8e. Memo

Airport Resource Management System Upgrade Project

AGENDA MEMORANDUM                        Item No.          8e 
ACTION ITEM                            Date of Meeting       March 8, 2022 

DATE :     February 28, 2022 
TO:        Stephen P. Metruck, Executive Director 
FROM:    Laurel Dunphy, Director Aviation Operations 
Krista Sadler, Director Technology Delivery 
SUBJECT:  Airport Resource Management System Upgrade (CIP #C801233) 
Amount of this project request:                $1,300,000 
Total estimated project cost:                    $1,300,000 
Ten-year maintenance contract:               $3,000,000 
Request Commission authorization for the Executive Director to 1) proceed with the Airport
Resource Management system upgrade project and 2) execute contract(s) for software,
equipment, vendor services, and ten years of software license and maintenance fees. The
amount requested for project implementation is $1,300,000 and the estimated ten-year
software license and maintenance/enhancement fee is $3,000,000 ($300,000 Annually). 
This project will upgrade the Resource Management System, Inform Groundstar, used by Seattle-
Tacoma International Airport (SEA) to manage airport gates, flight information display systems
(FIDS), baggage claim carousel assignments, ticket counters, and the airfield passenger busing
operation for the airport and carriers. This system is a hub of operational information that 
interfaces with multiple airline and internal Port of Seattle systems and drives flight information
provided to travelers through our Port of Seattle website and SEA mobile app. 
This system was originally implemented in 2013 after a competitive procurement process and
while enhancements have been made to data interfaces, the core hardware and software has
not been updated. An upgrade of this system will ensure that security updates, system patches,
and support are available for this critical airport system. 
This authorization also includes a ten-year contract for recurring license and maintenance
estimated  at  $2,600,000  and  an  estimated  $400,000  for  vendor  services  to  support
enhancements and integration with other systems that will likely be requested over the next ten
years. For example, since implementation, additional services have been requested to support

Template revised January 10, 2019.

COMMISSION AGENDA  Action Item No. 8e                                  Page 2 of 4 
Meeting Date: March 8, 2022 
flight  information  interfaces  for  the  SEA  app,  Port  website,  Safedock,  and  Surface  Area
Management.  Annual license and maintenance fees will be budgeted in the Aviation
Maintenance annual operating budget. Future enhancements will be funded through expense or
other capital projects. 
ICT, Aviation Operations, and Aviation Maintenance will partner to complete this project with
Inform. The capital project was included in the 2022-2026 capital budget and plan of finance in
the amount of $1,300,000. 
Fees for the software license and maintenance will be budgeted in the Aviation Maintenance
operating budget or small capital projects as new requirements are identified. 
The management of airport resources is a complex and critical process for Airport Operations 
and our airline partners and there is increasing levels of dependence on the information provided
through interfaces to other customer service systems and planning processes. This upgrade will
address three critical issues and opportunities. 
(1)   Due to the age of the system, it is increasingly difficult to maintain and integrate with
other systems that rely on the flight-related information. This includes internal systems
and airline carrier systems that feed schedule and real-time schedule changes. 
(2)   Computer hardware is at end-of-life and replacement parts are difficult to find. 
(3)   New features will be available to better manage aircraft parking, evaluate optimization
strategies, and improve advanced planning capabilities. 
A robust and reliable resource management system is essential for Airport and airline operations. 
Diversity in Contracting 
A competition waiver has been approved to work with Inform as they are the only firm that can
provide the upgrade services for their equipment and software. We don't anticipate any
subcontracting opportunities given the specialized scope and will not include a WMBE goal on
this project. 
Scope of Work 
(1)    Upgrade of the Inform Groundstar system to the latest version 
(2)    Server and database infrastructure upgrades 
(3)    Implementation of the Groundstar Gannt Chart module 
(4)    Interface upgrades as needed 
(5)    Migration of data to the new system 

Template revised June 27, 2019 (Diversity in Contracting).

COMMISSION AGENDA  Action Item No. 8e                                  Page 3 of 4 
Meeting Date: March 8, 2022 
Commission Authorization                     2022 Quarter 1 
Implementation Start                           2022 Quarter 2 
In-use Date                                      2023 Quarter 3 
Cost Breakdown                                     This Request           Total Project 
Vendor Implementation Services                          $750,000              $750,000 
Hardware and Software                                  $150,000              $150,000 
Port Labor for Implementation                             $400,000               $400,000 
Total                                                         $1,300,000              $1,300,000 
Alternative 1    Procure  and implement a new replacement solution for SEA resource
Cost Implications: $3,750,000-$5,000,000 Capital Increase 
(1)   Provides opportunity to re-evaluate offerings on the overall market 
(1)   This option is significantly more expensive and will increase schedule by an estimated 2
(2)   Significant resources will be required not only to implement new system but also to
negotiate with airlines to build and implement new interfaces. 
(3)   The current system meets Port feature requirements and performance specifications.
A new system may not provide the same level of functionality or stability. 
This is not the recommended alternative. 
Alternative 2  Upgrade Inform Groundstar and infrastructure to current versions 
Cost Implications: $1,300,000 Capital 
(1)   Least cost alternative to a stable system that meets requirements and performance
(2)   Port and airline resources required for the upgrade are minimized compared to a
replacement project. 
(3)   A robust resource management system on stable, fault-tolerant infrastructure will
support critical airport and airline operations. 
(1)   Capital dollars not available for other efforts. 

Template revised June 27, 2019 (Diversity in Contracting).

COMMISSION AGENDA  Action Item No. 8e                                  Page 4 of 4 
Meeting Date: March 8, 2022 
This is the recommended alternative. 
Cost Estimate/Authorization Summary              Capital        Expense           Total 
Original estimate                                 $1,300,000               $0      $1,300,000 
Previous authorizations                                   $0               $0               $0 
Current request for authorization                $1,300,000               $0      $1,300,000 
Total authorizations, including this request       $1,300,000               $0      $1,300,000 
Remaining amount to be authorized                    $0             $0             $0 
Annual Budget Status and Source of Funds 
This project was included in the 2022-2026 capital budget and plan of finance at an amount of
$1,300,000. The project will be funded from the Airport Development Fund. 
Financial Analysis and Summary 
Project cost for analysis              $1,300,000 
Business Unit (BU)                  Airport Operations 
Effect on business performance     NOI after depreciation will decrease. 
(NOI after depreciation) 
IRR/NPV (if relevant)                N/A 
CPE Impact                       $.01 beginning in 2023 
Future Revenues and Expenses (Total cost of ownership) 
Ten-year recurring license and maintenance fees and support estimated at $2,600,000 (average
$260,000 annual) will be budgeted in the Aviation Maintenance annual operating budget. An
additional $400,000 of contract capacity will be included for future small enhancements funded
by expense or other capital projects as identified over the next ten years. 

Template revised June 27, 2019 (Diversity in Contracting).

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