Thank you, Commissioners, Port Executives and Staff, especially
Dawn Hunter and Khalia Moore. 
My name is Jolene Jewett. I am the Corporate Administrator for
Pallino and have been with the company since 1998. Pallino has
operated in the Central Terminal since 2005. 
Two weeks ago at the last Commission Meeting, Pallino and
other members of the Small Business Airport Action Committee
expressed concerns about the viability of the airport concession
program and that not enough was being done to address the
unique concerns and situation of the small, woman and
minority owned businesses at the airport. 
Since then, there have been several meetings and discussions
with both Commissioners and ADR staff. We appreciate the
outreach, recognition of our situation and the willingness to
work together. Progress has been made on a few minor issues. 
On the major issue  the fact that the lease terms and
arrangements that worked in a Pre-COVID environment are no
longer viable in a Post- COVID world - we continue to hit the
roadblock of presumed gifting of public funds and are stalled.

If there ever was a time to consider exceptions to the status
quo, now is it. The sooner we can get beyond "why not"
something can be done and focus on "how" it can be
accomplished, the closer we can get to a viable solution. To
that end, the COVID Recovery Plan that was part of our April
19th letter to the Commission remains a viable roadmap for a
solution. 
Any assistance you can provide to get us beyond the current
roadblocks would be appreciated. 
Before closing, there is one operational matter that we could
use assistance with  and that is, timely and accurate traffic
information so we all can forecast and optimize our plans for
what little business does exist. 
Currently we get traffic information from TSA forwarded to us
via the ADR group. Delivery is sporadic. Just recently from April
26th to May 8th we had no information and the forecast
beginning on May 3rd arrived on May 8. 
In contrast, concessionaires are required to report daily sales
weekly.

And we are asking you to help us with this? 
Thank you for your consideration. We will submit a written
copy of this testimony for the record.