8g. Presentation
Rental Car Curbside Assistance
Item no. 8g_supp Meeting Date: January 10, 2023 Rental Car Curbside Assistance Contract January 10, 2023 Port of Seattle Commission 1 Purpose Request to Commission: Authorization for a new curbside assistance contract up to five years in duration (1st year with four 1-year options) with a total contract value not to exceed $5 million. Scope of Services Rental car shuttle curbside Assistants provide the following services in support of rental car shuttle operations at the Main Terminal and RCF: • Baggage loading and unloading • Queue management • Passenger information and customer service • Bus parking assistance and logistics Key Facts • Rental car shuttles serve over 4 million passengers annually • Current contract expires in April 2023 • Bags Inc. is current contractor providing about 20 hours of curbside assistance every day. • Curb assistance is a CFC-eligible expense related to the common busing operation • Supports 10+ full time employees at the airport • Consistent service since program inception 3 Recommendation Year-round service: provide sufficient funding to maintain full-time curbside assistance schedule based on current operational needs at the RCF and Main Terminal – Addresses need for queue management and in-line customer service – Supports ADA customers with mobility option at the curb – Meets expectation of rental car companies – Increases system efficiencies based on past study and recent experience – Helps to meet customer service goals including 5-minute headways during peak hours
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