Minutes Exhibit D
SITA Smart Path TM Biometric-Enabled Passenger Processing BIOMETRIC ENTRY / EXIT PROGRAM April 18, 2018 ORLANDO INTERNATIONAL AIRPORT WILL BE FIRST TO UTILIZE BIOMETRICS TO EXPEDITE PRESS RELEASE INTERNATIONAL TRAVEL - SAL _ ; Renovated CBP facility at Airside 4 Biometric Exit gate at MCO Core Benefits Security Capacity Customer Service Security Benefits Positive biometric identification of international travelers is a CBP mandate E-Gates capture facial images which are compared with CBP reference images: the match percentage at MCO is high. E-Gates enhance security with automatic doors and sensors that detect and alarm for piggy-backing, reversing path after the gate opens and other. Capacity Benefits MCO continues to experience double-digit growth in international passenger volumes. Biometric Entry & Exit has provided: 50% improvement in FIS processing times 30% improvement in boarding times Customer Service Benefits In 2018, Orlando hosted 75 million visitors theme parks; conventions; sports venues; simulation and aerospace facilities; medical centers: etc. MCO is the first and last impression that air travelers have of Orlando. Customer service is an obligation to Orlando's local businesses and is one of GOAA's four (4) enterprise objectives. The Orlando Experience includes safe, comfortable, easy and speedy processing. The Biometric Entry and Exit Program meets all of those goals. Significantly reduced wait time in FIS for arriving International Passengers MCO E-GATE Implementation Commitment Biometric E-Gates at each international departures gate Phase1: 30 dual, triple, quad- lane e-gates Phase2: adding 8 double-lane e-gates Phase3: expansion continues in 2020 Serving 21 airlines 14 approved by CBP & now operational 4 tested & pending CBP approval 3 pending DCS modifications Excludes Canada, Bahamas, AerLingus Lessons Learned: Installation & Operations The technologies are not difficult Design the operations & use of space for ease of adoption Environmental factors may affect system performance Lessons Learned: Personally Identifying Information (PII) Biometric boarding uses existing airline and government data and systems. The airport has zero information about the traveler. Lessons Learned: Airline Integration Each Departure Control Systems (DCS) has airline-unique customizations Rigorous change controls & release cycles can add months to the implementation schedule Airline agreements will have a major influence MCO does not have exclusive or preferential use gates and requires the airlines use the MCO common use E-Gates. SITA Smart Path TM Biometric-Enabled Passenger Processing BIOMETRIC ENTRY / EXIT PROGRAM
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