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San Francism n'zen'nafcma Ain'pmn January '1, 2014 San Francisco International Airport Quality Standards Program January 1, 2014 Page 1 of5 greater The San Francisco Airport Commission hasadopted the Quality Standards Program ("QSP" or "Program") as referenced in the Airport Rules and Regulations. The Program is being implemented to enhance security and safety at San Francisco international Airport. The Program applies to any rm, including airlines and their service providers1 (collectively, "Covered Employers") which employ perschmel involved in performing services which directly impact safety and/or security. The Program is part ofthe Airport's Rules and Regulations. Covered Employers will still be" required to be in Compliance with all other applicable Airport operating requirements, including those in their respectivr: leases and permits, Rules and Regulations, and Airport Directives. General Standards The Program will focus on four general areas: Section . General Standards 0' Hiring practices High School Diploma or equivalent work ' experience English proficiency 0 Training Initial Training Pregram, Recurrent Training , Program and record retention guidelines 0 Equipment standards Routine Iliaintenance program. Response time fornonroutine maintenance A User Check Log , , 0 Cclnpensation Currently, minimum hourly wage is ' $13.16 with Benets. Compensation and Benets Covered Employers are required to provide a minimum compensation and benefits offering for employees engaged in such services, The . iimplementation of a cornpenSationand benets package in rcsponseto the Program shall not result in the reduction ofthe. overall value of the existing Compensation and benefits program. 1 The food and beverage concessionaires and. retail tenants do not engage in activities that impact safety and security. Some concessionaires have ADA access specically to get to the trash compactors. The QSP now claries that concessionaires are not included under covered employers. San Francisco International Airport Quality Standards Program January I, 2014 Page 2 off) A bona fide Collective Bargaining Agreement (CBA) between covered employers and labor organizations representing covered employees shall take precedence over all or any portion of the QSP compensation and benets requirements, provided that such waiver is set forth in such agreement in clear and unambiguous terms. Covered employees employed prior to August 19, 2009, who have opted out of health insurance'and, in lieu thereof, have been receiving an additional $1.25 per hour to the QSP minimum rate, shall not have their compensation reduced, by the QSP provided that they sobmit proof of health care coverage from another source by April I, 2010, and thereafter on an annual basis. Except as specically provided hereinabove with reference to employees employed prior to August 19, 2009, the provisions of the QSP shall otherwise apply in all respects to cot/cred employees. CompenSation The QSP rate shall increase such that it remains at all times $0.50 above the- eurrent MCO' rate. The Airport Director will provide for an annual review of the QSP minimum Wage rate. Benets ' QSP employers are to provide tWCIVe (12) paid days off and ten (10) unpaid days offper year per the MCO. All cot/cred QSP employers must comply with the City'sI-lealth Car'e' Accountability Ordinance ("I-ICAO")_ minimum health coverage standards. Health coverage must become effective 30 days. after the rst day of work for all covered employees. Health Care Accountability Ordinance Waiver Under the HCAO; employees may'voluntarily waive the liealth care coverage offered by an employer if the employee signs a voluntary waiver and provides a current copy elf-insurance certifying that 31116 has health care coverage from another source. This proof of insurantm coverage mustbe submitted annually to. the employer and be available forinspection; by Airport staff or QSP auditor; Employees may revoke this voluntary waiver at any time! Under the QSP; an employer is not required to pay a fee to the City if an employee signs: a Veliintai'y'waiver01"vvhen a CBA takes precedenoeover the. QSP benet requirements, San Francisco International Airport Quality Standards Program January 1, 2014 Page 3 of 5 Types of Employees (Covered by tl11e_E~_1___gg1;g/nj1 The Program is applicable to employees of Covered Employers who: (-1) require the issuance of an Airport badge with Aireld Operations Area ("ADA") accessm work in and. around the AOA in the performance of their duties; or (2) me directly involved in passenger and facility secu1ity, including checkpoint seieening, passenge1 checki11,skycap and baggage checkin and handling se1vices, and AOAp61uncrei control. The-1ProgramIS appliCable to all existing Covered Employers as well as new entrants. "ll'hose Impacting Security A Employees111 this category include those diiectly engaged111 performing checkpoint security screening, passenger checkin activities, skyeap and baggage check-inand handling se1vices, and AOA pedmeter control Part 1544 ofthe TransportationSafety Regulations ('fTSR") governs air caniers and their Covered Einployers'and Sets forth basic quality standards for all areas outlined above, except Compensation. Airport Staff has developed enhanced quality standends fc1 Coveled Employels111 this categmy to ensure the highest level of secu1ify at San Francisco Intemational Airport. Standmds will be deemed updated to reect changesIn TSR Pa1t 1544 01 othel changes to TSR which may be pertinent to the application ofthis program to covered employees. Standards fer Covered Employers in this category are, on Attachment A. These Impacting Safety ' Employees in this category inclnde those directly engaged in activities, which may i111paCtsafety'iivithi11 the'AOA. These employees include but are not limited to the following: A Employees previdin'g'r'am'p handling fundtions including aircraft cleaning, fueling, and baggage/Cargo handling; A Emloyees operating", catering Vehicle's regularly 011 the AOA for the purpose: of servicing aircraft; 6* Other employee's isSued an Airport- badge withAOA access working. in, and aroundthe AOA in the performance oftheii duties including 111ai11tenance ofA1101aft Ground Service Equipment, Baggage Handling Systems and Passenger Boarding Bridges. Standards for Covered Employers in this category are on Attachment B. San Francisco Internationai Airpott Quality Standards'Program January 1., 2014 Page 4 of5 Process Certification A certication process will include mecting with QSP staff to review the Program. The criteria outlined on Attachments A and/or 13 will be reviewed with each covered employer by the Airport's Aireld Operations and Aviation Security staff. ' ' Third Party Vendors . ' Whenstaff is satised that, a CoVercd Employer in this category is in compliance with the Program, an operating permit will be issued. Any airline desiring to contract for these types of services with a third party vendor that has not yet been, certified must contact Aviation Management to begin the review process. The operating permit Wiil outline the permitted services as well as the conditions under which business must be conducted at the Airport. Airlines and Service Providers Lessee and perm ittees are required to comply with the, Airport Rules and Regulations, including the Program, pursuant to "their respective agreements. Annual Certification and Audit Rights Each year, each Covered EmplOyer shalt deliver to the Airport Director 3.. statement certifying that it is in compliance with the Program. The Airport reserves the right to review and audit such compliance at any time. Airport staff wili conduct all audits to ensure continuing compliance. If at any time a Covered Employer is found to be out of compliance, the Airport will give notice-to the Covered Employer and allow a reasonable cure period to address the noted deciency, unless such deciency is considered an'endangennent, at which point operations must cease untii the deciency is corrected. Such notice to third party Covered Empioyers will include a copy to all known airlines contracting for the Covered Employer's service at the Airport. Defau It Any non-compliance with the Program will be considered a default under the Covered Empioyer'S: agreement with the Airport. If the. default is not cured within the time period specied in the Airport's notice, the Airport may exercise all remedies aveiiable to it including but not limited to the imposition of nes and thetermination of any and all agreements with the Airport. NGui-Compliance- ' Upon receipt of any notice of noncompliance with the Program, the Covered Employermust promptly take action to cure such non~compliance. ifthe non" conformance is not cured within the time period specied in the Airport's San Francisco International Airport Quality Standards Program January 1, 2014 Page 5 of 5 notice, the Airpon may exercise all remedies available to it including but not' limited to the imposition of tines, restitution for employee back wages, interest on all due and unpaid wages (per the State'Lalgcr Code) and-the termination ofany and all agreements with the Airport. Fines ' if a' Covered Employer defaults with respect to any requirement ofthe Program, the Airport Director may enact to impose a ne equal to $200.00 per Violation, per day. The Airport's right to impose such nes shall be in addition to and not in lieu of any and all other rights aVailable to the Airport. Such tine amount may be increased from time to time. at the discretion of the Airport Director. ' Employer Retaliation Prohibited Covered Employers shall not discharge, reduce in compensation, or otherwise discriminate or retaliate 'against'any covered employee for notifying the Airport about a. Covered Employerls noncompliance or anticipated noncompliance with the Program, for Opposing any practice proscribed by the Prgrarn, for'participati'ng in presseedings related to' theProgram, 01' for aSSeiting his/her rights under the Program by any lawful means. Attachment A u-~-rwme~=nu'r Covered E111pioye1s impacting Aviation Security 1. General Standards a. Provide a local management (111 most cases, the'authorized signatory) point of Contact, telephone number and email, and immediately notify Aviation Security ofany changes. - b. Provide name, 24-hour telephone and email of Company Security Director/Manager, and immediately notify Aviation Security of any changes. 0. Telephone notication to Security Access Ofce of: I i. terminated employees ii. lost/stolen badges iii. " lost/stolen Aii'pOitissued security keys. d. Immediately return tenninated employee Airport I.D. badge and (if applicable) ' Airportissued scoui'ity keys to Security Access Ofce. 2. Personnel a. Baclcoround investigation 1'equ1'1e1nents include: i. All employees must undeigo and pass TSA C111111nai H1sto1y Reco1cls Checks and Seem1ty Th1eat Assessment 111101 to issuing an Airport 1.D. badge. ii. Ifcompany mandated drug testing is pe1'fo1med, provide name and address ofthefacility and nequency .3. Training a Company peisonnel must 901nplete Ailpoit t1aining which inc_:ludes i. Computer--based Secmit'y Identification Display A1eat1aining, f01 AOA~ badge, applicants, orcoinputei-based Secmity Awane'neSS Twining fo1 Steriie and T'e1m 111a] badge applicants 13. Dewibe and plovide sample111ate'ri'als 110111 employee '61ielitation ti'alumg p1ogiam that includes: 1. Ahpmt Rules and Regulations ii. SFO "security Enforcement Progi'aln"' 111.. SFO "Use ofAirpoxtE) Media and "ESCORT" AuthorityProcedures iv. Other i'eleVa'nt'Aii13011: Operations Bulletins 01 Secljnity Directives v; F01 employees with AOA access, pedest1ian:- safety training highlighting all hazards includingmovmg Vehicles,.je't 151'1dge 111oven1e11ta1'eas, and the pu1pose of wamingbells and 1713111mg lights. V 4. Eguigment Standards 011 an annual basis at the end ofthe calendar year, provide inventmy to Security Access Office of all AOA vehicles requiring ramp pass. I Attachment A Page Attaehrnenr B AHRPGIE___@UAL1[\~1T'Y STANDARDS l?"@GlAlVl (Covered [Employers impacting Airfield Safety ll. Gene:all Standmds a. Provide a site (on or adjacent to the Airport) for scheduled and unscheduled repairs and maintenance of company equipment. 1). Secure Airport approval for an area to stage equipment when not in use. 0. Supply Airport with names, titles and 24-hour phone numbers ofmanagement and shi: supervisory personnel. 2. Persmmel a. Company personnel who perform job, functions in the covered categories must, meet the following criteria: - i. High School graduate, GED, or an equivalent combination of education and experience; ' ii. Be piiysiCally ft to perform the duties of the job; iii. Be procient'in English. 11. Personnel whosejob duties require operation of a motor vehicle on the Aireld must also: 1. Possess a valid California Drivers License; ii. Successfully complete all Airport Secu1ity Access Ofce requirements obtain A11po1t AOA driving privileges; "(training& tests) to Cannot have a reckless driving. or DUI conviction withinprevious 24 months 0, Companies with personnel who operate 1n0t01 vehicles on the Aireld must also emoil111 the California Department of Motor Vehicle's "Pull Pro'gr'am" to 1eceive notication should 111311 personnel lose their California Drivers' Privileges. '3. Training a. In addition to TSA mandated SIDA training administered by the Airpmt, covered companies must have an approved new employee training program that includes-Airport Rulesfand Regulations gOVerning: ' AttachmentB Page 1 ilk/{Ll i. Sedurity Awareness & Security identication Display Area (SlDA) requirements ii. Vehicle Operations iii. Aircraft Operations iv. Hazardous Materials handling procedures v. Litter, FOD,.and debris control. ' b. T1a1n111g p1og1a111n1ust also include. i. Ground service equipment ope1ation ii. 'Safe driving onthe ADA (video) ' iii. Interline baggage operations iv. Pedestrian safety training highlighting all hazards including moving vehiclesJet bridgemovement areas, and the purpose of warning bells and warning lights v. Training 011 provisions of Airport Vehicle Impound Program ' vi. Fueling procedures. 4. Recurrent Training a. Must conduct recurrent training on a minimum of an annual basis; b. Must conduct safety meetings on a minimum of a monthly basis. 5. Eguipmenf Standards a Maintenance~ 111jus't. have a GSE (_G1ou11d, Sen/ice Equipment) Preventative MaintenanceProgram that includes the following: i. PeriOdic safety inspection schedules 101 each type of motmizecl etluipme'nt'; ii. . Piocedines for taking mechanically unsound equipment "out of service';and. iii. Daily User Check Program for each type of motorized eQuipment. This checklist must include provisions for inspection of: Tires 0006.06 Head, tail and brake lights Horn Parking brake Handrails and guards Walkarou11d uid leak check. b. Maintain all GSE maintenance records for a minimum of24 months. ' c. Inventory previde the SFIA Security Access Office an inventory listing of ail motorized equipment annually, d. Will be subject to thesprovisions/standards contained in the Airpo1t'Vehicle Audit Oversight Program and the Vehicle impound pregram. Attachment B Page 2 6. Quality Standards tiaggjling Service Providers " Maiagement and. Oversight a. Each vendor shall establish and carry out. an internal quality assurance program to include: i. A procedure to monitor performance, including incident reports and personnel feedback to identify existing problems or potential causes ofproblems111 assigned secu1ity duties; ' ii. Aprocedure for corrective action to ensure that existing problems that have been Identifed are corrected; , iii. A procedure for preventitre action to ensure that potential causes of problems that have been identied are remedied; iv. An internal audit program to audit the vendor's organization for compliance with (1) Federal regulations and security programs and (2) . Airport requirements; . V. Unless otherwise authorized by the Airport, a director of quality assurance who is independent frorn Operations and training functions and who manages the quality assurance program; vi. Will have a representative in attendance at monthly ramp safety meetings. b. Annually, and upon change of assignment or required infonnaticn, the QSP covered employer shall identify to the Airport the name, address, telephone, fax number, and e~mail address, if applicable, of a regional or corporate employee perfdrming the Quality assurance functions identied above. "0. All permitted use'space must be maintained in a clean and safe condition. areas must be's'crubbed as needed, fence lines clear oftrash and any , Ramp outside equipment storage/maintenance areas maintained in. a professional manner. V Attachment B Page 3
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