PORT OF SEATTLE 
MEMORANDUM 
COMMISSION AGENDA             Item No.      5c 
Date of Meeting    January 10, 2012 

DATE:    January 3, 2012 
TO:     Tay Yoshitani, Chief Executive Officer 
FROM:    Mike Ehl, Director Airport Operations 
SUBJECT:  Common Use Self Service (CUSS) Kiosk Expansion Project  CIP #C800477
Amount of This Request:  $415,000    Source of Funds: Airport Development Fund 
Est. Total Project Cost:    $425,000    Est. No. of Jobs: 0 
Est. State and Local Taxes:  $27,000 
ACTION REQUESTED: 
Request authorization for the Chief Executive Officer to 1) proceed with the Common-Use Self
Service (CUSS) Kiosk Expansion Project, 2) authorize the procurement of equipment, and 3)
authorize the use of Port staff for installation, for a request of $415,000 and a total project cost
not to exceed $425,000. 
SYNOPSIS: 
Common-Use Self Service (CUSS) kiosks are currently used by the customers of seven airlines
for flight check-in, reducing congestion at ticket counter lines and reducing the higher airline
cost of assisted check in by airline customer service agents. Two additional airlines will be added
to the kiosks in January. At the Seattle-Tacoma International Airport (Airport) common-use
ticket counters, peak demand for check-in positions currently exceeds capacity and several
airline tenants currently using these ticket counters have requested additional kiosks for their
operations. It is estimated that approximately 210,000 passengers or 20% of common-use ticket
counter customers would use the kiosks annually, which would improve the customer experience
and reduce congestion at Airport ticket counters. 
This project includes the procurement and installation of ten additional CUSS kiosks for the
common-use ticket counter lobby. Commission was notified on 04/25/2011 of an approved 
competition waiver for the procurement of the kiosks. Information and Communication
Technology (ICT), Aviation Maintenance, and Port Construction Services (PCS) resources will
be used to complete the project. Project costs are estimated to be $425,000. This project was

COMMISSION AGENDA 
Tay Yoshitani, Chief Executive Officer 
January 3, 2012 
Page 2 of 5 
included in the 2012  2016 Capital Budget and Plan of Finance as a business plan prospective
project within CIP #C800477, CUSS at Common Use Ticket Counters. 
BACKGROUND: 
The Airport first installed kiosks in 2007. There are currently only eight kiosks installed in the
parking garage and three kiosks installed in the main terminal. Seven airlines are participating in
the CUSS program, including Alaska/Horizon, Delta, Continental, American, United, Hawaiian,
and Korean Airlines. Lufthansa and British Airways will be added to the kiosks in January.
Several of these airlines have come on board after the initial implementation, and it is expected 
that the number of participating airlines will continue to increase over the next several years. 
PROJECT JUSTIFICATION: 
This project has the following justification: 
Peak demand for the 30 common-use agent-attended ticket counter positions currently
exceeds capacity and additional ticket counter positions cannot be provided without
modification of the existing building. This change is cost prohibitive. Installation of these
kiosks is consistent with the trend towards increased passenger self-service and the Port's
commitment to leveraging the existing facility rather than costly brick-and-mortar
expansion. 
Kiosks are an integral element of airline passenger processing as evidenced by the
proprietary kiosk deployment of many airlines. 
Common-use ticket counter airlines including Air France, Asiana, Hawaiian, Lufthansa, 
British Airways, EVA, and Korean Airlines all support this project and anticipate kiosk
use for every flight when their CUSS application is installed. 
Self-service kiosks afford airlines an opportunity to reduce operating cost by moving
agent-based activity to self-service. With an International Air Transport Association
(IATA) savings estimate of $3.57 per passenger using a self-service kiosk, the total
airline cost savings opportunity is over $500,000 annually if 20% of passengers from
common-use ticket counter airlines use the new kiosks. 
Project Objectives: 
Increase airline check-in and bag drop capacity at the Airport common-use check-in counters
without the high cost of facility expansion. 
PROJECT SCOPE OF WORK AND SCHEDULE: 
Scope of Work: 
This project includes the following components: 
Procurement of 10 new ARINC CUSS Kiosks.

COMMISSION AGENDA 
Tay Yoshitani, Chief Executive Officer 
January 3, 2012 
Page 3 of 5 
Build-out for electrical and data connections. 
Installation of kiosks as shown on Attachment A. 
Schedule: 
Commission Approval                               January 2012 
Kiosks Received                                      April 2012 
Kiosk Imaging and Installation Complete                         July 2012 
FINANCIAL IMPLICATIONS: 
Budget/Authorization Summary: 
Original Budget                                         $425,000 
Budget Increase                                              $0 
Revised Budget                                            $0 
Previous Authorizations this CIP                                 $10,000 
Current request for authorization                                 $415,000 
Total Authorizations, including this request                          $425,000 
Remaining budget to be authorized                                  $0 
Project Cost Breakdown: 
Hardware                                         $270,000 
Vendor Services                                         $25,000 
Port of Seattle Labor or Contractors                                $44,000 
Sales tax                                                   $27,000 
Contingency  20%                                     $59,000 
Total                                                    $425,000 
Budget Status and Source of Funds: 
Project costs are estimated to be $425,000. This project was included in the 2012-2016 capital
budget and plan of finance as a business plan prospective project within CIP #C800477, CUSS at
Common Use Ticket Counter. The source of funds is the Airport Development Fund. 
Financial Analysis and Summary: 
CIP Category                   Renewal/Enhancement 
Project Type                    Technology 
Risk adjusted Discount rate           N/A 
Key risk factors                   N/A

COMMISSION AGENDA 
Tay Yoshitani, Chief Executive Officer 
January 3, 2012 
Page 4 of 5 
Project cost for analysis               $425,000 
Business Unit (BU)                 Terminal  Airline Equipment 
Effect on business performance         N/A 
IRR/NPV                  N/A 
CPE Impact                  Less than $.01, but no change compared to business
plan forecast as this project was included. 
Lifecycle Cost and Savings: 
This project is required to increase capacity for airline check-in and bag drop processing. There
are no significant savings from the completion of this project for the Port of Seattle. Annual
labor costs for system maintenance will increase by $10,000 per year and annual costs for parts
and supplies will increase by $6,000. This will be budgeted within the Aviation Maintenance
department budget. Additional hardware license costs will increase by $5,000. This will be
budgeted within the Information and Communication Technology department budget. However,
the airlines will realize cost savings and passengers will benefit from faster check-in. 
ENVIRONMENT AND SUSTAINABILITY:
No impact to the environment is anticipated as a result of this project. Existing ARINC CUSS
kiosks have demonstrated long life and durability. 
STRATEGIC OBJECTIVES: 
This project supports the following Port strategic objectives: 
Ensure Airport and Seaport vitality by addressing the need for additional ticket counter
capacity without costly facility enhancements. 
Be a "high performance organization" by providing access to check-in kiosks; technology
commonly expected by the traveling public. 
BUSINESS PLAN OBJECTIVES: 
Installation of these kiosks is consistent with the trend towards increased passenger self-service
and the Port's commitment to leveraging the existing facility footprint rather than costly brick-
and-mortar expansion. 
TRIPLE BOTTOM LINE SUMMARY: 
This project will improve airline customer experience by reducing check-in queue wait times,
have no impact on the environment and improve safety for the traveling public by reducing
congestion in the common-use ticket counter lobby.

COMMISSION AGENDA 
Tay Yoshitani, Chief Executive Officer 
January 3, 2012 
Page 5 of 5 
ALTERNATIVES CONSIDERED AND THEIR IMPLICATIONS: 
The following alternatives were considered: 
1.  Airlines install proprietary kiosks in an area of the terminal building designated as shared or
common use. This alternative would be contrary to a shared facility and could result in each
of the carriers deploying their own kiosks. Even at five per carrier, the Airport would have 35 
kiosks. Each carrier would then want counter assignments associated with their kiosk
deployment, further limiting our resource allocation flexibility. This is not the recommended
alternative. 
2.  Do Nothing. This alternative could not serve customers who expect opportunities to self
check-in, not serve airlines who are requesting these additional kiosks, and not help decrease
congestion in the Airport ticket lobby. This is not the recommended alternative. 
3.  Install ten common-use kiosks serving the passengers of multiple airlines at the Airport. 
This is the recommended alternative. 
OTHER DOCUMENTS ASSOCIATED WITH THIS REQUEST: 
Attachment A: Photo of kiosks 
PREVIOUS COMMISSION ACTION: 
No previous Commission actions or briefings for CIP #C800477, CUSS Kiosk Expansion
Project. On July 25, 2006, the Commission approved the original CUSS Kiosk implementation,
CIP #C800101, for $600,000.