Item no. 10c_supp
Meeting Date: September 28, 2021
Virtual Queue at SEA

Laurel Dunphy  Aviation Operations
Krista Sadler  Information &
Communication Technology
September 28, 2021

Action Requested
Proceed with Virtual Queue project for Spot Saver at SEA
Execute contracts for equipment, vendor implementation
services, and up to five years of software license, service, and
maintenance fees
Advertise and execute small works contracts and utilize Port
crews to perform construction work for self-service gate
installation.
Project Cost for Implementation: $1,200,000
Five-year Maintenance Estimate: $1,500,000
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Program Goals
Manage TSA security checkpoint queues
and reduce passenger wait-times during
peak hours
Improve security checkpoint queue
efficiency through passenger load
balancing
Enhance passenger experience by
providing a predictable travel journey
Provides an equitable option to CLEAR &
TSA Pre-Check

3

Pilot Phase Results
Why a pilot?              Results
Technology not              Two pilot vendors selected via a
widely available for         competitive procurement
an airport                  Both vendors evolved their product during
environment             the pilot phase based on experiences
Determine product          Reservations filled to capacity from first day
and operational           Over 90% positive survey results
ability to meet goals
of the program           Evidence the program helps balance queues
Spot Saver at SEA was born!

4

Project Definition
Scope                       Schedule
Virtual Queue for all airlines     Deployment                         Completion
and checkpoints               Interface and SEA Mobile App Completion   2022 Quarter 3
Automated interfaces             Gate Installation                      2022 Quarter 3
SEA Mobile App Integration      Project Completion                    2022 Quarter 4
Individual components will be deployed when completed
Self-Service queue entry
gates

5

Questions?


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