COMMISSION 
AGENDA MEMORANDUM                        Item No.          8d 
ACTION ITEM                            Date of Meeting        July 27, 2021 

DATE :     July 12, 2021 
TO:        Stephen P. Metruck, Executive Director 
FROM:    Jinah Kim, Senior Manager, Aviation Maintenance 
Matt Breed, Chief Information Officer, Information and Communication Technology 
SUBJECT:  Seattle-Tacoma International Airport Smart Restrooms (CIP #C801184) 
Amount of this request:               $2,630,000 
Total estimated project cost:           $1,300,000 
Estimated 10-year contract fees:       $1,380,000 
ACTION REQUESTED 
Request Commission authorization for the Executive Director to (1) proceed with the Smart
Restrooms plan to procure software and vendor services to implement a comprehensive, airport
specific custodial and analytics platform; (2) execute contract(s) for software, equipment, and
vendor implementation services  in a minimum of  four  Airport  public-facing restrooms;
(3)prepare design and construction bid documents for the related infrastructure work required
in the same number of restrooms; (4) use Port staff for implementation, (5) advertise and execute
small and major works contracts and utilize Port crews to perform the construction work; (6) 
authorize contracting authority for a contract for up to ten years for software license, service,
and/or maintenance fees  estimated at $1,380,000.  The amount requested for project
implementation is $1,300,000. Funding for the service contract will be incorporated into the
Aviation Maintenance annual expense budget. 
EXECUTIVE SUMMARY 
This project will competitively procure, implement, and evaluate a technology platform that will
serve as the airport standard for future customer-facing restroom remodels across Seattle-
Tacoma International Airport (Airport) terminals and public spaces. Once in place, the system will
be evaluated for suitability and gauged for customer acceptance with the intent that this
technology standard will become available for broader implementation as the Airport's publicfacing
restrooms are remodeled in coming years. The new platform will be used by Aviation to
meet customers' ever-increasing expectations for consistent restroom cleanliness, availability, 
and readiness. The Aviation Custodial Service team will rely on accurate and timely data produced

Template revised January 10, 2019.

COMMISSION AGENDA  Action Item No. 8d                                  Page 2  of 5
Meeting Date: July 27, 2021 
by the system to anticipate and proactively manage restroom demand while minimizing the cost
and environmental waste associated with premature replacement of restroom supplies. 
In recent years, small scale efforts to test partial technology solutions in the Airport's publicfacing
restrooms has given Custodial Services confidence that restroom users are looking for 
increased visibility to latest cleaning times, clearly identified nearby restroom alternatives,
reduced likelihood of encountering empty dispensers, and a simpler way to identify an open stall
in busy restrooms. 
Information and Communication Technology and Aviation Maintenance will complete this
project with a vendor selected through a request for proposal (RFP) process. The capital project 
is included in the 2021-2025 capital budget and plan of finance for $1,300,000. Recurring costs
estimated at $138,000 per year for up to ten years ($1,380,000 total) will be budgeted in the
Aviation operating budget beginning in 2022. Authorization for expansion of the technology
standard will be included with future restroom renovation project requests. 
JUSTIFICATION 
The Airport's restroom quality has been clearly identified as a leading customer satisfaction
indicator when passengers rate their airport experience, making significant improvements
required in order for the Airport to achieve its 5-Star Skytrax rating goals. 
To improve service to a 5-Star level while remaining cost and labor-efficient, Aviation
Maintenance has expressed strong support for a Smart Restrooms technology solution that can
be rolled out across the Airport's public-facing restrooms. Key components of such a system
include: 
(1)   Sensors to monitor product usage (paper towels, soap, etc.) 
(2)   Visual indicators for easy identification of open stalls 
(3)   Automated and unobtrusive people-counting/occupancy monitoring 
(4)   Digital signage to clearly inform customers of the most recent cleaning time while
appropriately redirecting customers to nearby, available restrooms when the location
is at a high level of use or is currently out of service. 
Diversity in Contracting 
Project staff will work with the Diversity in Contracting Department to determine if a direct
women-and-minority-owned business enterprise (WMBE) aspirational goal should be assigned.
Typically, subcontracting opportunities under technology projects are limited. 
DETAILS 
Scope of Work 
(1)    Competitively procure and implement a new Smart Restrooms technology platform. 

Template revised June 27, 2019 (Diversity in Contracting).

COMMISSION AGENDA  Action Item No. 8d                                  Page 3  of 5
Meeting Date: July 27, 2021 
(2)   Implement the required infrastructure improvements needed, in a limited number of
restrooms, to allow for successful installation and evaluation of the new technology
platform. 
(3)   Evaluate results for suitability and manageability with Aviation Custodial Services.
Evaluate customer response for overall satisfaction levels. 

Schedule 
Commission authorization                      2021 Quarter 3 
Procurement complete                        2022 Quarter 1 
In-use date                                       2023 Quarter 2 
Cost Breakdown                                     This Request           Total Project 
Software, Hardware and Vendor Services                   $120,000              $120,000 
Construction                                              $710,000               $760,000 
Port Labor                                                  $420,000               $420,000 
Total                                                         $1,250,000              $1,300,000 
ALTERNATIVES AND IMPLICATIONS CONSIDERED 
Alternative 1  Purchase a Smart Restrooms technology platform and install in 4-6 Airport 
customer-facing restrooms. Leverage this new technology standard in future restrooms remodels
at the Airport. 
Cost Implications: $1,300,000 Capital/$138,000 Annual support costs. 
Pros: 
(1) Meets Airport Custodial Services and AV Customer Service teams' business
requirements for a best practice technology toolkit for restrooms. 
(2) Proactively  directs customers to available stalls and alternative restrooms, better
spreading peak demand across the Airport. 
(3) Improves the Airport customer experience in pursuit of an elevated Skytrax rating. 
(4) Improves efficiency and effectiveness of Custodial staff who routinely leverage the
system's data to better tailor custodial services to each restroom's needs. 
Cons: 
(1)   Capital funds are not available to other projects. 
(2)   Adds approximately $138,000 in annual support costs to the Aviation budget. 
(3)   Requires infrastructure investment and construction resources at each restroom to
support a Smart Restroom's additional electrical and data connectivity needs (wi-fi &
blue tooth). 
This is the recommended alternative. 


Template revised June 27, 2019 (Diversity in Contracting).

COMMISSION AGENDA  Action Item No. 8d                                  Page 4  of 5
Meeting Date: July 27, 2021 
Alternative 2  Delay or eliminate plans for a Smart Restrooms procurement. 
Cost Implications: $0 
Pros: 
(1)   Capital funds are available for other projects. 
(2)   No maintenance/support cost increase to the Aviation annual operating budget. 
Cons: 
(1)   Aviation Custodial Services staff will continue to rely on their current processes, leading
to continued product waste and a suboptimal schedule-based approach to timing
restroom service. 
(2)   Delays/eliminates opportunities for elevating the customer experience in the Airport's 
customer-facing restrooms. 
This is not the recommended alternative. 
FINANCIAL IMPLICATIONS 
Cost Estimate/Authorization Summary              Capital        Expense           Total 
COST ESTIMATE 
Original estimate                                 $1,300,000               $0      $1,300,000 
AUTHORIZATION 
Previous authorizations                             $50,000                0         $50,000 
Current request for authorization                $1,250,000               $0      $1,250,000 
Total authorizations, including this request       $1,300,000               $0      $1,300,000 
Remaining amount to be authorized                    $0             $0             $0 
Annual Budget Status and Source of Funds 
This project was included in the 2021-2025 capital budget and plan of finance estimated at
$1,300,000. The project will be funded with the Airport Development Fund. 
Financial Analysis and Summary 
Project cost for analysis              $1,300,000 
Business Unit (BU)                  Terminal Building 
Effect on business performance     NOI after depreciation will increase due to inclusion of
(NOI after depreciation)             capital (and operating) costs in airline rate base. 
IRR/NPV (if relevant)                NA 
CPE Impact                       $.01 in 2023 
Future Revenues and Expenses (Total cost of ownership) 
Annual recurring service, license, or maintenance fees, estimated at $138,000 per year, will be
budgeted in annual operating budgets beginning in 2022. The estimated total over a ten-year

Template revised June 27, 2019 (Diversity in Contracting).

COMMISSION AGENDA  Action Item No. 8d                                  Page 5  of 5
Meeting Date: July 27, 2021 
contract term is $1,380,000. Authorization for this funding will be received through the annual
Aviation Division expense budgeting process. 
ATTACHMENTS TO THIS REQUEST 
None 
PREVIOUS COMMISSION ACTIONS OR BRIEFINGS 
None 















Template revised June 27, 2019 (Diversity in Contracting).