8a attach
Item No.: 8a_attach Date of Meeting: 7/26/2011 Concessions Stakeholder Involvement & Worker Retention Aviation Concessions Business July 26, 2011 Stakeholder Process Schedule Scope and schedule development May (complete) Independent Facilitator May (complete) Invitations to six stakeholder groups May (complete) Articulate vision & goals June (complete) Draft principles and practices June (complete) Best practices research June/July (complete) Initial stakeholder engagement July/August Draft "Principles and Practices Guidance" September Stakeholder review and input October Final draft and recommendations November 2 Stakeholders Large Concessionaire Companies Concession Workers Small/Disadvantaged Business Enterprises Current Independent Operators Prospective Local Operators Airlines Traveling Public 3 Articulate Principles & Practices Customer Experience Social and Financial Environmental Stewardship Responsibility Selection Process 4 Best Practices Research Operator Mix Leasing Methods Concept/Brand Selection Small Business/ACDBE Goals Worker Retention Ownership Concentration Environmental Innovation 5 Worker Retention Relatively new concept in airport concessions Utilized during major transitions in concession programs With multiple prime concessionaires, move toward use of worker "pool" structure Issues: Certainty for current workers vs. impact on new concessionaire(s) Impact on smaller or specialized concessionaires 6
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