Item No. 9b supp. 
Meeting Date: June 26, 2018 
Customer Experience and Business
Intelligence at the Airport 
June 26, 2018 

1

BI Department Vision & Mission 
Vision

Mission

BI Department Goals 
Data
Operate
Decision making

Impact

Culture
3

Lead by example: 
case studies that transform 

4

#1. Customer opinion driving
change change

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Survey used at
Airport Service Quality Survey (ASQ              300+ airports
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