10c. Order

Taxi Program For Hire Service

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Agenda Item No. 10c_order
Meeting Date: February 14, 2023

ORDER 2023-04
AN ORDER OF THE PORT OF SEATTLE COMMISSION
To establish a program for on-demand taxi/flat-rate for-hire service at SeattleTacoma International Airport, for a period of up to five years.
PROPOSED
FEBRUARY 14, 2023
INTRODUCTION
Following a three year pilot project, the Port of Seattle Commission has engaged in robust
oversight and stakeholder outreach with the taxi/flat-rate for-hire pilot program drivers. The
following Order lays out the elements of the proposed program, including the new items such as
education and outreach on the virtual queue option; emphasizes curbside manager customer
service training and enforce compliance; and exploration of a driver training and development
programs.
TEXT OF THE ORDER
The Port Commission hereby directs the Executive Director to establish the program for ondemand taxi/flat-rate for-hire service at Seattle-Tacoma International Airport to include the
following elements:
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The Port will enter into new operating agreements with medallion owners associated with
the current On-Demand Taxi/For-hire Pilot Program; medallion owners will be retained
through March 1, 2028.
Transfer of operating agreements will be allowed only for legitimate purposes, with
aviation staff to provide guidance for drivers on how such purposes are defined.
The Port will collect an all-inclusive, per-trip fee of $6/trip with a direct payment from the
driver to SEA.
The Port will explore virtual queue options with operators through outreach, education,
and consultation with the driver community, with the understanding that implementation
of any virtual queue option requires Commission action.
The Port will contract with and pay for curbside management.
The Port will continue quarterly stakeholder outreach.
The Port will continue to recognize the Voluntary Driver Organization authorized by
Motion 2019-03 to facilitate driver feedback on the taxi/flat-rate for-hire program and will
continue meeting on a regular basis with the Voluntary Driver Organization.
The Port shall explore and develop a driver training and workforce development program
for interested drivers.

Order 2023-04 – Establish Program for On-Demand Taxi/Flat-Rate For-Hire Service

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The Port Commission Aviation Committee, or designees, shall review the ground
transportation dispute resolution system at the airport for improvement with drivers and
the Voluntary Driver Organization, and report the results to the Commission by August 30,
2023. The Committee, or designee, shall also explore marketing alternatives for the
taxi/flat-rate for-hire program, or designee.
The Port shall also review and emphasize contractual customer service standards for the
curbside manager to ensure compliance and provide a report to the Commission on
compliance within six months of passage of this Order.

Per the letter from the Port of Seattle to King County Council urging adoption of a minimum fare
for taxi/for hire trips from SEA, the Executive Director shall report to the Commission within 90
days of the adoption of this Order on the status of King County’s proposed changes to taxi/for-hire
trips throughout King County. If King County does not institute a countywide minimum fare
solution by the end of 2023, the Commission will consider a minimum fare that only applies to the
taxi/for-hire drivers permitted to pick up on-demand passengers at SEA.
STATEMENT IN SUPPORT OF THE ORDER
As presented to the Commission by the Executive Director and staff, implementation of the
taxi/for-hire program includes ongoing, robust, and good faith dialogue with operators, drivers,
and medallion owners to identify and mitigate issues and concerns as they arise. The airport
taxi/for-hire program currently includes a structured process to facilitate ongoing and regular
dialogue with drivers, operators, and representatives through the Voluntary Driver Organization,
as well as the role of the Port in the oversight of the curbside management contractor and conflict
resolution.
Program implementation will include collaboration by the Port with drivers and operators in
identifying workforce development programs that may be beneficial to drivers, including programs
requiring a commercial drivers’ license (CDL) and pathways to other ground transportation, truck
transport, logistics, or other family wage trade and transportation-related career fields.
Included in the implementation is a review by the Port of the requirements of the contract for
curbside management services, current training requirements for conflict resolution for curbside
manager employees, and the evaluation of training requirements in future contracts to ensure
training and management of curbside services.

Order 2023-04 – Establish Program for On-Demand Taxi/Flat-Rate For-Hire Service

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