PORT OF SEATTLE 
MEMORANDUM 
COMMISSION AGENDA             Item No.      6a 
Date of Meeting    February 7, 2012 

DATE:    January 27, 2012 
TO:     Tay Yoshitani, Chief Executive Officer 
FROM:    Michael Ehl, Director Aviation Operations 
SUBJECT:  Rental Car Curbside Services Contract 

Amount of This Request: $0         Source of Funds: Customer Facility Charges 
Total Contract Cost: Projected annual expense between $351,000 and $569,000 with
maximum contract value not to exceed $1,489,800 
ACTION REQUESTED: 
Request Commission authorization for the Chief Executive Officer to advertise and execute a
contract for curbside services in support of the Rental Car Transit Operation including queue
management and as-needed baggage assistance and coordination of services for customers with
special needs at Seattle-Tacoma International Airport (Airport). The contract is expected to be a
minimum of six months in duration and may be extended for up to three years. The maximum
value of the contract is $1,489,800. Funding for this contract request was included in the Port's
2012 budget passed by the Commission on November 22, 2011. 
SYNOPSIS: 
As part of the Port of Seattle's commitment to provide transportation services to the
Consolidated Rental Car Facility (CRCF), curbside support staff will be available to assist the
efficient loading and unloading of CRCF shuttle buses. Curbside services would include 
managing queues, unloading and loading baggage as necessary, and assistance for customers
with special needs. Such services will be provided at the bus zones designated on the north and
south end of the lower (arrivals level) drive at the Airport terminal and at the CRCF (Attachment
A). The rental car companies have submitted a letter supporting this contract (Attachment B). 
The services are funded within the approved 2012 Aviation operating budget and with revenue
from Customer Facility Charges.

COMMISSION AGENDA 
Tay Yoshitani, Chief Executive Officer 
January 27, 2012 
Page 2 of 5 

BACKGROUND: 
The CRCF is due to open in spring of 2012. With the launch of the new facility, the Port will
operate a 24-hour-a-day busing operation to ensure consistent transportation of rental car
customers. Curbside support is a necessary, expected, and traditional method of assisting
customers at the Airport terminal and the CRCF with queuing and baggage loading. Rental Car
Operators have indicated their support for use of curbside support services as critical to the
successful opening of the facility. 
The rental car industry requests the Port of Seattle enter into an agreement with a reliable and
reputable vendor to provide curbside support. We anticipate that the curbside support will
operate from the main terminal arrivals drive and at the CRCF. Additionally, the successful
contractor will work closely with the Airport's Transit Operations staff to integrate queuing and
baggage assistance to support a consistent transit schedule at all locations. 
SCOPE OF WORK AND SCHEDULE: 
This contract would provide the framework for a vendor-operated service in support of the
CRCF. This request seeks an agreement up to three years that includes an adequate number of
trained personnel to provide customer assistance to include queuing and baggage handling
related to the Airport and CRCF transportation system and, when needed, to provide or arrange
for appropriate services for customers with special needs. 
Schedule: 
Request for Proposal                February 2012 
Bid Award                    March 2012 
Operational Readiness Trials           May 2012 
Transportation System Active          May 2012 
JUSTIFICATION: 
Contracted curbside assistance will support consistency in the transit operation by minimizing
dwell times by providing trained staff on a flexible basis depending on daily and seasonal
demand. Staff analysis indicates that curbside support services as described may reduce
passenger dwell times from approximately 10 seconds per passenger to approximately 5 seconds
per passenger. This improvement is important when considering the approximately 4.7 million
rental car customers who will transit the system each year. 
FINANCIAL IMPLICATIONS: 
Expenses related to providing staffed curbside support is entirely funded by Customer Facility
Charges and is included in the opening day and the future baseline CFC projections as an integral
component of the budget assumptions.

COMMISSION AGENDA 
Tay Yoshitani, Chief Executive Officer 
January 27, 2012 
Page 3 of 5 

The financial projections prepared as part of the CRCF project anticipated expenses for curbside
assistance as detailed below. First-year expenses assume a contracted service that provides
staffing flexibility between the operating locations and variable service hours. 
Contract Cost Breakdown: 
Year      Estimated Maximum Expense 
2012      $351,000 
2013      $569.400 
2014      $569,400 
Source of Funds: 
Contract payments are included annually as specific line items in the Aviation Operations
expense budget. The funding source is Customer Facility Charges. Funding for future years will
be included in future Aviation Operations annual expense budgets as specific line items. 
Financial Analysis and Summary: 
CIP Category                   N/A - Expense Item 
Project Type                    CRCF Operations 
Risk adjusted Discount rate            N/A 
Key risk factors                    N/A 
Project cost for analysis               On-going cost as necessary to support the transit
operation. 
2012 partial year anticipated expense = $351,000 
Business Unit (BU)                 Aviation Operations 
Effect on business performance         The CRCF Transit Operation costs are 100%
recovered through the CFC. Minimizing operational
costs is an important element in business
performance. Staffed curbside support expenses have
been identified as part of the base budget in planning
of the transit operation.
IRR/NPV                   N/A

COMMISSION AGENDA 
Tay Yoshitani, Chief Executive Officer 
January 27, 2012 
Page 4 of 5 

ENVIRONMENT AND SUSTAINABILITY: 
Providing staffed curbside support has a positive impact on the environmental aspect of the
operation by reducing the number of vehicles in use. During peak operational times, staffed
curbside support may reduce passenger dwell time from 10 seconds per passenger to 5 seconds
per passenger. This efficiency reduces the need for bus activity from as many as 21 to 17 buses
in service during peak periods. A peak hour assumes 1,400 rental car customers. 
STRATEGIC OBJECTIVES: 
This effort supports the Airport's strategic goal of operating a world-class international airport. 
BUSINESS PLAN OBJECTIVES: 
Managing operating costs while providing staffed curbside support to meet daily and seasonal
fluctuations in service needs will improve customer service and will have a positive impact on
our Rental Car Company tenants and their customers. 
TRIPLE BOTTOM LINE SUMMARY 
Also, providing curbside support services enhances passenger coordination and ensures efficient
loading and unloading of buses. Providing organized queuing, bag loading and customer
assistance benefits travelers and the overall lower drive operational environment. 
ALTERNATIVES CONSIDERED AND THEIR IMPLICATIONS: 
Alternative 1. Prepare, advertise and award a contract to a vendor that has experience handling
customer queuing, baggage loading and providing assistance to customers with special needs.
This alternative allows a qualified vendor opportunity to provide valuable services at the
Airport's main terminal and CRCF. This is the recommended alternative. 
Alternative 2. Open the CRCF and associated transit operation without staffed curbside support.
Rental Car Companies and Airport staff believe that utilizing staffed curbside support is critical
to the success of the transit operation on opening day based on the recent experience of other
airports having opened consolidated facilities. This is not the recommended alternative. 
OTHER DOCUMENTS ASSOCIATED WITH THIS REQUEST: 
Attachment A  Rental Car Curbside Assistant Service Areas 
Attachment B  January 17, 2012, letter from Marshall Fein, Activation Advisor for the Port and
the Seattle Rental Car Industry

COMMISSION AGENDA 
Tay Yoshitani, Chief Executive Officer 
January 27, 2012 
Page 5 of 5 

PREVIOUS COMMISSION ACTIONS OR BRIEFINGS: 
January 24, 2012  The Port Commission was briefed on this contract and a letter from Marshall
Fein in support of the contract was entered into the record of the meeting.