10c. Presentation - SeaTac International Airport Checkpoint Virtual Queues
Item no. 10c_supp Meeting Date: September 28, 2021 Virtual Queue at SEA Laurel Dunphy Aviation Operations Krista Sadler Information & Communication Technology September 28, 2021 Action Requested Proceed with Virtual Queue project for Spot Saver at SEA Execute contracts for equipment, vendor implementation services, and up to five years of software license, service, and maintenance fees Advertise and execute small works contracts and utilize Port crews to perform construction work for self-service gate installation. Project Cost for Implementation: $1,200,000 Five-year Maintenance Estimate: $1,500,000 2 Program Goals Manage TSA security checkpoint queues and reduce passenger wait-times during peak hours Improve security checkpoint queue efficiency through passenger load balancing Enhance passenger experience by providing a predictable travel journey Provides an equitable option to CLEAR & TSA Pre-Check 3 Pilot Phase Results Why a pilot? Results Technology not Two pilot vendors selected via a widely available for competitive procurement an airport Both vendors evolved their product during environment the pilot phase based on experiences Determine product Reservations filled to capacity from first day and operational Over 90% positive survey results ability to meet goals of the program Evidence the program helps balance queues Spot Saver at SEA was born! 4 Project Definition Scope Schedule Virtual Queue for all airlines Deployment Completion and checkpoints Interface and SEA Mobile App Completion 2022 Quarter 3 Automated interfaces Gate Installation 2022 Quarter 3 SEA Mobile App Integration Project Completion 2022 Quarter 4 Individual components will be deployed when completed Self-Service queue entry gates 5 Questions? 6
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