6b supp
ITEM NO: 6b supp MEETING DATE: January 12, 2016 Ground Transportation Proposal to Address On-Demand Operators and Transportation Network Companies 180 Day GT Review Summary May 26, 2015 Commission Direction Gather GT stakeholder input Done. Completed six stakeholder outreach meetings in July & August Compile industry best practices Done. Leigh Fisher report completed in September Validate regulatory and operational Done. Consistent with City, County, State parameters Develop options that meet Commission Done. Presented September 8, 2015 criteria Assess facility requirements appropriate for Done. Traffic and facility analysis preliminary changes resulting from alternative business findings completed December 2015 models Comprehensive GT review accomplished 2 Commission Criteria Provide quality GT service for the traveling public Revenue Generation Passenger safety Support future airport capital development Minimal wait times Accessible accommodation for disabled guests Promote small business and expand economic Menu of transportation options opportunity High standards for vehicle maintenance/appearance Equitable methodology for access to operators Reasonable access fees for operators Supports Port commitment to small business Customer Service training for all drivers Minimize environmental impact Provide adequate capacity to meet dynamic demand 100% green fleet Balanced diversity of ground transportation modes Minimize deadheading and dwell based on consumer behavior Balanced facility utilization for benefit of customers, Manageability and Accountability operators and staff Fair and equitable enforcement 24/7 availability including during inclement weather Transparent reporting of financial & operating data and extraordinary Rigorous and regular auditing of all operations Incorporation of latest technologies to advance business intelligence Informs a framework for recommendation 3 A Level Playing Field Access for the Disabled Green Fleet and Deadheading Reduction Insurance Coverage Operator Background Checks Consumer Protection Customer Feedback Financial Accountability via technological reporting Operational Accountability via technological tracking and Trade dress compliance Wherever legally and practically possible..... 4 Proposed Three-Tier On-Demand GT Framework RFP for combined on-demand metered Taxis and flat rate For Hire transportation providers Implementation of on-going month-to-month TNC operating agreements Subsequent RFP for on-demand limousine contract Re-baselines all On-demand services in 2016 5 On-Demand Service Recommendation Issue Request For Proposal (RFP) that includes on-demand Taxi and flat rate For Hire services in a single contractual agreement Single management agreement Maximum customer wait time standards Include metered taxi and flat-rate for hire services Driver behavior responsibility One or more taxi providers Accurate and timely trip and revenue reporting One or more For Hire providers Vehicle condition standards Located on 3rd floor of parking garage Customer feedback mechanism Expanded 100% green fleet Penalties for service failures Annual revenue guarantee Off-site staging management Required customer service training Off-site staging facility responsibility Port maintains primary responsibility for enforcement, administration, oversight 6 Key Terms of On-demand Contract Fleet: Combined Metered/Flat Rate For-Hire Term: 3 years with 2 one-year extensions Fee: Minimum Annual Guarantee and per trip Vehicles: Expanded 100% green fleet ADA access: Enhanced availability Operating Area: 3rd Floor Parking Garage Consumer protection: Customer feedback app New Standards Reflect Dynamic Environment 7 TNC Implementation Update Term: one year with 30-day cancellation clause, similar to all other GT (non- concession) agreements Fee: per trip fee for pick-up and drop-off trips, effectively the same as what other similar operators pay to pick-up at the Airport Operating area: 3rd floor ground transportation plaza in the Airport parking garage Staging area: 160th Street lot Technology: a virtual "geo-fence" established to monitor activity and trips Wheelchair accessibility: must provide accessible vehicle transportation option Insurance: $1 million while on airport property Background checks: follows City of Seattle and King County requirements Customer feedback: must provide an app that allows customer feedback Open Issue: Green fleet: staff is actively working with the TNCs on ways to implement green initiatives, including deadhead trip reduction. To date, TNCs have not provided acceptable proposal on this issue. Recognizes and satisfies consumer demand 8 Anticipated On-Demand Timeline January 12, 2016 Commission action for release of on-demand RFP January 29, 2016 On-demand transportation RFP solicitation April 4, 2016 On-demand transportation RFP award April 29, 2016 On-demand transportation awardee negotiations July 1, 2016 On-demand transportation provider service commencement Implementation Path Forward 9
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