Delta Biometrics:
Overview for Port of Seattle
September 10, 2019

Strategic Objectives

Secure and            Quick and            Enhanced
Accurate Identity         Convenient          Quality of Agent
Validation               Process              Interactions

DELTA BIOMETRICS

Solution Scope

Self-Service      Full-Service          TSA           Boarding
Kiosks         Counters/      Checkpoint        Gates
Bag Drop


Customers        Customer       A faster and     "One look and
can choose         record            more          you're on"
"Look" to        retrieval and      accurate way       integrated
retrieve their        ID check in         to validate          boarding
reservation         one step           identity           process

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Solution Topography


Delta Server
CBP Cloud


Delta DCS


NEC Edge Device
Gate Workstation       (e.g. NeoFace Camera)
Basic Workflow
1.  Image captured by NEC edge device, transmitted to CBP Cloud
2.  CBP responds to NEC with UID number or "no match"
3.  NEC passes to Delta Server which translates UID into PNR
4.  Delta DCS uses PNR to process transactions
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Protecting Privacy
Participation in biometrics is completely optional, with
?          no disadvantage to not participating
Customer awareness is supported by pre-travel e-mail,
airport signage, and PA announcements
Customer consent is confirmed at each touchpoint:
Kiosk: Customer accepts privacy policy to
activate camera
Counter: Camera is on pause until agent
receives verbal acceptance from customer
Gate: Cameras are turned perpendicular to
direction of boarding, allowing customers to
interact with the agent without being in view of
the camera
Biometric sample that is captured is an anonymous
photo; no matching is performed locally
The anonymous photo is transmitted from the edge
device over a hidden SSID dedicated to biometrics
All matching is performed within CBP TVS using
existing reference images:
US document holders (e.g. US passports and
visas): Reference image is the document photo
International visitors: Photo captured on entry
to the US
CBP TVS responds in terms of "no match" or UID
UID is a unique identifier for sharing customer
information between air carriers and CBP that predates
CBP TVS
UID data is returned without biometric data appended
Agent ultimately decides if identity is validated
Sample photos are discarded shortly after the
transaction is complete
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Self-Service Kiosk
1
4
2
5

4
3


1  Custom attachment to standard          3  Pedestal is not modified during
Embross v1 kiosk houses camera                      biometric upgrade, avoiding need for
units.                                                       construction work.
2  Attract screen UI adds facial            4  NEC processor housed inside locked
recognition look-up channel.                           enclosure attached to backside of
Camera is not activated until                            screen housing. This design reduces
customer accepts privacy policy.                        risk of device tampering. NEC
hardware detects and defeats third
party access
5  Dual cameras provide a wide field of
vision from fixed positions. No ADA
requirement exists for biometrics at
this time, so using standard kiosk
guidelines for range of customer
height that we can accommodate.

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Full-Service Counter / Bag Drop
1  Small form factor camera
unit with flexible
mounting options.
1
2  Field of vision set wide             2
and tall to cover diversity
of customer heights, but                                                       4
with a very shallow focus
to prevent capturing                                             3
background images.
Local processing by an
NEC processor under the
top cover.
3  Small auxiliary screen
provides agent with
reference image, match
status, Delta sync status,
PNR and flight number.
Touchscreen controls to
retrieve previous                                5
customers.
4  Camera captures image
and if match is returned
from CBP, the record is
brought to the top of
Delta DCS "SNAPP" (i.e.
same as boarding pass
scan.) In case of multiple
customers, the next
customer will
automatically follow
completion of the first
transaction. A flag             5     There is no UI display on the customer side. The
indicates "ID verified" in             experience is improved by not having to handle
SNAPP if match is                   boarding pass and ID at the same time as baggage. If
returned. Timatic pop-up          no match is found, agent reverts to traditional BP/ID
if secondary doc check              process. Delta's SOP is to have cameras on pause
needed.                        until customer gives verbal consent to use biometrics
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TSA Checkpoint
1  TSA Document Check
(TDC) solution in ATL is             1
same as LAX pilot test.                          2
2  Hardware is same NEC
NeoFace X2 device as
Delta boarding gate,
running custom TSA
software and interfacing
with TSA laptop
workstation.
3  CBP match takes the
place of ID check for
customers traveling to                              3                                4
international
destinations. BP scan
required until TSA
completes Secure Flight
integration.
4  TSA devices connected to
airport-provided wireless
network. Delta networks
cannot carry other
carriers' customer data.

TSA has expressed intent to deploy a new checkpoint solution for facial
recognition in 2019-2020. Delta is endeavoring to be the first carrier to
pilot the new TSA checkpoint solution.


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Boarding Gate

1
2


3


1    NEC NeoFace X2         2    Cameras paired 1:1       3    Agent UI on auxiliary
devices with Mimo             with workstations, but          touchscreen includes
agent-facing                     transfer data wirelessly          flight and customer info
touchscreens. Flexible           to centralized Delta              (e.g. departure
mounting options use           server to increase              countdown/boarding
clamps to avoid                 security and simplify            curve, customers
modification of                  field IT management.            on/left by cabin, Desko
millwork. High and low          Local messaging                 messages) and
cameras capture wide          between workstation           commonly used
range of customer              and camera to                  functionality (e.g. print
heights without                 automatically power            bag tag, BCN re-hook.)
adjustment. Local               on, check system
processing defeats              status, and sync paired
tampering and hacking.         workstation.

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2019 Deployment Roadmap

Q2                     Q3                     Q4

ATL

MSP   SLC   MCO

DTW                     DTW

LAX
SEA
T2


Curb-to-gate installations                 Gates-only installations                   Pending airport approval
Delta Partners Included in Scope

ATL                                                                 
DTW                                              
MSP                              
SLC                                        
MCO
LAX T2                                                                      
SEA                                                             
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