FlyHealthy@SEA Airport Recovery Program Briefing

September 8, 2020
Lance Lyttle, Aviation Division Managing Director
Julie Collins, Aviation Customer Experience Director

A Multi-Layered Approach: Goals
Maintain a safe, healthy airport environment

Restore confidence in air travel

Renew enthusiasm for travel

Return passenger volumes and economic vitality

Position for future public health emergencies
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State of SEA
Passenger Volumes:
Daily average of 17,000  19,000 passengers in
security queues
Down 75% compared to August 2019
Anticipated dip in September
July average of 750 daily aircraft operations; up
from the April low of 400
Air cargo is only down 1.6% YTD (through July)
85%of Airport Dining & Retail businesses are re-
open; complying with Governor's safety
guidelines
Photo credit: Angela J. Kim, Mommy Diary blog
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FlyHealthy@SEA Action Plan
Five strategies, with clear milestones,
that reflect the multi-layered nature
of this work:
Adapt Facilities
Communication: Crisis to Confidence
Innovative Products & Procedures
Drive Policy Developments
Proactive Perseverance
Captures accomplishments, work
underway and proactive look ahead to
tackle "what ifs"
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FlyHealthySEA Actions
Since July
3,000 seat decals added in the gate waiting areas
230 paper towel dispensers converted to touchless
Digital signage added in security queue areas
Over 7,000 facial coverings provided with MaskUp at SEA


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Health Screening Tests
May 12th Port Commission Motion
Equipment tests in FIS for
international arrivals; 1400
passengers (June 23 - 27)
Voluntary "Proof of Concept"
temperature checks for 9700
departing passengers at TSA
checkpoint (with Alaska Airlines;
July 14 -31)

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Health Screening Tests
Consistent Findings:
-  Hot items (false readings)
-  Complications with glasses/hats
-  No elevated temperatures (above 100.4)
-   Passengers are receptive
-   Staffing requirements/costs (FAA policy)
Next Steps:
-   No current plan for ongoing airport-led temperature
check program
- Airline "proof of concept" testing will build on Port's
outcomes and provide further insights
-   Exploring broader screening initiatives with partners;
incorporating evolving COVID-19 knowledge

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Enhanced Cleaning
Increased janitorial hours
Over 250 hand sanitizers
Testing new products
Gathering customer feedback

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Looking Ahead: Touchless Technology
Smartphones are the enabling
technology for touchless
passenger processing at airports
Upgrading our Common Use Self-
Service kiosks with touchless bag
tag printing
Virtual Security Queues  Request
For Information
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Best Practices: Pursuing Accreditations



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Customer Feedback



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Questions?

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