6e supp
ITEM NO: 6e_supp MEETING DATE: February 9, 2016 Continuous Process Improvement Briefing Wes Henrie Process Improvement Program Mgr. Diane Schairer Process Improvement Program Mgr. Long Range Plan Overview Port wide collaborative process to develop a LRP that would operationalize the Port wide collaborative process to develop a LRP that will operationalize the Century Agenda Century Agenda 2 Why Lean at the Port? Experiencing dramatic growth in all lines of business Lean creates the opportunities to streamline our work so we have more capacity to support this growth Drives Efficiency and Effectiveness to help drive Century Agenda goals freeing up: Human Capital Financial Capital Lean is an Enabler accelerating Century Agenda achievement in an effective and efficient approach 3 What is Lean? An operating and management system Part of operations excellence Based on the Toyota Production System Key aspects: Respect for People Remove Waste An improvement methodology that applies to manufacturing and service; private and public 4 Recent Successes 5 Airport Rental Car Shuttles Focus on improved customer service: Previous: 12 to 18 minute wait time during peak hours Target: 5 minutes Countermeasures: New standard pacing process Visual controls curbside: stanchions & signage Load and unload zones Results Consistently hitting 5 min target across all shifts Testing reduction in cost: 60 day trial without curbside assist AV LSO RCF Video 6 AVM Safety Solutions Team 8-step Problem Solving: Occupational Injuries Focus on Safety: Awareness and visibility of PROBLEMS Root causes and countermeasures Employee engagement Spirit and excitement Results! Countermeasures: Hand scanners at the C60 failsafe Partnership with Delta and Alaska on bag hygiene Standardizing start of the work day with safety huddle and pertinent communication Occupational Fitness vendor Sustain the improvements 7 (OSHA Injury Rate) Employee engagement 8 Focus in 2016 9 AVM Systems and Assets Example: Passenger Loading Bridge and Potable Water Box Free up maintenance personnel for other tasks 10 AVM Transportation and Worksite Organization: Annual Potable Water Box PM Inspection Reduce the wastes of transportation and motion 11 Focus in 2016 Aviation Maintenance Create a "model area" Largest department (360 employees) Maintain more than 30,000 assets 10,000 PM inspections A "systems" approach i.e., restrooms, baggage, gates Lean Champion Training for 75 employees Target: 10% capacity gain AV Capital Project Value Stream Starting with the Design Review process Reduce change order costs downstream Value stream transformation Improve Quality, Cost, Delivery, Safety, Morale and Create Capacity 12 Thank you! Questions? 13
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