. 
1.1.5  Annual Tasks:  Annual report of detailed facility inspections including
pest findings, pest control discrepancies requiring remediation, and
other recommendations.  Annual report and annual review with UPM
Working Group.
1.1.6  As-Needed  Tasks:   Perform pre-construction  rodent  abatement  at
necessary Port construction sites (e.g., prior to demolition of spaces).

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Contractor will provide UPM Manager with report of initial assessment
findings and remediation plan. Pre-construction rodent abatement shall
be considered Regular Work unless otherwise approved by the Port.
Contractor  will  provide  bio-hazard  remediation  of  necessary  Port
spaces.  Neutralize  any  pest  related  hazards,  abate  and  treat  as
necessary in order to remove any signs of fecal matter, urine trails, and
other hazards associated with said pests. This would include wall voids,
drains, ceilings, conduit lines, roof tops, and other areas deemed by the
Port. As requested by the Port, the Contractor shall conduct inspections
of vacant locations prior to the arrival of new tenants and following the
vacancy by old tenants. Pre- and post-inspections shall determine the
presence/absence of pests and document any pest attractants or
structural discrepancies  that  may provide pest  entry.  Develop  and
deliver a written report of the evaluation findings.

End of Scope of Services 












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