COMMISSION 
AGENDA MEMORANDUM                        Item No.          6d 
ACTION ITEM                            Date of Meeting      October 13, 2020 
DATE:     October 5, 2020 
TO:        Stephen P. Metruck, Executive Director 
FROM:    Wayne Grotheer, Director, Aviation Project Management 
Wendy Reiter, Director, Aviation Security 
SUBJECT:  Employee Services Center Project (C800934) 
Amount of this request:               $5,633,000 
Total estimated project cost:         $10,400,000 
ACTION REQUESTED 
Request Commission authorization for the Executive Director to: (1) advertise and award a major
works construction contract  for the Employee Services Center project at Seattle-Tacoma
International Airport; (2) execute procurement contract(s) for furniture fixtures and equipment;
and, (3) use Port crews to support construction. The amount requested under this authorization
is $5,633,000 out of a total budget of $10,400,000. 
EXECUTIVE SUMMARY 
This project will construct a new "Employee Services Center" which will include credentialing,
training, and employee parking transaction services in a "one-stop shop" for all employees at
Seattle-Tacoma International Airport (Airport). To create this Center the project will combine and
remodel the soon-to-be vacated lost and found office, the soon-to-be vacated meditation room,
the credential center and training office to create a consolidated center and adjacent waiting
area for airport employees. 
JUSTIFICATION 
Credentialing is a critical component to allow employees to perform their work at the airport.
The offices required to onboard and maintain TSA regulated badging compliance for these
employees can no longer effectively accommodate the volume of customers as currently
configured. Both the credential center and training center have reached capacity and are no
longer able to efficiently serve airport employee customers in a timely manner. Additionally, due
to the maximized facility, processing customers has had delays of up to 45 minutes due to lack of
space for additional workstations. In recent years credentialing staff has been hired to meet the
demands of airport growth; h owever, the space is insufficient, and staff outnumbers badging
workstations with no room for expansion. 

Template revised January 10, 2019.

COMMISSION AGENDA  Action Item No. _6d_                                Page 2 of 5 
Meeting Date: October 13, 2020 
Process improvement efforts and stakeholder engagement directly related to this project
involved tenants, airlines and internal customers. Many of those involved provided feedback and
a strong request for action. The goal has always been a 3-5 day turnaround time for badging. This
project will address these specific concerns and will allow the Port the ability to credential tenant
employees and thus allow them to begin work at the Airport within the 3-5 day window. 
Combining the footprint of these currently separate functions will gain efficiencies through
design and process improvements, as well as create an improved processing and waiting
experience to better serve our airport tenants, employees and customers. 
This project supports the Century Agenda goal to advance this region as a leading tourism
destination and business gateway  meeting the region's air transportation needs at SEA for the
next 25 years. 
Diversity in Contracting 
There will be a nine percent (9%) Women and Minority Business Enterprise {WMBE) aspirational
goal for this project. 
DETAILS 
Growth in the credential center use has increased the badge volume from 14,000 badge holders
in 2015 to 24,000 badge holders in a 4-year period. This growth is due to increased airport
operations and a multitude of construction projects at the airport. The numbers of badge holders
requiring use of the credential center has diminished approximately 8% since the beginning of
the pandemic. 
Today credentialing, training, employee parking, insurance, and operational review facilities are
located throughout the airport, separated by up to 1/3 of a mile. All these stops delay the
applicant from receiving a badge in the shortest time possible. The inability to badge applicants
in a manner that is acceptable to our tenants results in project delays and the inability for airport
stakeholders to meet their staffing needs. By co-locating services and expanding the footprint of
both the training and credentialing facilities, employee onboarding from start to finish will
significantly decrease and will streamline the customer service experience allowing a much faster
visit. 
While this project was conceived during a time of unprecedented growth at the airport, and the
impacts of that growth drove the project need, it still makes sense to proceed with the project
as designed at this time. To date, employee badging demand has not lowered significantly with
the credential center still at 23,000 badges processed from January to August 2020 compared to
25,000 badges during the same period in 2019 (only an 8% drop in activity). Consolidating the
currently separate functions of the credential center and training center will gain efficiencies
through design and process improvements that will better serve airport employee customers for
the years to come. 

Template revised June 27, 2019 (Diversity in Contracting).

COMMISSION AGENDA  Action Item No. _6d_                                Page 3 of 5 
Meeting Date: October 13, 2020 

The project pilots the WELL Building Standard Certification for this new consolidated office. WELL
is a framework focusing on the health, well-being, and experience for everyone that works in or
visits the space. Key opportunities taken into consideration for the project include circadian
lighting, acoustic performance, biophilic design, and performance testing for ventilation, water
quality, and thermal comfort. 
The project was one of the "various others" projects listed as an Aviation Shovel-Ready Project
with construction starting in late 2020/2021 in the April 14, 2020, Commission study session on
Capital Adjustments related to COVID-19 for 2020 and 2021. 
The airport lost and found is being relocated as an enabling part of this project through a separate
action. It is scheduled to open in late 2020. The meditation room is being relocated as part of a
separate effort and is scheduled to open in Fall 2020. There will be no interruption in availability
of these services. 
Scope of Work 
This project will construct a new Employee Services Center on the mezzanine of the airport. This
center will include offices and workstations, breakrooms, restroom, conference room, and
training room. It will also include a lobby and waiting area. During construction the credentialing
and training areas will be temporarily relocated, and regulated materials (including asbestos)
within the site will be abated. The project's furniture, fixtures and equipment will be separately
procured from the construction contract. 
Schedule 
Construction start                     2021 Quarter 1 
In-use date                           2022 Quarter 1 
Cost Breakdown       This Request         Employee   Lost and Found      Total Project 
Services Center           Enabling 
Design                          $0        $1,667,000          $470,000        $2,137,000 
Construction            $5,633,000        $5,633,000        $2,630,000        $8,263,000 
Total                     $5,633,000         $7,300,000         $3,100,000       $10,400,000 
ALTERNATIVES AND IMPLICATIONS CONSIDERED 
Alternative 1  Do not construct a new consolidated Employee Services Center. 
Cost Implications: $1,667,000 (design costs would be expensed) 
Pros: 
(1)   This will decrease Port capital expenditure. 
(2)   This will not disrupt the operations of credentialing or training during construction. 

Template revised June 27, 2019 (Diversity in Contracting).

COMMISSION AGENDA  Action Item No. _6d_                                Page 4 of 5 
Meeting Date: October 13, 2020 
Cons: 
(1)   This will not provide the additional space needed for credentialing and training to
operate efficiently with the growing number of airport employees. 
(2)   This will not provide space for a waiting area which will not resolve credentialing and
training spaces congestion. 
This is not the recommended alternative. 
Alternative 2  Construct a new consolidated Employee Services Center. 
Cost Implications: $5,633,000 
Pros: 
(1)   This will combine all onboarding and security compliance functions in one place. 
(2)    This will create efficiencies for onboarding new employees. 
(3)    This will abate regulated materials from the construction area. 
(4)    This will create a more positive customer experience for airport employees. 
(5)    This will create a quieter and safer environment for customers waiting in the lobby. 
Cons: 
(1)   The construction could impact operations for credentialing and training. 
(2)   A temporary facility will be needed for operations during construction. 
This is the recommended alternative. 
FINANCIAL IMPLICATIONS 
The previous changes to the project cost estimate addressed changes to the lost and found
enabling project described as a part of that project's construction authorization in February 2020. 
Cost Estimate/Authorization Summary             Capital        Expense           Total 
COST ESTIMATE 
Original estimate                                 $7,264,000               $0      $7,264,000 
Previous changes  net                          $2,069,000      $1,067,000      $3,136,000 
Revised estimate                                $9,333,000      $1,067,000     $10,400,000 
AUTHORIZATION 
Previous authorizations for Employee
Services Center                                  $1,667,000               $0      $1,667,000 
Current request for authorization for
Employee Services Center                       $4,566,000      $1,067,000      $5,633,000 
Previous authorizations for lost & found          $3,100,000               $0      $3,100,000 
Total authorizations, including this request       $9,333,000      $1,067,000     $10,400,000 
Remaining amount to be authorized                    $0             $0             $0 

Template revised June 27, 2019 (Diversity in Contracting).

COMMISSION AGENDA  Action Item No. _6d_                                Page 5 of 5 
Meeting Date: October 13, 2020 
Annual Budget Status and Source of Funds 
This project, CIP C800934, was included in the 2020-2024 capital budget and plan of finance with
a budget of $8,097,000. A budget increase of $1,236,000 was transferred from the Aeronautical
Reserve CIP (C800753) resulting in zero net change to the Aviation Capital Budget. The funding
source will be Airport Development Fund and revenue bonds. 
Financial Analysis and Summary 
Project cost for analysis                        $10,400,000 
Business Unit (BU)                            Terminal Building 
Effect on business performance              NOI after depreciation will increase due to
(NOI after depreciation)                       inclusion of capital (and operating) costs in
airline rate base. 
IRR/NPV (if relevant)                           N/A 
CPE Impact                                 $.06 in 2022; $.02 for 2023 and beyond 
Future Revenues and Expenses (Total cost of ownership) 
This project will not have significant impacts on annual aviation maintenance O&M costs related
to mechanical and electrical systems, or custodial services. 
ATTACHMENTS TO THIS REQUEST 
(1)   Presentation slides 
PREVIOUS COMMISSION ACTIONS OR BRIEFINGS 
February 11, 2020  The Commission authorized construction of the Lost and Found
Relocation Project 
May 28, 2019  The Commission authorized design of the Employee Services Center Project 
April 23, 2019  The Commission authorized design of the Lost and Found Relocation Project. 






Template revised June 27, 2019 (Diversity in Contracting).