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'r-s San Francisco International Airport Quality Standards Program January 1, 2014 San Francisco International Airport Quality Standards Program January 1, 2014 Page 1 of 5 Overview The San Francisco Airport Commission hasadopt'd the Quality Standards Program ("QSP" or "Program") as referenced in the Airpmt Rules and Regulations. The Program is being implemented to enhance security and safety at San Francisco International Airp01t. The Program applies to any rm, including airlines and their service providers1 (collectively, "Covered Employers") which employ personnel involved in performing services which directly impact safety and/or security. The Program is pait of the Airport's Rules and Regulations. Covered Employers will still be required to be in compliance with all other applicable Airport operating requirements, including those in their respective leases and permits, Rules and Regulations, and Airport Directives. General Standards The Program will focus on four general areas: Section General Standards 6 Hiring practices High School Diploma or equivalent work experience English prociency 0 Training Initial Training Program, Recurrent Training Program and record retention guidelines 0 Equipment standards Routine maintenance program Response time for non-routine maintenance A User Check Log 0 Compensation Currently, minimum hourly wage is $13.16 with Benets. Compensation and Benefits Covered Employers are required to provide a minimum compensation and benefits offering for employees engaged in such services. The implementation of a compensation and benets package in response to the Program shall not result in the reduction of the overall value of the existing compensation and benets program. 1 The food and beverage concessionaires and retail tenants do not engage in activities that impact safety and security. Some concessionaires have AOA access specically to get to the trash compactors. The QSP now claries that concessionaires are not included under covered employers. San Francisco International Airport Quality Standards Program January 1, 2014 Page 2 of S A bona de Collective Bargaining Agreement (CBA) between covered employers and labor organizations representing covered employees shall take precedence over all or any portion of the QSP compensation and benets requirements, provided that such waiver is set forth in such agreement in clear and unambiguous terms. Covered employees employed prior to August 19, 2009, who have opted out of health insurance and, in lieu thereof, have been receiving an additional $1.25 per hour to the QSP minimum rate, shall not have their compensation reduced by the QSP provided that they submit proof of health care coverage from another source by April 1, 2010, and thereafter on an annual basis. Except as specically provided hereinabove with reference to employees employed prior to August 19, 2009, the provisions of the QSP shall otherwise apply in all respects to covered employees. Compensation The QSP rate shall increase such that it remains at all times $0.50 above the current MCO rate. The Airport Director will provide for an annual review of the QSP minimum wage rate. Benefits QSP employers are to provide twelve (12) paid days off and ten (10) unpaid days off per year per the MCO. All covered QSP employers must comply with the City's Health Care Accountability Ordinance ("HCAO") minimum health coverage standards. Health coverage must become effective 30 days after the first day of work for all covered employees. Health Care Accountability Ordinance Waiver Under the HCAO, employees may voluntarily waive the health care coverage offered by an employer if the employee signs a voluntary waiver and provides a current copy of insurance certifying that s/he has health care coverage from another source. This proof of insurance coverage must be submitted annually to the employer and be available for inspection by Airport staff or QSP auditor. Employees may revoke this voluntary waiver at any time. Under the QSP, an employer is not required to pay a fee to the City if an employee signs a voluntary waiver or when a CBA takes precedence over the QSP benefit requirements. Lu San Francisco International Airport Quality Standards Program January 1, 2014 Page 3 of 5 Types of Employees Covered by the Program The Program is applicable to employees of Covered Employers who: (1) require the issuance of an Aiiport badge with Aireld Operations Area ("AOA") access and work in and around the AOA in the performance of their duties; or (2) are directly involved in passenger and facility security, including checkpoint screening, passenger checkin, skycap and baggage check-in and handling services, and AOA perimeter control. The Program is applicable to all existing Covered Employers as well as new entrants. Those Impacting Security A Employees in this category include those directly engaged in performing checkpoint security screening, passenger check-in activities, skycap and baggage checkin and handling services, and AOA perimeter control. Part 1544 of the Transportation Safety Regulations ("TSR") governs air carriers and their Covered Employers and sets forth basic quality standards for all areas outlined above, except compensation. Airport Staff has developed enhanced quality standards for Covered Employers in this category to ensure the highest level of security at San Francisco International Airport. Standards will be deemed updated to reflect changes in TSR Part 1544 or other changes to TSR which may be pertinent to the application of this program to covered employees. Standards for Covered Employers in this category are on Attachment A. Those Impacting Safety Employees in this category include those directly engaged in activities, which may impact safety within the AOA. These employees include but are not limited to the following: A Employees providing ramp handling functions including aircraft cleaning, fueling, and baggage/cargo handling; A Employees operating catering vehicles regularly on the AOA for the purpose of servicing aircraft; A Other employees issued an Airport badge with AOA access working in and around the AOA in the performance of their duties including maintenance of Aircraft, Ground Service Equipment, Baggage Handling Systems and Passenger Boarding Bridges. Standards for Covered Employers in this category are on Attachment B. San Francisco International Airport Quality Standards Program January 1, 2014 Page 4 of 5 Process Certication A certication process will include meeting with QSP staff to review the Program. The criteria outlined on Attachments A and/or B will be reviewed with each covered employer by the Airport's Aireld Operations and Aviation Security staff. Third Party Vendors When staff is satised that a Covered Employer in this category is in compliance with the Program, an operating permit will be issued. Any airline desiring to contract for these types of services with a third party vendor that has not yet been certied must contact Aviation Management to begin the review process. The operating permit will outline the permitted services as well as the conditions under which business must be conducted at the Airport. Airlines and Service Providers Lessee and permittees are required to comply with the Airport Rules and Regulations, including the Program, pursuant to their respective agreements. Annual Certification and Audit Rights Each year, each Covered Employer shall deliver to the Airport Director a statement certifying that it is in compliance with the Program. The Airport reserves the right to review and audit such compliance at any time. Airport staff will conduct all audits to ensure continuing compliance. If at any time a Covered Employer is found to be out of compliance, the Airport will give notice to the Covered Employer and allow a reasonable cure period to address the noted deciency, unless such deciency is considered an endangerment, at which point operations must cease until the deciency is corrected. Such notice to third party Covered Employers will include a copy to all known airlines contracting for the Covered Employer's service at the Airport. Default Any non-compliance with the Program will be considered a default under the Covered Employer's agreement with the Airport. If the default is not cured within the time period specied in the Airport's notice, the Airport may exercise all remedies available to it including but not limited to the imposition of nes and the termination of any and all agreements with the Airport. Non-Compliance Upon receipt of any notice of non-compliance with the Program, the Covered Employer must promptly take action to cure such non-compliance. If the non- conformance is not cured within the time period specied in the Airport's San Francisco International Airport Quality Standards Program January 1,2014 Page 5 of5 notice, the Airport may exercise all remedies available to it including but not limited to the imposition of nes, restitution for employee back wages, interest on all due and unpaid wages (per the State'Labor Code) andsthe termination of any and all agreements with the Airport. Fines If a Covered Employer defaults with respect to any requirement of the Program, the Airport Director may elect to impose a ne equal to $200.00 per Violation, per day. The Airport's right to impose such nes shall be in addition to and not in lieu of any and all other rights available to the Airport. Such ne amount may be increased from time to time at the discretion of the Airport Director. Employer Retaliation Prohibited Covered Employers shall not discharge, reduce in compensation, or otherwise discriminate or retaliate against any covered employee for notifying the Airport about a Covered Employer's noncompliance or anticipated noncompliance with the Program, for opposing any practice proscribed by the Program, for participating in proceedings related to the Program, or for asserting his/her rights under the Program by any lawful means. Attachment A AIRPORT QUALITY STANDARDS PROGRAM Covered Employers Impacting Aviation Security 1. General Standards a. Provide a local management (in most cases, the'authorized signatory) point of contact, telephone number and email, and immediately notify Aviation Security of any changes. b. Provide name, 24hour telephone and email of Company Security Dilector/Manager, and immediately notify Aviation Security of any changes. 0. Telephone notication to Secu11ty Access Ofce of: i. telminated employees ii. lost/stolen badges ' iii. lost/stolen Airport-issued security keys. d. Immediately return terminated employee Airport I.D. badge and (if applicable) Airport-issued security keys to Security Access Ofce. 2. Personnel a. Background investigation 1equirements include: i. All employees must undergo and pass TSA Criminal Hist01y Recmds Checks and Seculity Threat Assessment p1ior to issuing an Ai1port ID badge. ii. If company mandated drug testing is performed, provide name and address of the facility and 'equency. 3. Training a. Company personnel must complete Ai1p01t training which includes: i. Computer-based Security Identication Display Area training, for AOA badge applicants, or com puter-based Security Awareness Training for Sterile and Terminal badge applicants. b. Describe and provide sample materials from employee orientation training program that includes. i. Airport Rules and Regulations ii. SFO "Security Enforcement Program" iii. SFO "Use ofAirport ID Media and "ESCORT" Authority Procedures iv. Other relevant Airport Operations Bulletins or Security Directives v. For employees with AOA access, pedestrian safety training highlighting all hazards including moving vehicles, jet bridge movement areas, and the purpose of warning bells and warning lights. 4. Equipment Standards 011 an annual basis at the end of the calendar year, provide inventory to Security Access Ofce of all AOA vehicles requiring ramp pass. Attachment A Page I Attachment B AIRPORT QUALITY STANDARDS PRQGRAM Covered Employers Impacting Aireld Safety 1. General Standards a. Provide a site (on or adjacent to the Airport) for scheduled and unscheduled repairs and maintenance of company equipment. b. Secure Airport approval for an area to stage equipment when not in use. c. Supply Airport with names, titles and 24-hour phone numbers of management and shift supervisory personnel. 2. PerSonnel a. Company personnel who perform job functions in the covered categories must meet the following criteria: i. High School graduate, GED, or an equivalent combination of education and experience; ii. Be physically t to perform the duties of the job; iii. Be procient in English. b. Personnel whose job duties require operation of a motor vehicle on the Aireld must also: i. Possess a valid California Drivers License; ii. Successfully complete all Airport Security Access Ofce requirements (training & tests) to obtain Aiiport AOA driving privileges; iii. Cannot have a reckless driving or DUI conviction within previous 24 months. 0. Companies with personnel who operate motor vehicles on the Aireld must also enroll in the California Department of Motor Vehicles "Pull Program" to receive notication should their personnel lose their California Drivers' Privileges. 3. Training a. In addition to TSA mandated SIDA training administered by the Airport, covered companies must have an approved new employee training program that includes Airport Rules and Regulations governing: Attachment B ' Page 1 i. Security Awareness & Security Identication Display Area (SIDA) requirements ii. Vehicle Operations iii. Aircraft Operations iv. Hazardous Materials handling procedures v. Litter, FOD, and debris control. b. Training proglam must also include: i. Ground service equipment operation ii. Safe d11v1ng on the AOA (video) iii. Interline baggage operations iv. Pedestrian safety training highlighting all hazards including moving vehicles, jet bridge movement areas, and the purpose of warning bells and warning lights v. Training on provisions of Airport Vehicle Impound Program vi. Fueling procedures. 4. Recurrent Training a. Must conduct reculrent training on a minimum of an annual basis; b. Must conduct safety meetings on a minimum of a monthly basis. 5. Equipment Standards a. Maintenance must have a GSE (Ground Service Equipment) Preventative Maintenance Program that includes the following. i. Periodic safety inspection schedules for each type of motorized equipment; ii. Procedures for taking mechanically unsound equipment "out of service"; and iii. Daily User Check Program for each type of motorized equipment. This checklist must include provisions for inspection of: Tires Head, tail and brake lights Horn Parking brake Handrails and guards Walk-around uid leak check. b. Maintain all GSE maintenance records for a minimum of 24 months. 0. Inventory provide the SFIA Security Access Ofce an inventory listing of all motorized equipment annually. d. Will be subject to the provisions/standards contained in the Airport Vehicle Audit Oversight Program and the Vehicle Impound program. Attachment B Page 2 6. Quality Standards Handling Service Providers - Management and Oversight a. Each vendor shall establish and carry out. an internal quality assurance program to include: i. A procedure to monitor performance, including incident reports and personnel feedback, to identify existing problems or potential causes ofproblems1n assigned security duties; ii. A procedure for corrective action to ensure that existing problems that have been identied are corr;ected iii. A procedure for preventive action to ensure that potential causes of problems that have been identied are remedied; iv. An internal audit program to audit the vendor's organization for compliance with (1) Federal regulations and security programs and (2) . Airport requirements; v. Unless otherwise authorized by the Airport, a director of quality assurance who is independent from operations and training functions and who manages the quality assurance program; vi. Will have a representative in attendance at monthly ramp safety meetings. b. Annually, and upon change of assignment or required information, the QSP covered employer shall identify to the Airport the name, address, telephone, fax number, and e-mail address, if applicable, of a regional or corporate employee performing the quality assurance functions identified above. 0. All permitted use space must be maintained in a clean and safe condition. areas must be scrubbed as needed, fence lines clear of trash and any , Ramp outside equipment storage/maintenance areas maintained in a professional manner. Attachment B Page 3 /O
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