COMMISSION 
AGENDA MEMORANDUM                        Item No.          6e 
ACTION ITEM                            Date of Meeting       May 28, 2019 
DATE:     May 20, 2019 
TO:        Stephen P. Metruck, Executive Director 
FROM:    Wayne Grotheer, Director, Aviation Project Management 
Wendy Reiter, Director, Aviation Security 
SUBJECT:  Employee Services Center (C800934) 
Amount of this request:                                         $1,385,000 
Total Estimated Employee Services Center project cost:          $7,264,000 
Total estimated project cost:                                     $9,164,000 
ACTION REQUESTED 
Request Commission authorization for the Executive Director to proceed with design of the
Employee Services Center project at Seattle-Tacoma International Airport. The amount
requested under this authorization is $1,385,000 out of a total budget of $9,164,000. 
EXECUTIVE SUMMARY 
This project will create a new "Employee Service Center" which will consolidate credentialing,
training, employee parking and insurance review services into a "one-stop shop" service center
for all employees at Seattle-Tacoma International Airport (Airport). This will make it easier and
quicker for employees to receive services. 
To create the Center, this project will combine the space where the Credential Center, Training
Office, the vacated Lost and Found office, and Meditation Room are currently located. Plans are
being developed separately from this project to prepare a new space for the Meditation Room 
in a preferred location behind security and without a gap in service. Regulated materials
(including asbestos) will need to be abated as part of the demolition. 
This project is one of two projects under this CIP and was included in the 2019-2023 capital
budget and plan of finance in amount of $8,764,000. The other project in this COP is the Lost
and Found relocation with a budget of $1,900,000, which received Commission design
authorization on April 23, 2019. 
DIVERSITY IN CONTRACTING 
The project will be utilizing an existing IDIQ contract for design. The project manager will work
with the Diversity in Contracting Department to determine participation opportunities and set

Template revised January 10, 2019.

COMMISSION AGENDA  Action Item No. _6e___                              Page 2 of 6 
Meeting Date: May 28, 2019 
goals for women and minority business enterprises (WMBE) attainment during construction.
These affirmative efforts are in accordance with the Policy Directive on Diversity in Contracting. 
JUSTIFICATION 
Credentialing is a critical component to allow tenants to perform their work at the Airport. With
the projected continued employee growth and the upcoming construction activities, the offices
required to on-board and maintain TSA regulated badging compliance for these employees can
no longer effectively accommodate the volume of customers as currently configured. Both the
credential center and training center have reached capacity and are no longer able to efficiently
serve airport employee customers in a timely manner with wait times for appointments often
exceeding 2-4 weeks. Additionally, due to the maximized facility, processing customers has had
delays of up to 45 minutes due to lack of space for additional work stations. In recent years
credentialing staff has been hired to meet the demands of airport growth. However, the space
is insufficient, and staff outnumbers badging workstations with no room for expansion. 
Process improvement efforts and stakeholder engagement directly related to this project
involved tenants, airlines and internal customers. Many of those involved provided feedback
and a strong request for action. The goal has always been a 3-5 day turn-around time for
badging. This project will address these specific concerns and will allow the Port the ability to
credential tenant employees and thus allow them to begin work at the Airport within the 3-5
day window. 
Combining the footprint of these currently separate functions will gain efficiencies through
design and process improvements, as well as create an improved processing and waiting
experience to better serve our Airport tenants, employees and customers. 
DETAILS 
1.  Growth in the credential center use has increased the badge volume from 14,000 badge 
holders in 2015 to 24,000 badge holders in a 4-year period. This growth is due to increased
airport operations and a multitude of construction projects at the Airport. 
2.  Today credentialing, training, employee parking, insurance, and operational review facilities 
are located throughout the airport, separated by up to 1/3 of a mile. For instance, obtaining
a new badge requires an employee to, at minimum, visit the credential center for initial
processing, return to the training center to complete the required training, and then travel
back to the credential center to pick up the badge. All these stops delay the applicant from
receiving a badge in the shortest time possible. To obtain an employee parking pass
requires a walk of 1/3 of a mile to the toll plaza on the far side of the airport garage. The
inability to badge applicants in a manner that is acceptable to our tenant's results in project
delays and the inability for airport stakeholders to meet their staffing needs. By co-locating
services  and expanding the footprint of both the training and credentialing facilities, 
employee onboarding from start to finish will significantly decrease the current 2-4 week

Template revised September 22, 2016; format updates October 19, 2016.

COMMISSION AGENDA  Action Item No. _6e___                              Page 3 of 6 
Meeting Date: May 28, 2019 
wait time to 3-5 days and will streamline the customer service experience allowing a much
faster visit. 
3.  Airport Employees are often confused about the badging and training process required to
work at the Airport. The current process and geography of the offices require the
employees to make separate appointments and travel between different locations, multiple
times, to meet the regulated security requirements to obtain a badge at STIA.  New badge
processing and badge renewals take place in two locations. Applicants are often confused
about which office to visit resulting in unnecessary and often lengthy wait times. 
4.  This project will also co-locate the employee parking office, which currently resides on the
first floor of the Parking Garage in the Toll Plaza. This current office location is difficult to
find and requires employees to walk through the Parking Garage. The co-location of
employee parking with the Credential and Training Centers will be much more efficient,
especially for new employees. 
5.  Currently Airport employees wait for their badge appointments in a converted public area
on the Mezzanine outside the Meditation Room, this project will provide a well-designed
and quiet waiting area, separated from the public, for their appointments. 
6.  The  meditation  room  on  the  mezzanine  level  will  be  relocated  in  advance  of  the
construction for the Employee Services Center. Plans are being developed separately from
this project to prepare a new space for the meditation room in a preferred location behind
security, avoiding any gap in service. Long term, we have identified multiple locations post
security where we can offer passengers and employees a quiet retreat for prayer and
meditation at Sea-Tac. 
7.  The project will pilot the WELL Building Standard Certification for this new consolidated
office. WELL is a framework focusing on the health, well-being, and experience for everyone
that works in or visits the space. Key opportunities for the project include circadian lighting,
acoustic performance, biophilic design, and performance testing for ventilation, water
quality, and thermal comfort. 
Scope of Work 
This project will design, construct and procure equipment to create a new Employee Service
Center on the mezzanine of the airport. This center will include offices and workstations, 
breakrooms, restroom, conference room, and training room. It will also include a lobby and
waiting area. During construction the credentialing and training areas will be temporarily
relocated, and the project site abated of regulated materials. 
Schedule 
Activity 
Design start                                    2019 Quarter 2 
Commission construction and                2020 Quarter 3 
purchasing authorization 
Construction start                             2020 Quarter 4 

Template revised September 22, 2016; format updates October 19, 2016.

COMMISSION AGENDA  Action Item No. _6e___                              Page 4 of 6 
Meeting Date: May 28, 2019 
In-use date                                    2021 Quarter 4 
Cost Breakdown                                      This Request           Total Project 
Design                                                  $1,385,000             $1,385,000 
Construction                                                       0             $5,879,000 
Total                                                          $1,385,000              $7,264,000 
ALTERNATIVES AND IMPLICATIONS CONSIDERED 
Alternative 1  Do not combine the footprints of the Credential Center and Airport Training
Office. Relocate Employee Parking into the vacated Lost and Found space on the mezzanine. 
Cost Implications: $5,700,000 
Pros: 
(1)   This will decrease the cost of the project due to eliminating the scope to create a
better flow for onboarding new employees and renewing existing badges. 
(2)   This  will  minimize   impacts  to   credentialing  and  training  operations   during
construction. 
Cons: 
(1)   This will not provide the additional space needed for credentialing and training to
operate efficiently. 
(2)   This will not provide space for a waiting area so will not resolve congestion in the
credentialing and training spaces. 
(3)   This will not address the concerns for customers waiting in an open hallway above a
busy and loud security checkpoint. 
This is not the recommended alternative. 
Alternative 2  Do not reuse the vacated Meditation Room space for a consolidated waiting
room. 
Cost Implications: $6,000,000 
Pros: 
(1)   This option will reduce the budget for the project compared to alternative 3 
(2)   This will allow vacated space for another use in that area of the mezzanine 
Cons: 
(1)   This will not allow space for a waiting area which will not resolve congestion in the
credentialing and training spaces 
(2)   This will not address the concerns for customers waiting in an open hallway above a
busy and loud security checkpoint 
This is not the recommended alternative. 

Template revised September 22, 2016; format updates October 19, 2016.

COMMISSION AGENDA  Action Item No. _6e___                              Page 5 of 6 
Meeting Date: May 28, 2019 
Alternative 3  Create a new consolidated Employee Services Center 
Cost Implications: $7,264,000 
Pros: 
(1)   This will combine all onboarding and security compliance functions in one place 
(2)   This will create efficiencies for onboarding new employees 
(3)   This will abate regulated materials from the entire construction area 
(4)   This will create a more positive customer experience for Airport employees 
(5)   This will create a quieter environment for customers waiting in the lobby 
Cons: 
(1)   The construction could negatively impact operations for credentialing and training if
there are delays or changes to the schedule since notices of any change must be sent
out in advance to all customers 
(2)   A temporary facility will be needed for operations during construction 
This is the recommended alternative. 
FINANCIAL IMPLICATIONS 
Cost Estimate/Authorization Summary               Capital        Expense           Total 
COST ESTIMATE 
Original estimate                                 $7,264,000               $0      $7,264,000 
Previous changes  net (Lost & Found  
Capital)                                               $1,900,000                $0       $1,900,000 
Current change (Regulated Materials
Abatement  Expense)                       ($1,067,000)     $1,067,000             $0 
Revised estimate                                $8,097,000      $1,067,000      $9,164,000 
AUTHORIZATION 
Previous authorizations for Employee             $282,000              $0       $282,000 
Services Center 
Current request for authorization for             $1,385,000               $0      $1,385,000 
Employee Services Center 
Previous authorizations for Lost & Found           $470,000              $0        $470,000 
Total authorizations, including this request       $2,137,000               $0      $2,137,000 
Remaining amount to be authorized            $5,960,000     $1,067,000     $7,027,000 

Annual Budget Status and Source of Funds 
This project was included in the 2019-2023 capital budget and plan of finance in the amount of
$8,764,000. The budget was increased by $400,000 for the Lost and Found project. A further

Template revised September 22, 2016; format updates October 19, 2016.

COMMISSION AGENDA  Action Item No. _6e___                              Page 6 of 6 
Meeting Date: May 28, 2019 
$1,067,000 has been transferred from capital to expense to cover the abatement of regulated
materials. The funding source will be the Airport Development Fund and revenue bonds. 
Financial Analysis and Summary 
Project cost for analysis              $9,164,000 
Business Unit (BU)                  TERMB 
Effect on business performance     NOI after depreciation will increase 
(NOI after depreciation) 
IRR/NPV (if relevant)                N/A 
CPE Impact                        $.04 in 2021 
Future Revenues and Expenses (Total cost of ownership) 
The estimated future maintenance costs will be determined during design. 
ATTACHMENTS TO THIS REQUEST 
(1)   Presentation slides 
PREVIOUS COMMISSION ACTIONS OR BRIEFINGS 
April 23, 2019  The Commission authorized design of the Lost and Found Relocation
Project. 









Template revised September 22, 2016; format updates October 19, 2016.