8d Curbside Assistants presentation
Item No. 8d_supp Meeting Date: January 30, 2018 Rental Car Curbside Assistance 1 Rental Car Facility Shuttle Operations Providing shuttle service since May 17, 2012 Serve 5M passengers per year Commitment to provide 5 minute service Superior customer service and equipment Curbside Assistance Program from 2012-2015 High volume customer operation 2 Curbside Assistance Overview Provides customer service, baggage assistance, wheelchair/cart provisioning and queue management to Rental Car Shuttle Customers Successful experience with this service 3 Key Points Fully funded by Customer Facility Charges and supported by stakeholders Provides efficient loading and unloading of shuttles Successful program 2012-2015; poor and unfavorable results thereafter Service hours fully controlled by airport staff Provides best service possible, particularly for ADA passengers and families Customers and stakeholders demand curbside service 4
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