6a Attach B

Item No.: 6a Attach B
Date of Meeting: February 7, 2012

UNISON~CRS, Inc.
Car Rental Services


January 17, 2012


Ms. Gael Tarleton
President,
Port of Seattle Commission
Seattle, Washington

Dear Ms. Tarleton:

11th
During the regular meeting of the car rental tenants at Sea"'l'ac on January
successil
the topic of curbside assistants and their importance to the industry in the
opening ofthe new facility was made evident. I would like to state that I believe all the
companies were in agreement for the following items:
at the terminal
a.) There is a demonstrated need for curbside assistants both
it opens.
(North and South) and at the Consolidated Rental Car Facility when
a minimum of
b.) The length ofneed is not known at this time, but at least for
four months.
c.) The objective ofhaving assistants present to facilitate queue management-
crowd control and to provide organization to the overall process. No one
Wants the facility to acquire a negative reputation at the opening as has
'
happened at other facilities.
the objectives.
d.) Flexibility in the schedule to achieve cost savings but still meet
with potentially
e.) Acknowledgement that crowding can complicate operations
unanticipated results.

The discussion ofJanuary 11th was lively and centered on the length of time the agents
activation of the new bussing operation and to what degree
may be needed following
As you know, June-
stafng should be bolstered during the peak periods ofoperation.
ofpeople are expected. Even
August is the peak rental car months in Seattle and crowds
with great signage, without having someone to guide customers at the bus stops,
and egress from the vehicles
customers will surge and overwhelm the drivers with ingress
at each stop. Crowd control is a signicant requirement.

it
There was no dispute about the need for the service, just the length oftime
while others
should be continued. Some companies believe it should exist for 4-6 months
determine the length oftime and
want it at least a year or more. Having the exibility to
or lack
the need for the service will be dependant on customer issues and complaints

12130 Colwick . SanAnlonlo, Texas 78216 .  Tel: (210) 979-9990 . Fax: (210) 979-9998

San Antonio, Texas ' Chicago. Illinois . Orange County, California

Ms. Gael Tarleton
January 17, 2012
Page 2.

thereof. Further the companies recommended that the daily use of the service be exible
and in coordination with trafc experienced on the curbs.

As you know, the Seattle facility was designed to create a new experience for
both the seasoned traveler and first time visitor; and each rental customer will be offered
better customer service in by-passing the typical counter check-in requirement. Preferred
customers will be directed by signage to go directly to the oor plates on levels below
their arrival without a need to address the counters in the Customer lobby. Cross trafc
the
at the facility and on the curbs will create issues, but the biggest issue is getting
customers to and from the facility in a timely fashion and without incident.

The grand opening of the CONRAC in Phoenix experienced problems when
the rst buses were lled. Those buses had to
surges of people were left on the curb as
leave passengers behind due to the overcrowded conditions. Not having trained personnel
exacerbated the complaints and created a negative
on site to regulate the pedestrian traffic
reputation. Seattle must do everything thing it can to prevent these issues from
occurring.

The Rental Car Companies and the undersigned are available to discuss this
is
matter with your staff and with the Commission. It is noted that the cost for this service
already built into the fees and expenses; tints it is affordable when allowed to be exible.

Resp t 1111670 nitted

Mars 1211] A  'ein
President
Activation A 1501' for the Port
and the Seattle Rental Car Industry
Cc;

Lori Tallarico, Avis/Budget
Comiie Gurich, l-Iertz/Advantage
Paul de Cloux, Enlerprise/Alame/National
Tammy Branham, Thrifty
James Cassan, Dollar
Arnold Gehring, Fox
Jennifer Linsley, Payless
Douglas Cook, EZ

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