6h Flight Systems Services Presentation
Item No. 6h_supp Meeting Date: January 28, 2020 Customer Service Operational Staff Services Julie Collins Director, AV Customer Service January 28, 2020 Customer Service Operational Staff Services Request: Authorization to add $2.26 million to the contract with Flight Services & Systems (FSS), for a total of $5 million, to provide augmented customer service staffing at Seattle-Tacoma International Airport through December 2020. 2 Customer Service Operational Staff Services Background: In 2018, the Port entered into a contract with FSS to provide "seasonal" customer service staffing assistance. Contract intent was to cover "hot spots" around the terminal during the peak travel season. Several factors, including steady passenger volumes and TSA staffing levels, impacted the original contract premise. 3 Customer Service Operational Staff Services 2020 Service Coverage and Long-Term Approach: Additional needs have emerged for customer service assistance, including the pre-book parking program and construction area impacts (e.g. North Satellite escalators) Working with Operations staff to identify ongoing needs for contracted customer service assistance including: construction projects/new facilities, future passenger volumes, required skill levels and alternative staffing models . 4 Customer Service Operational Staff Services Request: Authorization to add $2.26 million to the contract with Flight Services & Systems (FSS) for a total of $5 million, to provide augmented customer service staffing at Seattle-Tacoma International Airport through December 2020. 5
Limitations of Translatable Documents
PDF files are created with text and images are placed at an exact position on a page of a fixed size.
Web pages are fluid in nature, and the exact positioning of PDF text creates presentation problems.
PDFs that are full page graphics, or scanned pages are generally unable to be made accessible, In these cases, viewing whatever plain text could be extracted is the only alternative.