An Innovative Customer Service Proposal 1 Item No. 6c supp Meeting Date: April 11, 2017 New Luggage Service Provides A Competitive Advantage • Guests check bags and receive boarding passes while on their ship • Guest luggage transported directly to Sea - Tac Airport • Guests can easily explore Seattle before their flight departs • Visitor spending increases the economic i mpact of cruise • Program alleviates luggage congestion at cruise terminal and at airport 2 Customer Experience 3 4 New Luggage Service Enhances the Guest Experience Cost and Community Benefits *Visit Seattle Estimate Cost Estimate at 41% participation  208,520 passengers  $6.55 per passenger  Estimated expense: $1,365,806 Visitor Spending at 41% participation  208,520 passengers  $ 63.64 per passenger*  Estimated spending: $13.3 Million 5 A Partnership For Success 6