EXHIBIT POS  05  Service Directive:
Portfolio Management Support Services 
Item No. 8f_attach
EXHIBIT POS  05                  Meeting Date: February 9, 2021
Service Directive for Portfolio Management Support Services 
by and between
Port of Seattle and The Northwest Seaport Alliance 
This document is an Exhibit to the InterLocal Agreement for Support Services By and Between 
the Port of Seattle (POS) and The Northwest Seaport Alliance (NWSA).
1) Purpose:
The purpose of this exhibit is to identify the services provided by the Port of Seattle with 
regard to Support Services listed above for The Northwest Seaport Alliance. This exhibit 
defines the mutually agreed upon scope of services, cost for services, charge methodology, 
and service level expectations to include performance measures and monitoring. Refer to 
the governing InterLocal Agreement for terms under which these services are provided.
2) Time period:
This agreement is for calendar year 2021. 
3) Scope of Services to be provided by POS to The NWSA 
a) Property Management 
i)   For NWSAlicensed properties in King County, POS staff will provide property 
management information tracking including updating of software system for lease 
management, property management, tenant management, insurance and surety 
compliance management, coordination with utility billing/invoicing, and current 
routine reporting.  Additional reports as requested may be subject to additional 
charges. 
ii) For NWSAlicensed properties in King County, POS staff will provide utility 
administration including processing of utility invoices and billing of tenants their share 
of utility expense as well as reimbursement of tenants paying utility providers directly 
where Port or other tenants are also using those services.  Services also include 
budgeting for relevant utility revenue and expense accounts., and monitoring/paying 
for City of Seattle Street Use Permits.




ILA for Support Services By and Between                                                     EX051 
Port of Seattle and The Northwest Seaport Alliance

EXHIBIT POS  05  Service Directive:
Portfolio Management Support Services 
4) Cost for Service and Charge Methodology  POS to The NWSA: 
Service Area and    Service   Method        Basis for Charge         Hourly Rate,    2021 Budgeted 
Department #      Item       of                                    Fixed          Amount2 
(Acct if appropriate)   (from    Charges1                                   Percentage 
list                                                     or Formula 
above)
Portfolio                3.a       Fixed     Percentage of Portfolio        10.08.65% of   $193,738103,881 
Management (also                      Management department       actual 
includes Central                            costs based on analysis of       spending 
Harbor Mgmt,                          work activities as 
Maritime Industrial                       determined in connection 
Admin, Marina                          with development of 2018 
Office & Retail                              Operating Budget and 
Mgmt)                              actual employee time 
Dept# 6230                             recorded on biweekly 
payroll time reporting.
5) Scope of Services to be provided by The NWSA to POS 
a) None. 
6) Cost for Service and Charge Methodology  The NWSA to POS 
a) None. 
7) Service Level Expectations: 
a) Timely and accurate. 
b) Performance Measures and Metrics: 
This section outlines the performance measures and metrics upon which service 
under this SLA will be assessed. Shared Service Centers and Customers will 
negotiate the performance metric, frequency, customer and provider service 
responsibilities associated with each performance measure. 

1 Method Options: Fixed, Project Charges, Fee for Service/Variable. Costs associated with support services will be 
charged to the Alliance as follows: 
Fixed allocation  Charged as a fixed allocated percentage or formula that will be applied monthly to 
the actual expenditures. 
Project Charges  Charged to specific projects based on current procedures. 
Fee for Service/Variable  Charges will be tracked and charged based on level of use monthly at rates 
agreed to when need for service is determined. 
2 Preliminary budget amount  subject to final budget approval. 
ILA for Support Services By and Between                                                     EX052 
Port of Seattle and The Northwest Seaport Alliance

EXHIBIT POS  05  Service Directive:
Portfolio Management Support Services 
Measurements of the Port of Seattle activities are critical to improving services 
and are the basis for cost recovery for services provided. The Port of Seattle and 
The Northwest Seaport Alliance have identified activities critical to meeting The 
NWSA's business requirements and have agreed upon how these activities will be 
assessed.
Service Area          Type of         Performance Measure (SMART           Target
Measure3      Specific, Measurable, Achievable, 
Relevant, Time Bound) 
Lease                 TimeBased     Provide reports of provisions (ticklers) in    Number of days 
Administration and                   a timely manner to allow time for NWSA    vary by provision 
Utilities                                   managers to take steps to ensure 
N/A 
continued tenant compliance 
Timing of lease processing steps from 
lease draft to billing subject to the goals 
outlined in the approved Port Lease 
Administration Procedures. 
Utility providers and SDOT are paid in a 
timely manner. Monthly utility bill files 
are transmitted to the NWSA in a timely 
manner. 

8) Primary Contacts: 
a) NWSA  Tong Zhu 
b) POS  Melinda Miller, Joe Pelonio 
It is expected that the identified contact people will communicate frequently, to coordinate 
the work, to confirm that services are being provided in a manner that meets service level 
expectations, and to evaluate monthly financial performance of actual vs. projected 
spending.


3 Type of Measure Options:
Time Based  measure is time bound  duration, frequency, by a specific date, etc 
Management  measure dealing with or controlling issues, communications, or staff
Accuracy  measure to have a specified level of accuracy to be measurable 
Other  measure that doesn't fit into category above 
ILA for Support Services By and Between                                                     EX053 
Port of Seattle and The Northwest Seaport Alliance